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Lou Fusz Mazda - Service Center

Saint Louis, MO

4.6
2,049 Reviews

2,049 Reviews of Lou Fusz Mazda - Service Center

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November 15, 2020

Always taking the time to listen to my questions and give a detailed responses. Of course, I look forward to talking to Shawn and the crew I’ve known for the past 14 years. It’s benefitted me in my choice More

by wintersnow70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamel Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Degrasso, Alex Canchola, Jessica Madding
Nov 19, 2020 -

Lou Fusz Mazda responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!

November 13, 2020

Great service. I wouldn’t go anywhere else. Keep up the good work . Always on time with everything. Keeps me updated on what’s being done More

by Jksims.green62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Anselmo
Nov 19, 2020 -

Lou Fusz Mazda responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future.

November 12, 2020

My associate was professional and friendly. My wait for my vehicle wasn’t long and the complementary car wash afterwards was appreciated. I look forward to the next appointment. More

by bab2012003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Harman
Nov 19, 2020 -

Lou Fusz Mazda responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to assist you and please let us know when we can do so again!

November 10, 2020

My wife and I have been taking her Mazda CX-5 here for maintenance since buying the car and they staff has been fantastic each time. Service is quick yet thorough and they are always very clear on what y More

by SHANSTECHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Schankman
Nov 19, 2020 -

Lou Fusz Mazda responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

November 09, 2020

The service was amazing, very friendly and helpful employees, great prices, and the entire facility looked and smelled very clean. Great first time experience there! More

by muse8605
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Harman, Cory Linneman
Nov 19, 2020 -

Lou Fusz Mazda responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else.

November 03, 2020

I will definitely be coming back here for service on my vehicle. The service reps were pleasant to deal with and the free car wash was a nice bonus! More

by andreah28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Harman
Nov 05, 2020 -

Lou Fusz Mazda responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

October 26, 2020

Nicole was so great at communicating with me during the process of the work on my car and everyone was so kind and polite. Very friendly. More

by Kwildhabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole, John Harman
Oct 26, 2020 -

Lou Fusz Mazda responded

Thank you for writing this amazing review for our team! We work incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

October 23, 2020

I was surprised to be charged for shop supplies after paying for parts and labor. This does not sit well with me. I think shop supplies should be included in the labor charges. More

by DENISE.DECOU
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cory Linneman
Oct 26, 2020 -

Lou Fusz Mazda responded

Thank you for your business. We list everything out separately as a line item on the invoice to be transparent. We value your business and appreciate you. We are here by phone as well anytime you need us. Thank you again.

October 22, 2020

Awesome purchase experience. I bought my first Mazda from Chuck Hestand back in June of 2018. I knew exactly what I was looking for and we were able to come to a fair price over the phone. When I arrived, th More

by jason.rehg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Hestand, Whitney Repple
Oct 26, 2020 -

Lou Fusz Mazda responded

Thanks for your outstanding review! I'm very happy to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.

October 13, 2020

Customer service is excellent, the service was done within the estimated time frame and happy with end result . Have been coming here for years and will recommend others to come here as well. More

by Mravanh221920
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso, John Harman
Oct 30, 2020 -

Lou Fusz Mazda responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

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