Lou Fusz Toyota

Bunch of liars!! 2/2/19 Talked to one of their service reps, Dalton. I explained that after i had my car repaired at their collision center, oil started leaking under 2/2/19 Talked to one of their service reps, Dalton. I explained that after i had my car repaired at their collision center, oil started leaking under my car. He said bring in the car on 2/2/19. I explained i needed my car and he said he talked with his manager and they would loan me a car for FREE until i get my car back. So when i came to get my car, they said i had to pay for a days rental of $55. The person at the desk, Lynn W, another liar told me i could take the receipt to the oil change place because it was their fault and they would pay for my rental. Another lie. Don't believe anything these people tell you. More

Excellent service, energetic and enthusiastic staff! Jim Donahue did a great job in helping us find a car to meet our needs. He is knowledgeable, courteous, and exceptionally efficient in navigating us Jim Donahue did a great job in helping us find a car to meet our needs. He is knowledgeable, courteous, and exceptionally efficient in navigating us through the process of selecting andbuying a new car. He also went the extra mile to help us get our trade-in to the dealership and included in the buying process. And Donny Nolting was particularly energetic, proficient and courteous in completing the financial process. Would recommend the Lou Fusz Toyota team to anyone looking for a new car? More

Excellent Repair Service and Help with Other Car Issue I was extremely pleased with the level of service I received concerning my Highlander's repairs after an accident. The staff was attentive to my need I was extremely pleased with the level of service I received concerning my Highlander's repairs after an accident. The staff was attentive to my needs, the work done was excellent and any questions I had were addressed thoroughly. When an issue came up with my car the day after the repairs, I called Steve Sage and he was very helpful in troubleshooting the problem. We later determined the issue was totally unrelated to the repair job and I was able to get it resolved. I would definitely recommend this dealership. I've always been treated fairly and with respect and it seems they are willing to "go the extra mile" to make sure we're satisfied when the job is done! More

Quick, fast, easy Jim "Bones" Donohue was helpful, knowledgeable, and was able to answer all of my questions. I will definitely return to the Lou Fusz Automotive team w Jim "Bones" Donohue was helpful, knowledgeable, and was able to answer all of my questions. I will definitely return to the Lou Fusz Automotive team when purchasing the next Toyota. More

Just a few words.. my experience :) I worked with Dave Koob (sales consultant), Scott Christensen (sales consultant), Shane Roemer (Sales Mgr) and Chuck Church (General Sales Mgr). I ca I worked with Dave Koob (sales consultant), Scott Christensen (sales consultant), Shane Roemer (Sales Mgr) and Chuck Church (General Sales Mgr). I can't say how great everyone was with my transaction. I worked mostly with Scott and Shane and wow.. both very nice, professional employees of the dealership. Very impressed with how they worked together to make a deal work for me. They were not pushy and I do want to say in initially entering the dealership, everyone was very friendly. Not aggressive, but polite and helpful. I am not too close to the dealership, but given the service I was provided, I would go out of my way to try and give them my future business. I do highly recommend this dealership to anyone - very friendly and service oriented.. it takes a lot to impress me but this dealership did - I hope the higher up's know what a great crew they have! More

Great price, no haggle, no pressure. I started my experience over the internet and agreed to have them contact me via text and over the phone. I told them exactly what I was looking. Wh I started my experience over the internet and agreed to have them contact me via text and over the phone. I told them exactly what I was looking. While test driving a similar model they were able to find the car I was looking for in their network. I was given a great price for the car, no pressure to buy additional packages. I walked into the dealership and within an hour had all of the paperwork signed and was out the door in my new car. Could not have asked for a better car buying experience. More

Excellent service and swift transaction = happy car owners! Jim Donohue helped us find the right car! His no-pressure approach and excellent customer service made buying a new car easy and hassle free. We have Jim Donohue helped us find the right car! His no-pressure approach and excellent customer service made buying a new car easy and hassle free. We have purchased many cars over the years and this was by far one of the easiest deals we have made. We highly recommend Jim! More

Most Unfriendly Receptionist I have ever met My first impression from the receptionist (Sandy Dodson) was almost enough to make me leave. She was so unfriendly, acting as if i was a bother to he My first impression from the receptionist (Sandy Dodson) was almost enough to make me leave. She was so unfriendly, acting as if i was a bother to her, disrupting her day. Fortunately, Steve Sage came out and his attitude turned the tables. The second interaction I had with Sandy was equally as bad, still she was so rude and bothered. Fortunately, Jeff the manager stepped out, he was just as nice as Steve and once again, the tables had been turned around. My third interaction with Sandy was on the phone, she was equally as rude and bothered with my call and questions, actually to the point I finally barked back at her. I am 56 years old, bought a lot of cars, been to a lot of body shops, never have I met someone so rude. In fact, in all my other purchasing or service related experiences, I have never been treated so poorly. Perhaps she was having a bad Friday (11/21/18), bad Wednesday (11/26/18), bad Friday (11/28/18); but, that's a week string of bad days.... She probably has some skills; but, should be moved to a "back office support role" so your clients or potential clients don't have to put up with her attitude. More

Exceptional service coupled with unmatched value This is my third new vehicle purchased here at Lou Fusz Toyota utilizing the same salesman (Jim "Bones" Donohue who is a former Saint Louis Cardinals This is my third new vehicle purchased here at Lou Fusz Toyota utilizing the same salesman (Jim "Bones" Donohue who is a former Saint Louis Cardinals baseball player) and financial guru Bill McKeown. I drive almost three hours to this dealership even though there is a Toyota dealership in my home town. The employees at my hometown dealership are great, well-meaning people but as I tell everyone do you want to buy your groceries at the corner gas station or the Walmart Supercenter where volume saves money? Don't take my word for it, shop around and compare; I believe you will come to the same conclusion that I have! Both Jim and Bill will work for you to get you the best deal possible while treating you with honesty and respect! More

Mirror Damage Jeff Venetis was very nice, polite, friendly, efficient and knowledgeable. He made the bad experience of fixing my card very pleasant. I would recomm Jeff Venetis was very nice, polite, friendly, efficient and knowledgeable. He made the bad experience of fixing my card very pleasant. I would recommend him to my friends. More