Lou Fusz Mazda

Amazing Service Team Very accommodating, exceptional explanation, and outstanding customer care. Would definitely recommend your dealership service center to others. The s Very accommodating, exceptional explanation, and outstanding customer care. Would definitely recommend your dealership service center to others. The service staff made sure to be quickly responsive to my requests. More

Faulty repair eventually made right I always use this dealership for my oil changes and I will continue to use it. After my most recent oil change they gave me a list of maintenance issu I always use this dealership for my oil changes and I will continue to use it. After my most recent oil change they gave me a list of maintenance issues, some of which I chose to have repaired. After the repair it took two more visits to get my car back to working order. The extra work was done without charge but the inconvenience and time wasted was annoying. No one at the dealership was willing to admit it was an issue with the original repair and simply blamed the extra issues on the mileage of my vehicle or faulty parts. I do appreciate that they made everything right. More

More than an oil change My appointment was for an oil change. However, the Mazda Staff discovered my vehicle needed more: oil change, wipers and front brakes replaced. Who kn My appointment was for an oil change. However, the Mazda Staff discovered my vehicle needed more: oil change, wipers and front brakes replaced. Who knew? More

Friendly No Hassle Salespeople I emailed Moe about a few specific pre-owned models that were for sale on the lot. He promptly replied to me via email and asked if I would like to k I emailed Moe about a few specific pre-owned models that were for sale on the lot. He promptly replied to me via email and asked if I would like to know more. He allowed me to call him and text him first, instead of calling right away like some aggressive dealers. He emailed me a video walk-around in less than an hour and showed me all of the spectacular features and condition of the vehicle. He also let me know there were other similar vehicles for sale if the features or price were not agreeable. The prices listed for all the similar models at the dealership were well below the suggested retail value posted on multiple comparison sites, which made it an easy decision to look at them in person. I told him I would see him the next day to look at two of the vehicles in person. He made sure both were parked out front for me and clean the next day. Although I was a little delayed due to weather, he didn't get anxious and contact me to find out where I was. I showed up and he let me walk around both vehicles and inspect them on my own. He asked what aspects were most important to me. We took both for a drive so I could see the handling characteristics and show me some of the nice features. After the test drive he let walk around and look over the vehicles on my own. He let me come inside to tell him I was interested in purchasing, instead of asking what it would take to get me to purchase it that day. He went through purchasing and financing options with Stan, who was also very nice. They ran some different options for me based on down payment and terms, and we found a plan that worked for my budget. Stan took a few minutes to put together the plan and then went through the financing in more detail. He showed me warranty and repair options, but wasn't pushy with them and let me determine if it was something I wanted. Overall both gentlemen were very professional and asked many times during the process if I was comfortable and if there was anything I could do. I am happy to say they made a customer for life at Lou Fusz! More

Awesome service Love Lou Fusz, I always receive excellent service and I will always recommend them to family and friends for their car care and bew purchase needs. Love Lou Fusz, I always receive excellent service and I will always recommend them to family and friends for their car care and bew purchase needs. More

Excellent Service I've trusted Lou Fusz service since I moved to St. Louis 3.5 years ago. The courtesy and service have always been fantastic. First with my Mazda Tri I've trusted Lou Fusz service since I moved to St. Louis 3.5 years ago. The courtesy and service have always been fantastic. First with my Mazda Tribute, and now with my Mazda CX-5. More

Great experience First time at remodeled service facility and it’s great! Much improved experience checking in, waiting, and checking out. CX-5 was serviced excellentl First time at remodeled service facility and it’s great! Much improved experience checking in, waiting, and checking out. CX-5 was serviced excellently as usual for routine maintenance. More

Sales person nancy was outstanding Everyone very friendly and helpful all options were covered with me by the finance department and the sales staff I’ve purchased 4 other cars from the Everyone very friendly and helpful all options were covered with me by the finance department and the sales staff I’ve purchased 4 other cars from the Lou Fusz dealership in the past this was the best group I’ve delt with keep up the great work More

Friendly and Helpful Team I bought my Mazda from a different dealership. At this point I really wish I would have bought it from Lou Fusz. The staff was courteous and went out I bought my Mazda from a different dealership. At this point I really wish I would have bought it from Lou Fusz. The staff was courteous and went out of their way to say hi and make me feel welcome. I felt very comfortable looking around on the lot while I waited. It was nice to be greeted by the sales staff yet not feel like they were trying to force a new sale on me. I will definitely be back and my next Mazda will be purchased from this location. More

New renovations make a difference Friendly service. Now that renovations are finished, waiting is more comfortable and I find that my service is quicker and easier to navigate. Thanks Friendly service. Now that renovations are finished, waiting is more comfortable and I find that my service is quicker and easier to navigate. Thanks Mazda. More