Lou Fusz Mazda

Horrible Experience We bought a brand new Mazda 2015 in 2015 from Lou Fusz. We unfortunately pre paid for several oil changes. We live in Manchester Mo. There is a Mazd We bought a brand new Mazda 2015 in 2015 from Lou Fusz. We unfortunately pre paid for several oil changes. We live in Manchester Mo. There is a Mazda dealership minutes away from us. We were not told it had to be Lou Fusz to give us oil changes. There were times I tried to call and see how many oil changes I had left and would never receive a call back. Most of time if not all the time I would have to ask for a car wash when I did get an oil change. The inside was never vacuum. My husband tried to call to ask about an unnecessary $400.00 purchase that we thought was necessary at the time we bought the car. He never got a call back and just gave up. I think one time I was given an extra oil change for my inconvenience. Now I will admit the Service Manager Shawn was always nice and professional. He would do what he could to help me. But I will never recommend this Dealership.. Horrible experience!!! More

customer service Maria made my experience less stressful and much more comfortable and convenient. ..I was given a rental car for a couple days to get back and forth t Maria made my experience less stressful and much more comfortable and convenient. ..I was given a rental car for a couple days to get back and forth to work while waiting on paperwork that was holding the deal up . I found that gesture to be a sincere and very helpful form of how customer service should be More

Very smooth It was a great experience. Very pleasant. Very professional. No sales pressure. This was the fasted car purchase I ever had...no runarounds. Very hap It was a great experience. Very pleasant. Very professional. No sales pressure. This was the fasted car purchase I ever had...no runarounds. Very happy. More

Warning light I have been working with a low tire warning that is just a bit too particular. Several visits and only once did I have a slightly low tire. I have been working with a low tire warning that is just a bit too particular. Several visits and only once did I have a slightly low tire. More

Three weeks to get a radio fixed Unfortunately, I had a bad experience at Lou Fusz Mazda. I brought in my 2016 Mazda3 on a Saturday to have my Sirius XM radio fixed, which was still u Unfortunately, I had a bad experience at Lou Fusz Mazda. I brought in my 2016 Mazda3 on a Saturday to have my Sirius XM radio fixed, which was still under warranty. They gave me a loaner car and told me that they would call later that day to let me know what work needed to be done and to give me a timeline. I didn't receive a call until several days later, and over the course of the three weeks during which they kept my car, I received only two phone calls about the car, one of which was a returned call that I had prompted. I had to make several calls inquiring what was happening with my car, most of which provided little to no information. When the car was finally ready, I went to pick it up on a Saturday, and the service technician who had been handling my car was not present, so one of the service sales associates had to try to explain why my car had been kept for three full weeks for a radio fix. I was told that the service manager would be in touch with me on Monday, as he wasn't at the dealership on the weekends, but it is now two weeks later, and no call. I cannot emphasize enough how disappointed I am with the customer service I received. The lack of communication and follow-up combined with a three week possession of my car for a radio repair leads me to recommend that future customers seek service on their cars at one of the other St. Louis Mazda dealerships. Customer service is not a priority at Lou Fusz Mazda. More

Recall work Quick , friendly service, they had me in and out without delay. The staff was helpful and I found them all to be very nice, prompt, kind and courteou Quick , friendly service, they had me in and out without delay. The staff was helpful and I found them all to be very nice, prompt, kind and courteous. More

The manger deaun was really helpful and nice Nice environment friendly staff and u get approved within seconds I truly recommend Lou fuz best dealership ever out of all the dealership I have been Nice environment friendly staff and u get approved within seconds I truly recommend Lou fuz best dealership ever out of all the dealership I have been too More

Great Experience I'm very pleased with my experience with Deaun Flowers and the entire staff at Lou Fusz Mazda. The service was top notch. Great Job I'm very pleased with my experience with Deaun Flowers and the entire staff at Lou Fusz Mazda. The service was top notch. Great Job More

Prompt and Thorough Service We live 120 miles north of St. Louis and Shawn and team went the extra mile to make sure our CX-5 was promptly serviced, including tire rotation and a We live 120 miles north of St. Louis and Shawn and team went the extra mile to make sure our CX-5 was promptly serviced, including tire rotation and a minor door ding repair. More

It was great Very good customer service, very friendly, excellent prices. I did not have to wait very long and Shawn really helped me understand what was wrong wit Very good customer service, very friendly, excellent prices. I did not have to wait very long and Shawn really helped me understand what was wrong with my car. More