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Lou Fusz Mazda

Saint Louis, MO

4.7
2,767 Reviews

925 North Lindbergh Blvd.

Saint Louis, MO

63141

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Showing 2,767 reviews

May 28, 2019

Friendly Service, long wait. I had an appointment for an oil change and tire rotation. I figured with an appointment, I should be in/out in under an hour. It was nearly 2 hour More

by skycop_94
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know employees names.
Feb 25, 2020 -

Lou Fusz Mazda responded

It's unfortunate to hear that you experienced such a wait during your oil change appointment. We assure you that this is not our standard of service. We are so sorry for the delay.

May 28, 2019

Great service as always! Great service by Shawn DeGrasso , always explains what is being done and why it is necessary. I also feel comfortable with the recommendations he sugg More

by smhvzd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Feb 25, 2020 -

Lou Fusz Mazda responded

Thank you for writing this amazing review for our team! We work incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

May 28, 2019

honest sales guy (steve) from the moment i entered the showroom. i was treated with dignity respect and honesty. this is not natural if u step into stl car dealerships (when w More

by bhz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven bedell
Feb 25, 2020 -

Lou Fusz Mazda responded

Reviews like yours are truly a breath of fresh air! We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you.

May 28, 2019

Getting fleeced Paid almost $93 for an emissions test and got upcharged for no reason for “maintenance”. Total rip off and worst customer experiences ever! Felt total More

by Carguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Harmon
Jul 01, 2019 -

Lou Fusz Mazda responded

We apologize for your experience. We value your business and appreciate you letting us know.

May 28, 2019

Everyone is extremely friendly & helpful! Everyone is always extremely friendly and helpful at the Lou Fusz Mazda Service Center. They really take the time to explain the recommendations. Shaw More

by CHADEAYNEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Feb 25, 2020 -

Lou Fusz Mazda responded

Reviews like yours are truly a breath of fresh air! We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you.

May 28, 2019

Low tire problem I had a low tire which kept losing air. I would fill it and it would not stay filled. Very annoying and frustrating. I love my Mazda 6 and the wonderf More

by PRICH1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Feb 25, 2020 -

Lou Fusz Mazda responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else.

May 27, 2019

The New Lou Fusz Mazda Service Center I was very impressed with the new Lou Fusz Service Center. Julie Reichert was my service representative. I have been working with Julie since I bought More

by DWINTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Reichert
Feb 25, 2020 -

Lou Fusz Mazda responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

May 27, 2019

excellent Got in and out quickly. Washed car after my oil change. Wasn’t hassled to buy other services. Everyone was courteous and friendly. Very nice waiting r More

by gambersley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Feb 25, 2020 -

Lou Fusz Mazda responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.

May 27, 2019

Nancy o’conno Saled A fabulous well spoken and honest sales person. Nancy was timely,, experienced,well dressed. She made our time at Lou Fusz Mazda easy as pie! More

by MIMIB93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy O'Connor
Feb 25, 2020 -

Lou Fusz Mazda responded

Thanks for the wonderful review! Anytime our customers let us know that they had a very pleasant experience it brings us great joy. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

May 27, 2019

New CX-5 purchase I wa very satisfied with the price, the amount received for my trade in and, of course, the CX-5. The salesman, Zach, was outstanding and very good More

by DAVID.TUCEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Higdon, Tom Phillips
Feb 25, 2020 -

Lou Fusz Mazda responded

Thank you for writing this amazing review for our team! We work incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

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