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Lou Fusz Toyota
St Louis, MO
3,584 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,584 reviews
March 14, 2020
Satisfied My sales associate was prompt, friendly, transparent, and did not try to take advantage of me. He was able to multi task working with other customers My sales associate was prompt, friendly, transparent, and did not try to take advantage of me. He was able to multi task working with other customers and was very professional about it. He had customers waiting for him both times I went there. That alone should say enough. I will go and wait for him next time I buy. More
by lupo63301
Employees Worked With
Rich Nguyen
March 14, 2020
Top of the Line Experience This is my fourth Land Cruiser and when dealing with Lou Fusz Toyota and the people involved, it was really a great experience. I got the best price This is my fourth Land Cruiser and when dealing with Lou Fusz Toyota and the people involved, it was really a great experience. I got the best price in the Mid West and it was simple and quick to make the purchase. Chelsea kept me informed on a weekly basis about the status of my truck order and arrival and once it arrived, Jim, Bill and Nathan made sure I had everything I needed and made the entire process simple and quick. They also gave me the best deal on my 2016 Land Cruiser that I traded in. All in all, a great experience and I really appreciated the way they made me feel. More
by kbarrow
Employees Worked With
Jim Donohue, Bill McKeown, Nathan Pitchford, Chelsea Ciuffa
March 14, 2020
First time buying a car, great experience Mark Kleve helped me at the Lou Fusz Toyota preowned car dealership. I'm 23 and went car shopping on my own for the first time. Mark was very helpful Mark Kleve helped me at the Lou Fusz Toyota preowned car dealership. I'm 23 and went car shopping on my own for the first time. Mark was very helpful and honest with me and made me feel comfortable. I didn't feel pressure and was encouraged to look at other cars in the area at different dealerships. I ended up coming back because I found that they offered the best deal on the car I wanted. I love my car so far and am very happy with my experience! More
by Emily
Employees Worked With
Mark Kleve
March 13, 2020
This is my second truck with Lou Fusz. Great customer service and they were very helpful with insurance-related issues for replacement of my first truck. Currently working on some upgrades Great customer service and they were very helpful with insurance-related issues for replacement of my first truck. Currently working on some upgrades for my truck and I look forward to giving them another great review. Thanks again, Guys! More
by foster1635
Employees Worked With
Jim Donohue, Shane Roemer, Donny Nolting
March 12, 2020
Great buying experience Rich Nguyen was an excellent salesperson. He is knowledgeable and personable and spent several hours with me. He answered all of my questions and wa Rich Nguyen was an excellent salesperson. He is knowledgeable and personable and spent several hours with me. He answered all of my questions and was able to clearly explain my choices and the rationale for each option. Lou Fusz Toyota was able to beat my "Warehouse Price" offered elsewhere. More
by Steelcure
Employees Worked With
Rich Nguyen
March 12, 2020
No pressure to buy and took the time to answer all of my questions. Appreciated the communication throughout the process. Very happy with my purchase so far! questions. Appreciated the communication throughout the process. Very happy with my purchase so far! More
by Bethmiller888
Employees Worked With
Mark Kleve, John Sanchez
March 12, 2020
Great experience Roger Heffernan was my sales person and he truly made buying a car a wonderful experience. He spent a lot of time with me on a very busy Saturday mak Roger Heffernan was my sales person and he truly made buying a car a wonderful experience. He spent a lot of time with me on a very busy Saturday making sure I was comfortable with the decision to trade in/purchase a car. No pressure whatsoever. I also worked with John Sanchez on the finance part. He was very personable and explained everything thoroughly. This was a great buying experience! More
by svictor
Employees Worked With
Roger Heffernan, John Sanchez
March 12, 2020
Great experience! I had a great experience buying a car at the Lou Fusz dealership. There was no pressure at all. They gave us the keys to test drive different cars and I had a great experience buying a car at the Lou Fusz dealership. There was no pressure at all. They gave us the keys to test drive different cars and we were able to take up as much time as we needed to make our decision. Rich was very patient, honest, and knowledgeable. Highly recommend! More
by juliannehmartin
Employees Worked With
Rich Nguyen
March 11, 2020
Incorrect depiction of the maintenance agreement. Mr. Pitchford did respond to my email, but not to the complete letter that I subsequently mailed. When I contacted Toyota customer service, the man e Mr. Pitchford did respond to my email, but not to the complete letter that I subsequently mailed. When I contacted Toyota customer service, the man explained that the agreement did not cover my damaged part, so I paid to repair the item. The troubling issue remaining in my mind is that I do not think that Mr. Pitchford believed me. But it is unlikely that two elderly retired teachers and long time Lou Fusz customers would create an elaborate story. More troubling for Mr. Pitchford, it seems to me, is that we did not demand much of anything other than greater clarity and a trusting working relationship. I believe that he should have followed up on our concerns and responded appropriately. It is not my intention to over react to this incident. We love the Highlander and hope to have a positive relationship with Lou Fusz Toyota in the years to come. But please consider that $2500 is a lot of money to spend for a product that was falsely presented. More
by enclave
Employees Worked With
Nancy Schubert, Nathan Pitchford, Donny Nolting
March 10, 2020
Great Experience! Rich was great to work with! He was friendly, helpful, and knowledgeable. Bonus points for having crayons and printing off a coloring page that helped Rich was great to work with! He was friendly, helpful, and knowledgeable. Bonus points for having crayons and printing off a coloring page that helped keep my toddler entertained! My whole experience was great from when I walked in the door with everyone who helped me out. And of course I LOVE my new car! Thank you! More
by LStevenson41
Employees Worked With
Rich Nguyen
