Lou Fusz Preowned Center Metro East

I was having a hard time getting approved for a auto loan, and for a car that I loved. After a quick web site questionnaire I received a call from Yatzy and she worked hard to get me approved for a car that I loved. She was helpful with every question that I asked and was patient when I wanted to change for a different one. Yatzy was not a boring sells woman, she made the process a breeze and fun. Chris her manager was absolutely amazing as well, he was fun and very professional in the process. He helped me get the best deal he could, and is did a wonderful job at making me feel as if I was his number one priority during the whole process. I would recommend Lou Fuze Fiat to anyone that asked! Definitely will be making them my go to.

After the service in Creve Couere, I was disappointed in the customer wait area as well as the coffee was bad-I threw my cup away. Your location is in need of an update. I was disappointed. Service man was sincere and was pleasant. Somehow this survey was sent to my daughters email in Seattle-how odd is that!

Fiat Metro East Service Department is excellent! They took my service request appointment right away, diagnosed the problem immediately and fixed my car with very little down time. We trust this service department with all our service /maintenance issues. The friendly atmosphere is wonderful. We definitely will continue to use Lou Fusz.

I got a random phone call telling me happy anniversary on the purchase of my car 2016 . Then asked if I was ready to trade in ? I wasn’t planning on trading but the payment stayed the same for a newer better car so of course it was great!!!

The service was great and recommendations were made for other things that I Will need to get done in the future. I appreciate that I wasn’t pressured to get these things done now.

It appreciated that appointments were flexible. The service department provided a very comprehensive overview. I love my older Fiat and they took the time and gave the attention that addressed all my concerns.

Sadly, this vehicle continues to have recalls as well as other issues that are never truly addressed. Each time I bring up and issue, I"m told, "that's just how Alfa Romeos are". When I turn on the heat, the windows fog up. When I turn on the defrost, the air is cool not hot. According to the technician, I need to keep the heat on "auto" versus setting the heat on a particular temperature. The problem with this advice, is that when the heat is on "auto" you can't control where the heat goes or the temperature. So after picking up my car, I followed this advise, which resulted in me driving the 50+ miles home with feet that were uncomfortably hot while my upper body did not warm - unless I took the heat off auto and adjusted the temperature and vents that were used. I had concerns about my brakes squeaking, whether or not that was attributed to the recall, I have no idea because what I was told was that the technician could not recreate the issue. Odd since I heard the squeaking when I brought the car to the dealer and others questioned the squeaking when they were in the car the day before. Also odd that my tire pressure light continues to come on. Regardless of the temperature - per the dealer, that's typical for Alfas when the temperature changes. Seems like every issue is typical for Alfas - so either the car is crap or the technicians are incompetent - no idea which one or if both are correct.

Easy to make the appointment, dropped off vehicle, and service was timely. No hassle, no fuss and easy to work with the dealer. walked me through the finish report and off I went.

I gave this rating because you all got me a car when no one else would you all helped me, you all are truly Amazing

The process was explained thoroughly from beginning to end. Service was attentive and there were complimentary refreshments in the lounge as well! I Highly recommend!!!!