Lou Fusz Mazda

It was smooth. Got my stuff sorted. They contacted the people they needed for the warranty. Had a nice rental. And they let me know when there was delays, but still Got my stuff sorted. They contacted the people they needed for the warranty. Had a nice rental. And they let me know when there was delays, but still faster than I thought. More

We dropped our car off for service on 11/14/23 and it was finally fixed on 11/29/23. The passenger window needed the gear replaced. It is an older model CX-7, so it took some time to get the parts. We certai finally fixed on 11/29/23. The passenger window needed the gear replaced. It is an older model CX-7, so it took some time to get the parts. We certainly understand parts issues, but the communication about what was going on with our car was horrible. My husband called repeatedly to get an update and most of the time nobody answered the phone. When someone did answer he was told the individual with that information would get back to him, but they rarely did. He finally had to resort to going to the dealership to get any answers. Even then they repeatedly missed the estimated completion date, but never bothered to reach out to us with an update. We won’t be returning to this dealership for service. More

Appointment was easy to make and I was in and out quickly. Customer service was excellent. quickly. Customer service was excellent. More

They were friendly and professional. Helped each other when needed. Only complaint is I wish there were more colors available than white and gray in the CX5. Helped each other when needed. Only complaint is I wish there were more colors available than white and gray in the CX5. More

Provided professional service and assistance in a timely manner. The diagnostic test was very helpful. manner. The diagnostic test was very helpful. More

I was confused with the extra charges like a basic oil change is $87 , how did my bill end up over $100 even with taxes, there was a bunch of little charges that didn’t make sense so I would prefer to go change is $87 , how did my bill end up over $100 even with taxes, there was a bunch of little charges that didn’t make sense so I would prefer to go somewhere where the charges make sense and I know the price I’m paying for the service. Also, when I gave them my car music was off and heat was off, car was normal I received my car to everything being moved music BLASTING LOUD soon as I turned it on and the HEAT BLASTING SOO HARD it felt like I was in xxxx there wasn’t any good way to cool it off and the seat warmer was on like the person made them self at home in my vehicle and made me SICK to my stomach. Like thanks for wasting my gas and charging me for it More

Staff was very kind, customer lounge was clean and was accommodating, overall I would highly recommend this dealership. accommodating, overall I would highly recommend this dealership. More

Abigail was great but I prefer ability to negotiate price. Don't care for no hagle although sure some appreciate it. Abigail was great at communicating throughout. price. Don't care for no hagle although sure some appreciate it. Abigail was great at communicating throughout. More

Andrew did an amazing job taking care of us and we are thrilled with the car and the entire Lou Fusz team thrilled with the car and the entire Lou Fusz team More

Long wait The wait was long I missed a meeting because of the extended wait the extended wait More