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Lou Fusz Subaru St. Louis- Service Center
St. Louis, MO
458 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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458 Reviews of Lou Fusz Subaru St. Louis- Service Center
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November 23, 2018
Trustworthy Brian is always friendly and personalizes service. Answers questions honestly. Reviews past service and current needs. I never feel like any service i Brian is always friendly and personalizes service. Answers questions honestly. Reviews past service and current needs. I never feel like any service isn't needed. More
by BWehling
Verified CustomerEmployees Worked With
Brian Eaton
Helpful November 23, 2018
2012 outback service We are always very pleased with Subaru service. People are polite, professional and accommodative. Brian is very nice, knowledgeable. He also has g We are always very pleased with Subaru service. People are polite, professional and accommodative. Brian is very nice, knowledgeable. He also has great communication skills. More
by KBHATTAC84
Employees Worked With
Brian Eaton
November 23, 2018
Great service area Very good service and I had good visit with sales department and looked at a new vehicle to find out the new features and we enjoyed it very much Very good service and I had good visit with sales department and looked at a new vehicle to find out the new features and we enjoyed it very much More
by tgreen3842
Employees Worked With
Brian Eaton, Hunter Jackson
November 22, 2018
Thank you for great service! I have never had car trouble on the road. I think it is because the service department thoroughly checks and services my Subaru. Thank you! I have never had car trouble on the road. I think it is because the service department thoroughly checks and services my Subaru. Thank you! More
by SubaruFan
Employees Worked With
Brian Eaton
November 12, 2018
Disappointed Scheduled regular oil change, tire rotation, MO state inspection and front brake noise diagnostics service for my '14 Outback. Friendliness, appointm Scheduled regular oil change, tire rotation, MO state inspection and front brake noise diagnostics service for my '14 Outback. Friendliness, appointment scheduling and dealership atmosphere were topnotch. However, they said they could not detect the significant brake rattle I hoped would be addressed. Also, when they reported a low-beam headlight was out, and I said I would replace it myself (rather than pay the quoted $57), there was no mention of the requirement to remove the front tire and the wheel liner to get to the bulb. More
by jckerck
Employees Worked With
Brian Eaton
November 11, 2018
Repairs They were straight to the point with what I needed done to my car. I didn’t feel like I was being scammed. Explained everything and got it done in a t They were straight to the point with what I needed done to my car. I didn’t feel like I was being scammed. Explained everything and got it done in a timely manner. More
by Bowenh03
Employees Worked With
Brian Eaton
November 05, 2018
Great Service! Everyone is always very helpful, very couteous, addressing any problems or questions I might have. Spoke with a sales person while waiting about the Everyone is always very helpful, very couteous, addressing any problems or questions I might have. Spoke with a sales person while waiting about the new Ascent. More
by kmd
November 02, 2018
Fantastic service department We have always received we have always received fantastic service at Lou Fusz Subaru in Creve Coeur. Brian and his crew are friendly and honest, advi We have always received we have always received fantastic service at Lou Fusz Subaru in Creve Coeur. Brian and his crew are friendly and honest, advising what needs to be fixed and what can wait. Highly recommended. More
by TMR
Employees Worked With
Brian Eaton
October 26, 2018
Oil change and tire rotation plus EXTRAS! We have the prepaid car pass for oil changes and thought why not get the tires rotated too. Then we got screwed... First $29.95 for a tire rotation We have the prepaid car pass for oil changes and thought why not get the tires rotated too. Then we got screwed... First $29.95 for a tire rotation is high. Then you charge almost 15% EXTRA for shop supplies $4.49. That's just not right. So I called to say what the xxxx. And got the run around from Brian. Basically if we only get prepaid oil changes then no extra charge. But any other service will result in a scam of EXTRA charges. Fyi my Dodge Ram tire rotation $19.95 this week and no shop fees at Royal Gate.... More
by Shaelin16
Employees Worked With
Brian Eaton
October 25, 2018
Fast and Friendly Service The staff was very professional and polite, and the job was finished even before the estimated time had elapsed. I was told my wait time would be abou The staff was very professional and polite, and the job was finished even before the estimated time had elapsed. I was told my wait time would be about an hour, but I was out of there in 45 minutes. More
by scrabblemom22
Employees Worked With
Brian Eaton
