Lou Fusz Mazda

Lou Fusz Mazda Service Has Gone Downhill I went to Lou Fusz where I purchased my car new in 2008 for an airbag recall and state inspections. The inspector came up with a list of things suppo I went to Lou Fusz where I purchased my car new in 2008 for an airbag recall and state inspections. The inspector came up with a list of things supposedly wrong with my car which meant it would not pass state inspection. This list included engine air filter, cabin filter, changing engine oil, wiper blade replacement and leaking power steering hose. The power steering hose was damp but not dripping and the wiper blades were not torn or damaged but supposedly "streaking". None of these items are grounds for failing a safety inspection. After discussing this with the inspector, he agreed to pass the car, but these are dirty tricks commonly used by inspectors to get car owners to pay for extra "repairs". I have been coming to Lou Fusz for many years and never experienced this kind of stuff before. When my car was finished, they told me I owed 30 something dollars for the inspections. At the time when I first arrived, I confirmed with Josh that the inspections would be no cost since I had lifetime free inspections promised to me when I bought the car. The cashier said that my "lifetime free inspections" had ended because the AutoAwards program was only valid for 8 years and it had expired. That sure does not sound like the lifetime benefit I was promised when i bought the car. When my car was finished they asked to me wait in the lounge again while the car was being washed. 30 minutes later, I saw Josh and he said I was ready to go. Imagine my surprise when I went out to my car after waiting extra time and it had not been washed! I will not be coming back to Lou Fusz Mazda and I will be recommending my family and friends to go else where. More

Maintence Lou fusz goes out of way to insure customer satisfaction. On my recent service there was a very slight problem after I left the dealership They fi Lou fusz goes out of way to insure customer satisfaction. On my recent service there was a very slight problem after I left the dealership They fixed it immediately upon my return and gave me a bonus for the inconvenience More

6 month service for 2016 Mazda 3 Attentive, knowledgeable, and kept me informed of unexpected minor delays. I know that even when stopping by with non-scheduled questions or possible Attentive, knowledgeable, and kept me informed of unexpected minor delays. I know that even when stopping by with non-scheduled questions or possible problems, I always get prompt, courteous, helpful advice. Shawn Degrasso has been in charge of taking care of our cars for a long time and never disappoints with his candid, personalized service and advice. More

Professional and Excellent I have never had a person to work so hard at getting me in an affordable and nice car. I had a pleasant and unforgettable experience. I have never had a person to work so hard at getting me in an affordable and nice car. I had a pleasant and unforgettable experience. More

Scott is amazingggggggg Scott was wonderful! I went in scared to make my first big purchase and walked out confident that I made the right decision! So glad I chose to come i Scott was wonderful! I went in scared to make my first big purchase and walked out confident that I made the right decision! So glad I chose to come in! More

Great Service I had a great experience at Lou Fusz Mazda, and fair pricing. I had an oil change and bought new tires and I will definitely return. I had a great experience at Lou Fusz Mazda, and fair pricing. I had an oil change and bought new tires and I will definitely return. More

Fair Rating.... The office staff is always nice, but the service advisors come across as short and irritated in my experience. The best service advisor was Katie and The office staff is always nice, but the service advisors come across as short and irritated in my experience. The best service advisor was Katie and I'm told she is no longer there. She was always so nice. May consider a different location. More

The people were very nice I liked the people and there services. I would definitely recommend this dealership to anyone who wants to find a good used car for decent prices. I liked the people and there services. I would definitely recommend this dealership to anyone who wants to find a good used car for decent prices. More

Great experience! My passenger front window would not roll up. A master switch had to be replaced. The service writer, Julie, was very professional in getting my vehicl My passenger front window would not roll up. A master switch had to be replaced. The service writer, Julie, was very professional in getting my vehicle fixed. When I went to pick up my vehicle the cashier was very helpful in explaining my repairs, this was Melissa. I enjoy taking my vehicle to Lou Fusz Mazda, it’s a great experience! More

Maintance Having a maintance check a loose gear to fan belt .Servie dept specilst repaired it rlght away. Oil was changed,waiting for next car visit. Having a maintance check a loose gear to fan belt .Servie dept specilst repaired it rlght away. Oil was changed,waiting for next car visit. More