Lou Fusz Mazda - Service Center

Terrible customer service sums it all up. I purchased my wife’s car from Lou Fusz a year ago. The sales side is fantastic but the service department is terrible. Every time I t sums it all up. I purchased my wife’s car from Lou Fusz a year ago. The sales side is fantastic but the service department is terrible. Every time I take the car in for an oil change or repairs they either don’t get completed or you have to wait till a service adviser decides to pull your ticket and complete it. As a customer you are a bother to the service advisors Once they have your vehicle and they have zero customer service skills. More

Without symptoms diagnosis was difficult, I'm disappointed My mistake, I should have done the driving to better demonstrate the symptoms of slow throttle response and "loose" steering, so the tech could better My mistake, I should have done the driving to better demonstrate the symptoms of slow throttle response and "loose" steering, so the tech could better see my issues. Online, I can see other owners complaining about the slow-speed throttle response, but dealership hasn't had other complaints and Mazda hasn't provided a recognition or suggested fix. Driving today, waiting to make a left turn when oncoming traffic cleared - pushed on accelerator and nothing happened (engine did not speed up for a couple of seconds), so problem remains. Barely crossed the two lanes before oncoming cars approached. So, I'm disappointed and will need to try a different service facility or buy a different make of car. On the positive side, I was generously provided a loaner car free of charge and I was not charged for the diagnosis. For past routine service, I have been pleased. More

The failure to care or respond is what infuriates When I bought my car at dealership was required to buy service package that includes free car washes when in for service . I did not want it, but they When I bought my car at dealership was required to buy service package that includes free car washes when in for service . I did not want it, but they made me buy it. When I took my car in for service this week they did not do the carwash. if you force me to buy something at least you could do the damm thing. Worst thing however is that when I've texted and emailed about it I have gotten no response whatsover. Now they want a review. SERIOUSLY? More

Deceptive Practices i purchased my Jeep on October 12 and 2 short weeks later a service light came on saying “service 4 wheel drive” I called my salesman who connected me i purchased my Jeep on October 12 and 2 short weeks later a service light came on saying “service 4 wheel drive” I called my salesman who connected me to service and told me to bring it in that day (October 30). I was put in contact with Julie, my service advisor. Julie didn’t return my calls. I was told i wasn’t getting a loaner which was unacceptable to me. When I Finally did get a loaner it was because I kept calling to get updates on my Jeep bc I didn’t have a vehicle to drive. Stan called me Monday, November 4 and told me it’s the transfer case and that the 30 day warranty doesn’t cover the repair. I drove up with my loaner to get my Jeep that day. On my way up I got a service text showing that the fluid in the transfer case was “burned black” meaning it had been like that before I even bought it. There was no proper multipoint inspection of my vehicle done. Had they done the inspection properly, they would have known about the transfer case and made the needed repairs before selling the vehicle. More

Oil change service s quick. Price was more than expected. Thanks for making appointment time so quickly I appreciated the timeliness. Thanks so much team. service s quick. Price was more than expected. Thanks for making appointment time so quickly I appreciated the timeliness. Thanks so much team. More

Service and oil change Jon was courteous, friendly an efficient. He makes sure my car is safe, and let's me know what needs to be done. He makes sure I'm satisfied. Jon was courteous, friendly an efficient. He makes sure my car is safe, and let's me know what needs to be done. He makes sure I'm satisfied. More

Great You are the only people to work on my car and Shawn is the best. Thank you thank you thank you thank you thank you You are the only people to work on my car and Shawn is the best. Thank you thank you thank you thank you thank you More

Exceptional Customer Service Wouldn't take my baby anywhere else! They take good care of her. Drove up on them, before scheduling a simple oil change, because I experience some ot Wouldn't take my baby anywhere else! They take good care of her. Drove up on them, before scheduling a simple oil change, because I experience some other car trouble that very day. Was treated with respect & offered immediate service (without an appointment). More

Awesome as always I moved from chesterfield to Cottleville and will continue working with Shawn in service. My car and I are cared for very well! Thanks so much! I moved from chesterfield to Cottleville and will continue working with Shawn in service. My car and I are cared for very well! Thanks so much! More

Very personable and friendly efficient staff I have always had a very pleasant visit would never go anywhere else and definitely will recommend your service thanks for the coffee and fruit I have always had a very pleasant visit would never go anywhere else and definitely will recommend your service thanks for the coffee and fruit More