Lou Fusz Mazda - Service Center

Got a convenient appointment with just 2 days notice. Inspection was covered by Speed-pass. Car was ready on time and returned nice and clean! Inspection was covered by Speed-pass. Car was ready on time and returned nice and clean! More

They are very honest about what your car needs. They understand finances can be a big hurdle and prioritize immediate service needed. They let you know what the future services will cost, so you can pla understand finances can be a big hurdle and prioritize immediate service needed. They let you know what the future services will cost, so you can plan. Always polite too. More

My last review was removed for “prohibited language” yet I could not determine anything I had said actually violated any of their “prohibited language” policies. I will reiterate my recent experience at I could not determine anything I had said actually violated any of their “prohibited language” policies. I will reiterate my recent experience at Lou Fusz Mazda and their Service Department. About 6 months after I purchased my 2015 Mazda 3 SGT (certified pre-owner), I had it in for a routine oil change. The service employee (D.R.) mentioned that the Mazda 3’s were known for having problems with the serpentine belt tensioner. He asked if I wanted to have them look at it. He/they did and he informed me they noticed a slight drip, but nothing serious enough to warrant changing it at that point. Here’s the important part: My car was still under warranty (CPO), and the service rep told me he would make a note in my file that they noticed the defective part, and that since my car was under warranty when they detected it, I could have it replaced AT NO COST when/if it did go bad. I remember thinking that was great customer service and how pleased I was that he had done that for me. Fast forward to last week. I was in for another oil change (there were others in between), and I asked them to look at the serpentine belt tensioner again. The rep (J) told me my car wasn’t under warranty and even tried to tell me my car wasn’t under warranty when the other Lou Fusz employee made the note in my records about the warranty work for that part. I tried to explain they my car was in fact under warranty, but she wasn’t hearing it. Worse yet, she told me that part was now defective and the repair cost is $300. I’m asking Lou Fusz Mazda to make this right and follow up on the promise that one of their employees made to me. Seems like a simple thing, yet no one from Lou Fusz has called me back - despite several attempts to contact management. There are no violations of the “prohibited language” clause in this review. I’ve checked (again). More

When in for a regular oil change they found the right side I purchased my 09 Mazda CX9 from you and have continued to use the service which is always done in good time and returned washed and ready to go. I purchased my 09 Mazda CX9 from you and have continued to use the service which is always done in good time and returned washed and ready to go. More

Extremely Pleased My Heating core in my CX5 was experiencing internal problems. I had completed all my maintenance as schedule. Julie saw my records and reached out to My Heating core in my CX5 was experiencing internal problems. I had completed all my maintenance as schedule. Julie saw my records and reached out to the company and they covered the cost of the repairs. She also was patient and repeated what was wrong with my car so that I could write it down and share it with my husband. Extremely happy because I would have never known to reach out to the company. She save me a big chunk of money. More

Lou Fusz Mazda has the most amazing staff! There's never a problem obtaining wonderful and quick service. They are always prompt and professional. I would never buy a car anywhere else! a problem obtaining wonderful and quick service. They are always prompt and professional. I would never buy a car anywhere else! More

EXTREMELY HAPPY Julie Reichert in the Lou Fusz service center is one of the most competent, efficient worker I have ever encountered. She was extremely helpful, pers Julie Reichert in the Lou Fusz service center is one of the most competent, efficient worker I have ever encountered. She was extremely helpful, personable, thorough, and reliable. She always knew what was going on, always answered my questions, and always multi-tasking! Julie converted me to a Lou Fusz customer! More

I love my dealership for service. They are always so nice and considerate. They always go over and Beyond to meet my needs. Thank you! and considerate. They always go over and Beyond to meet my needs. Thank you! More

Friendly people a quick service. The service appointment was completed on time as promised. Julie is very friendly and easy to work with. The lounge is nice and comfortable, but in the past they did hav was completed on time as promised. Julie is very friendly and easy to work with. The lounge is nice and comfortable, but in the past they did have packets of hot chocolate. More

great experience for regular service The team performed my regular maintenance on time and as expected. My questions and concerns were answered. Thank you again for another stellar serv The team performed my regular maintenance on time and as expected. My questions and concerns were answered. Thank you again for another stellar service experience More