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Lou Fusz Mazda
Saint Louis, MO
2,767 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,767 reviews
April 22, 2019
Excellent service but not a fixed Let me start off by saying Josh was excellent. He communicated clearly and often. If this were a review of just he and the team of porters, I would gi Let me start off by saying Josh was excellent. He communicated clearly and often. If this were a review of just he and the team of porters, I would give 5 stars all day. I can’t say enough good things about the customer service that was experienced. Things fell short with some of the repairs. I brought in my super sweet 1994 Ford Probe for a safety inspection, paintless dent removal, exhaust leak, and, most importantly a brake issue. The inspection and dent removal were great. Josh even reminded me to change the oil which was something I had overlooked. Unfortunately, the brakes were a challenge for the team. They did what they could to diagnose the problem. In the end, they replaced a wheel sensor and determined the abs control unit was to blame (a $2k repair). we all agreed that $2k was silly money to put into a $5k car. The easy fix was to leave an abs sensor unplugged. I was warned this would leave me with no abs and the abs warning light would be on. I was fine with this. Fortunately l, the brakes are working now but, if I start the car with the brake pedal compressed, the abs fires and the pedal goes soft. Perhaps the only way to stop this is to bite he bullet and replace the unit. With regard to the exhaust leak, it’s much better than it was but it’s still leaking making a ticking noise. Perhaps it’s as good as it gets with the after market headers and exhaust on the car? In summary, great service experience but I wish things were a bit more buttoned up with the car. I’ll definitely be back when I need work done. Feel free to call me with questions. More
by JONRBENNER0
Verified CustomerEmployees Worked With
Josh
April 22, 2019
Great experience Josh was knowledgeable in the information he communicated to me. My car was ready to go within the time frame I was told. I was happy with the service Josh was knowledgeable in the information he communicated to me. My car was ready to go within the time frame I was told. I was happy with the service provided! More
by Sunshine1
Employees Worked With
Joshua Hinson
April 18, 2019
Great personal help in getting my car window repaired. Lou Fusz had very helpful and personal service. The repair was quick and I was called immediately to be made aware that the car was ready and I could Lou Fusz had very helpful and personal service. The repair was quick and I was called immediately to be made aware that the car was ready and I could pick it up. More
by ANNE STEIMLE
Employees Worked With
Glen Goepel, Shawn Degrasso, Carl Webster
April 17, 2019
Sales and Service Zach and the team were a pleasure to work with. They were respectful of my time. Also, he followed up after the sale and inquired how he could be of Zach and the team were a pleasure to work with. They were respectful of my time. Also, he followed up after the sale and inquired how he could be of further assistance. More
by masteitz
Employees Worked With
Zach Higdon
April 15, 2019
Excellent Service Professional service performed by friendly and respectful people. My car was ready on time, with a complimentary wash. Thank you. Will certainly be ba Professional service performed by friendly and respectful people. My car was ready on time, with a complimentary wash. Thank you. Will certainly be back here for car service. More
by CLINGHERA
Employees Worked With
John Harman, Joshua Hinson
April 15, 2019
These guys are great The process was very simple. I came in knowing what I wanted, and all they did was point me in the direction and inform me. They didn’t try to change The process was very simple. I came in knowing what I wanted, and all they did was point me in the direction and inform me. They didn’t try to change my mind about anything, they were very easy-going and understanding. Zach and Stan did a great job guiding me through the process especially with it being my first time buying a car. I’d definitely recommend them for anyone looking for a new or used car! More
by ANDREW.SCOTT0
Employees Worked With
Stan Lee, Zach Higdon
April 15, 2019
The services staff were very professional and accomodating. The services staff were very professional, accommodating and courteous. They worked with me to provide the best savings for me on the services provid The services staff were very professional, accommodating and courteous. They worked with me to provide the best savings for me on the services provided and inform me of process with oil change discount. More
by jschnettgoecke
Employees Worked With
Shawn Degrasso
April 13, 2019
Good experience There was a little bit of confusion about where I needed to go for service, initially, because of construction they were doing on their building, but There was a little bit of confusion about where I needed to go for service, initially, because of construction they were doing on their building, but all the staff were very helpful and processional on making sure I got to where I needed to be. When I got my car looked at, the projected repair costs were much higher than I expected, so I decided to hold off on the repairs. The staff was very understanding didnt pressure me at all to change my mind. They clearly articulated what the issue was (in the grand scheme of things it was fairly minor), told me what to expect from that point moving forward and gave some advice for how to move forward. I did have to pay for the diagnostic, because I refrained from getting the repair work done, but I am glad to pay something for the high quality customer service I received. More
by Averagecustomer1
Employees Worked With
I think I actually worked with someone in service named Max
April 13, 2019
Very friendly and professional employees. Quick to help and easy to talk to. They washed and cleaned out my car making it smell fresh. This is my first car and my first car service employees. Quick to help and easy to talk to. They washed and cleaned out my car making it smell fresh. This is my first car and my first car service since just buying it last month. Keep up the good work! More
by Leecy
Employees Worked With
Chuck Hestand, Moe Daoud, Nancy O'Connor, Zach Higdon, Glen Goepel, Shawn Degrasso, Shawn Lane, Mike Feinstein, Carl Webster
April 10, 2019
Consistently great Julie is always friendly when checking in my vehicle. I always feel informed about the service plan. The prices are fair. They do a great job. Julie is always friendly when checking in my vehicle. I always feel informed about the service plan. The prices are fair. They do a great job. More
by mberg0913
Employees Worked With
Julie Reichert
