Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lou Fusz Mazda
Saint Louis, MO
2,767 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,767 reviews
April 09, 2019
Quick, easy transaction. LOVE my car I went through USAA which goes through TRUECAR. I hadn’t quite decided on which car I wanted, or even what brand, but when I saw the low mileage Mazda I went through USAA which goes through TRUECAR. I hadn’t quite decided on which car I wanted, or even what brand, but when I saw the low mileage Mazda 3 online, I really liked it. Mo contacted me from my contact info I put in, asked if it was ok to text me and when I said yes he sent me a video of the car which he took out in the rain. I drove over from Illinois a couple of hours later. Mo greeted me and then we talked about the car. I had no intention of purchasing a car that day. We took it out for a drive and I was hooked. They valued my trade-in, we worked out more details and off to Shawn in finance I went. Another great guy. Before I knew it, Mo had me trained on my car and all it’s lovely options and away I went! I love my car and these guys were really great and easy to work with. More
by TINA.RUMSEY
Verified CustomerEmployees Worked With
Moe Daoud, Shawn Lane
April 08, 2019
Excellent customer service Always take care me and very knowledgeable. Whenever I need a carwash they make sure it is done. They always let me know if I need to do anything extr Always take care me and very knowledgeable. Whenever I need a carwash they make sure it is done. They always let me know if I need to do anything extra for my vehicle. More
by TAUNDRASTRAWBRIDGE
Employees Worked With
Shawn Degrasso
April 04, 2019
Buying a new car Had a great experience overall. The only thing I’d say is that the first car shown to me was not in my price range. After doing my own research we fou Had a great experience overall. The only thing I’d say is that the first car shown to me was not in my price range. After doing my own research we found the perfect car and the sales team was great. More
by Afreitas
Employees Worked With
Nancy O'Connor, Mike Feinstein
April 03, 2019
Excellent They were very helpful from setting an appointment and giving me the information I needed when I came in. Overall great experience again. Thank you to They were very helpful from setting an appointment and giving me the information I needed when I came in. Overall great experience again. Thank you to the team. More
by sasace1993
Employees Worked With
Stan Lee and Nathan Ladendorf, Nancy O'Connor, Tom Phillips
April 01, 2019
Worked with my situation Everyone was very helpful at the dealership. I inquired online and wasn't sure about the car I needed. Shawn emailed over information on several veh Everyone was very helpful at the dealership. I inquired online and wasn't sure about the car I needed. Shawn emailed over information on several vehicles and answered all my questions and then showed me a couple of cars that I was on the fence on. The Finance department also made it very easy. Look forward to working with them in the future and when they get their new building. More
by WIlliam
Employees Worked With
Stan Lee, Shawn Lane
April 01, 2019
Great Experience, Fast, No inconvenience The staff at LF Mazda are friendly, knowledgeable, fast, and easy to work with. They are able to get the work done quickly, inexpensively, and with a The staff at LF Mazda are friendly, knowledgeable, fast, and easy to work with. They are able to get the work done quickly, inexpensively, and with as little inconvenience as possible to the customer. More
by LOUFUSZFRANCO
Employees Worked With
Melissa, List Brooks, Julie Reichert, Shawn Degrasso
April 01, 2019
Great service trustworthy team. I trust Shawn not to try and oversell me on parts and service I dont really need. My only issue is the service team needs to follow up on resetting t I trust Shawn not to try and oversell me on parts and service I dont really need. My only issue is the service team needs to follow up on resetting tge electronics more closely. More
by Future RF owner
Employees Worked With
Shawn Degrasso
April 01, 2019
Employees were very polite. The waiting room was clean. I had an appointment time and I did not have to wait for my car to be serviced. The waiting room was clean. I had an appointment time and I did not have to wait for my car to be serviced. More
by DSDANIELS1964
Employees Worked With
Shawn Degrasso
April 01, 2019
Issue not resolved- poor communication They had my vehicle for 18 days. I was told only 2. After I picked up my vehicle the service engine light came back on and communication was very po They had my vehicle for 18 days. I was told only 2. After I picked up my vehicle the service engine light came back on and communication was very poor. I was told to pickup my car in March 15th but it wasn't ready until March 19th. I had my vehicle towed to another repair shop per my warranty people due to lack of trust. More
by corneliusstrawder35
Employees Worked With
Julie and devon, Carl Webster
March 30, 2019
Excellent customer service Chris was professional and extremely helpful in explaining all the features of the cx9 that we test drove. I would recommend him to anyone who was lo Chris was professional and extremely helpful in explaining all the features of the cx9 that we test drove. I would recommend him to anyone who was looking for a vehicle. More
by Mjobo60
Employees Worked With
Chris King
