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Lou Fusz Mazda - Service Center

Saint Louis, MO

4.6
2,042 Reviews

2,042 Reviews of Lou Fusz Mazda - Service Center

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January 07, 2021

I love bringing my Mazda in to be serviced here, since I bought it new, years ago. Everyone is super friendly and helpful, recently I came in with an excessive oil leak and they got it fixed and running lik More

by MSUGITANI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Linneman
Jan 20, 2021 -

Lou Fusz Mazda responded

You are the best! Thank you so much for taking the time to leave us a review. We value your business and look forward to serving you again soon.

January 07, 2021

I have used Lou Fusz Mazda service department for at least 10 years and they have always provided excellent service. In my most recent visit they had me in and out of the service department in less tha More

by EBHILTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Jan 20, 2021 -

Lou Fusz Mazda responded

We appreciate you taking the time to leave us a review. We value your business and look forward to helping you again in the future.

January 06, 2021

My last visit I received great service. The service desk employee was friendly and provide a discount since I had left my coupon at home. The establishment is overall in excellent condition. More

by la
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Anselmo
Jan 20, 2021 -

Lou Fusz Mazda responded

Thank you for your review! We appreciate you and look forward to serving you again soon!

January 05, 2021

Didn’t have time to give information about tires quoted and didn’t wash the car after they changed the oil on my car. Xoxo More

by zulay calero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember the name
Jan 20, 2021 -

Lou Fusz Mazda responded

We are so sorry! This is not supposed to happen this way. We will talk to our team about this. We apologize for missing these items. We appreciate you letting us know.

January 05, 2021

As usual, everything went very well. Employees are always friendly, courteous, and very professional. I have been doing business with Lou Fusz for six years now and I have never been disappointed with the se More

by greggassmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Jan 20, 2021 -

Lou Fusz Mazda responded

We appreciate your business! Thank you so much for the high rating!

January 04, 2021

Great atmosphere. Staff is great. There are a few customers that are of poor judgment though. Had a lady move my belongings as I went to the restroom. Poor social skills there. More

by jcmcdb21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Harman
Jan 05, 2021 -

Lou Fusz Mazda responded

Thank you for the 5 star rating! We really do appreciate your business and look forward to serving you again in the future!

January 03, 2021

Took our Pacifica to this dealership because of battery problems on a 4 year old car. As expected wonderful service, batteries changed, oil change, and a free wash. My wife was very pleased. More

by georgegk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I am Not the person who took car in.
Jan 05, 2021 -

Lou Fusz Mazda responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future.

December 24, 2020

Had several items to look at on a 2012 Mazda 6.Tara made it very easy to set appointment & get coupons. Shawn D explained recommended repairs, urgency and cost with no pressure. I will return. More

by pggrana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso, Tara Pedroley
Jan 05, 2021 -

Lou Fusz Mazda responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.

December 24, 2020

They sold me a car with expired inspections. Had to go back and get them redone. Big inconvenience! Someone dropped the ball on this one. More

by filafour
Recommend Dealer
No
Employees Worked With
Jessica Madding
Jan 05, 2021 -

Lou Fusz Mazda responded

We are so sorry for not giving you an updated inspection. Please accept our apology. We appreciate your business.

December 09, 2020

Very friendly very professional thanks for the coffee and treats you provide thanks for the loaner car and the car washing you make bringing my car in for service less stressful More

by SHIRLEYSDusty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso, Cory Linneman
Dec 14, 2020 -

Lou Fusz Mazda responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else.

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