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Lou Fusz Mazda - Service Center

Saint Louis, MO

4.6
2,047 Reviews

2,047 Reviews of Lou Fusz Mazda - Service Center

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March 09, 2022

Over 2 hours for a scheduled oil change is too long. Not respectful of my time. More

by KMICHEL24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na
Mar 11, 2022 -

Lou Fusz Mazda responded

Thank you for taking the time to bring this to our attention. We will be passing your message along to management, and we hope to see you in our store again in the future.

March 08, 2022

Great service overall. Am always caught by the complimentary clean and vacuum. It only included the clean but not the vacuum. Otherwise, great service and very professional More

by jinsheen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin
Mar 11, 2022 -

Lou Fusz Mazda responded

Thank you for leaving us a review. We love hearing your feedback, and hope to see you in our store again!

March 08, 2022

Always very professional. always on time. Price appropriate for service needed. Service rep always helpful with explanation of work done. No attempt to sell unneeded repair. More

by KEOHANEJM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn in service
Mar 11, 2022 -

Lou Fusz Mazda responded

Thank you! We appreciate you doing business at our store, and we look forward to seeing you again!

March 07, 2022

Very quick, friendly and accommodating in all dealings with the service side of Lou Fuze Mazda! More

by PETE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service consultant
Mar 11, 2022 -

Lou Fusz Mazda responded

Thank you for taking the time to leave us a kind review! We are always happy to serve you, and we look forward to serving you again!

March 06, 2022

Incompetent, unknowledgeable, dishonest, and lazy. They wouldn’t hold up on their warranty and will do and say anything to make a dollar off of you. More

by Hugh G. Rection
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nichole Derleth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Lou Fusz Mazda responded

Thank you for taking the time to bring this to our attention. We will be passing your message along to management.

March 04, 2022

Lou Fusz Mazda has a new client interface area in their service center. Very nice. I’ve been going there for years, they’ve always been good to work with and do what they can to help me save a few bucks. T More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn DeGrasso
Mar 07, 2022 -

Lou Fusz Mazda responded

Thank you! We appreciate you choosing our store, and we are happy to hear about your experience with us.

March 03, 2022

Very professional and kind personnel. Always fixes and services my car to my satisfaction. Nice dealership. More

by ecadden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Mitchell
Mar 04, 2022 -

Lou Fusz Mazda responded

Thank you for your kind words about our staff! We are happy to serve you in our store and we look forward to serving you again!

March 03, 2022

My only problem was the extra charges that were not specified For example… $100 for tire mounting and balancing the new tires The charge for”shop supplies Seems like nickel and diming though muc More

by ZACHTASSELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of his name
Mar 04, 2022 -

Lou Fusz Mazda responded

Thank you for bringing this to our attention. We appreciate you choosing our store and your feedback! We will be passing your message along and hope to see you again!

March 02, 2022

Service center is the best, they always keep me up to date on what they are doing with the car, when it will be ready, the cost. I feel they never do repairs that are not needed to be made, They are ve More

by lisa.tucci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Degrasso
Mar 04, 2022 -

Lou Fusz Mazda responded

We appreciate you sharing your experience with us. Thank you for your kind words. We hope to see you in our store again!

February 16, 2022

They have always been so kind and helpful, putting their customers first and making the process simple for us as well. More

by Jane Stewart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamel Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Degrasso
Feb 17, 2022 -

Lou Fusz Mazda responded

We appreciate you taking the time to leave us a review. We look forward to having you in our store again!

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