
Lou Fusz Mazda
Saint Louis, MO
Filter Reviews by Keyword
By Type
Showing 2,766 reviews
I’ve always admired the quick response, and personal attention to my vehicle’s needs. I highly recommend Fusz Mazda. They’ve won a customer for life. attention to my vehicle’s needs. I highly recommend Fusz Mazda. They’ve won a customer for life. More
I have been a customer of Lou Fusz since 2007. The service department is excellent. They have always been thorough, friendly, and efficient. I highly recommend Lou Fusz Mazda for service. service department is excellent. They have always been thorough, friendly, and efficient. I highly recommend Lou Fusz Mazda for service. More
Customer service is pleasant and knowledgeable. There’s always someone to greet me when I pull in and in the lobby, I absolutely adore ppe available upon entry. always someone to greet me when I pull in and in the lobby, I absolutely adore ppe available upon entry. More
Visited the service department due to brake problem. Was treated with the utmost respect. Shawn Debra's went beyond the call of duty to ensure my Mazda was repaired. treated with the utmost respect. Shawn Debra's went beyond the call of duty to ensure my Mazda was repaired. More
Everyone in the service department is very friendly. They are always honest about the service you need. Getting an appointment was also very simple and I like that they remind you before hand. are always honest about the service you need. Getting an appointment was also very simple and I like that they remind you before hand. More
On June 2, 2020 I paid $13k cash for a 2017 Hyundai Elantra with around 23k miles. I also traded in a car so I think I actually overpaid. Dealerships rather you get a loan than pay cash. Unfortunat Elantra with around 23k miles. I also traded in a car so I think I actually overpaid. Dealerships rather you get a loan than pay cash. Unfortunately I’ve had problems since day 1. It took over a month to get the title (possible due to COVID). I did get a fee for late registration, but the title company sent a check to cover it. During that month, I only had the car for about a week. There was a crack in the bumper when I bought it and the dealership agreed to replace the bumper. When I got the car back, the bumper looked horrible. It didn’t even line up and the tail lights had been displaced to squeeze the new bumper on. They tried to tell me it was like that before, but thank God I took a bunch of pictures when I first bought the car and was able to prove it wasn’t. They sent it back to be repaired a second time. The bumper still didn’t line up with the car and this time one of the tail lights was cracked. I had to prove with pictures that it was not cracked when I bought it. I was told this was as good as the bumper would get. Asked to speak with the manager and they agreed to fix it a third time with a real Hyundai bumper and not another after-market bumper. Later had a problem with the gear grinding when I turned the wheels. That was covered under warranty. I got it fixed at a Hyundai dealership, but the problem came back after less than a week. Also, they’re saying the battery is dying and it’s $450 to replace because it’s not covered under warranty. I’ve only had this car for 7 months and there is less than 30k miles. I wish I could rewind and get my money and old car back. This has been the biggest headache. More
The evening that I called for an oil change The evening that I called for an oil change appointment, I hit a deer. And had to wait until after the collision center was finished. The evening that I called for an oil change appointment, I hit a deer. And had to wait until after the collision center was finished. More
Lou Fusz has never let me down when it comes to fast and efficient service. I am always able to get a timely appointment. I love Lou Fusz!! I was surprised when I needed to change the battery! I did not efficient service. I am always able to get a timely appointment. I love Lou Fusz!! I was surprised when I needed to change the battery! I did not know that I had a special "loop" battery which is incredibly expensive. It cost me about $600. That is incredible!! More