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Lou Fusz Toyota
St Louis, MO
3,584 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,584 reviews
November 17, 2018
Seems Their Mistake Was My Fault So I started looking around at cars over the last week to upgrade to and I pretty quickly came to the conclusion that Toyota was were I was wanting to So I started looking around at cars over the last week to upgrade to and I pretty quickly came to the conclusion that Toyota was were I was wanting to be. I called around to a couple places, sent out a couple emails, all asking for price quotes for their 2019 Yaris LE, just to get an idea where my car was situated in the market. The folks over at Lou Fusz were one of the dealerships that came up in my search so I sent an email to them. Now, originally, I was trying to get a hold of a different employee, who apparently was one vacation at the time, so Mr. Christensen responded to my original email asking for a price quote. He told me the Yaris hatchbacks were scarce and he needed to talk to his manager about a price because of that, he also asked if the Yaris iA sedan would interest me. Now, in my research, I found that the 2019 sedan model is just called "Toyota Yaris", while there are two 2018 models called Yaris Hatchbacks and Yaris iA (a sedan). I have done no real research about the 2018 Yaris Hatchback and am not interested in it at the moment, so I responded to Mr. Christensen's email by trying to clarify that I was interested in the 2019 model. His response to this was as follows, "Correct. Does that mean you don’t want the sedan?" I responded that, yes, I was not interested in the 2018 Yaris iA. His follow up email was as follows- "There are no 2019 Yaris in the country yet!" More than a little confused, I called a different dealership that I had set up a test drive with the next day to double check that I wasn't making a mistake and about to test drive a car I had not looked into, which the lovely woman on the phone assured me that I was scheduled to test drive one of their 2019 Yaris'. This was my follow up email to Mr. Christensen- "Sorry again if I'm being unclear, I'm not interested in a Yaris hatchback or the 2018 Yaris ia sedan. I'm looking for the price of the 2019 Yaris. It's a sedan according to the Toyota website." The colorful Mr. Christensen's response to this email was- "There are No 2019 yaris' built as of yet. Anywhere in the country. Regardless of sedan or hatch. They haven't built them yet. So I can not get you a price yet." Now exceptionally confused and more than a little frustrated by, what I perceive as, Mr. Christensen being rather terse and rude, I am greeted by a final email from Mr. Christensen less than a minute after the previous one that reads- "My mistake. They changed the model codes and my manager looked at the old code. We have a couple. I will check the price for you." Nearly 7 hours after this email I have yet to receive a price quote from this dealership and can only assume they are not interested in my business. Full disclosure, I worked in restaurant services for nearly 7 years and am very used to people being far more rude than Mr. Christensen was, but I was very shocked by someone who, I think, should be doing everything in his power to be as helpful, welcoming, and polite as possible be so completely dismissive, abrasive, and unwilling to help or even offer an actual apology for a mistake on their end. No to mention Mr. Christensen then immediately tries to shift the blame for whatever error was on their end onto someone else. I am very uninterested in giving this dealership any further business. More
by UnhappyToyota
Employees Worked With
Scott Christensen
November 16, 2018
2018toyota The dealership seamed like they wanted to make sure everything was perfect from the car being cleaned up to making sure it all went smoothly and it di The dealership seamed like they wanted to make sure everything was perfect from the car being cleaned up to making sure it all went smoothly and it did. Great experience More
by mcoach
Employees Worked With
Bill McKeown, Chuck Church, Chelsea Ciuffa
November 05, 2018
Great people to work with. This is my 3rd. unit which I have bought from them. I only use them for service on all my cars. people to work with. This is my 3rd. unit which I have bought from them. I only use them for service on all my cars. More
by toyman
Employees Worked With
Jim Donohue, Jeff Venetis, C.J. Wallingsford
November 04, 2018
Amazing Service! Roger was very helpful in getting me into the car I sought! From the moment I clicked on the car online he promptly called to schedule an appointment! Roger was very helpful in getting me into the car I sought! From the moment I clicked on the car online he promptly called to schedule an appointment! He was very personable & listened to me & my questions! ! Bill was great in helping me with my financing & explaing all the details! Jeff was very accommodating in making sure my time at Lou Fusz was a great car buying experience! Thank you to the team at Lou Fusz Toyota for a great car buying experience! More
by Candy
Employees Worked With
Jeff Strum, Bill McKeown, Roger Heffernan
November 03, 2018
Collision repair Everyone was very helpful, efficient and knowledgeable. They made the process move very smoothly. My Prius was returned to me looking beautiful and c Everyone was very helpful, efficient and knowledgeable. They made the process move very smoothly. My Prius was returned to me looking beautiful and clean, and it even smelled good! More
by TGH
Employees Worked With
Jeff Venetis, Steve Sage, Evie Halfacre
November 03, 2018
Best Car Buying Experience Ever! The car buying experience was the best I have ever experienced from beginning to end. It started with the sales manager, Chuck Church, taking the time The car buying experience was the best I have ever experienced from beginning to end. It started with the sales manager, Chuck Church, taking the time to walk around the lot and discuss all the different models I was interested in. Chuck was invaluable in helping me find the vehicle of my dreams. Chuck then set up an appointment with Cody Cox for me to discuss my purchase options. Cody was extremely helpful, very nice and friendly, had a fantastic positive attitude, and was great at getting my purchase completed quickly so I could go enjoy driving my new car. His smile was infectious. Cody not only helped me negotiate a great price but also expertly explained how to use all of the options and safety features on my new vehicle. He even took the time to install my license plates with my new license plate holders. The showroom was very clean, everyone was very nice and helpful, and I felt like I was being treated like family. It was the best car buying experience I have ever had by far. Go buy a car from Lou Fusz Toyota!!! More
by PT
Employees Worked With
Bill McKeown, Chuck Church, Cody Cox
November 01, 2018
More Than A Satisfied Customer We have purchased four vehicles from Lou Fusz Toyota. Jim Donohue severed as our sales consultant on our last three. We feel the dealership and sale We have purchased four vehicles from Lou Fusz Toyota. Jim Donohue severed as our sales consultant on our last three. We feel the dealership and sales consultant exceeded our exceptions significantly. Jim is forthright, trustworthy and very helpful in assisting us through the buying process and showing us how to utilize our vehicle and accessories. We especially appreciate his expediency in putting our deals together. In fact, we made our purchase and drove off of the lot in less than two hours. It is also noteworthy to mention that we drive 250 miles (one way) to do business with Lou Fusz Toyota and Jim Donohue, even though we have a Toyota dealership in the community in which live. We are very particular people and could not be more pleased with the dealership and sales consultant. Likewise, Jim is very good to follow up on any issues you encounter. Also, the people responsible for detailing the vehicle did an outstanding job! More
by Kenneth
Employees Worked With
Jim Donohue, Bill McKeown
October 29, 2018
Amazingly good service I took my 2013 Highlander to find out how much it would cost for some minor body work. Jeff Venetis was courteous and helpful beyond anything I could I took my 2013 Highlander to find out how much it would cost for some minor body work. Jeff Venetis was courteous and helpful beyond anything I could imagine. The damage was primarily a problem with the paint being scuffed (I don't know if that's the right word or not.). After looking at it, Jeff went inside, got a buffer and a few rags and fixed the problem for me right then and there. No charge! This is an example of why we've been going back to Lou Fusz Toyota for 25+ years. More
by vakramer
Employees Worked With
Jeff Venetis
October 27, 2018
Best experience ever!!! Financed in less than 1 hour! They lined up multiple vehicles to test drive, very knowledgeable. I can’t say enough good things about Nathan and Jim Financed in less than 1 hour! They lined up multiple vehicles to test drive, very knowledgeable. I can’t say enough good things about Nathan and Jim “Bones” AWESOME!!! More
by Calaburrows
Employees Worked With
Jim Donohue, Nathan Pitchford
October 27, 2018
Good Customer Service Roger was great from the time we arrived until we departed in a different SUV. He was very friendly and personable. He kept us apprised of each of the Roger was great from the time we arrived until we departed in a different SUV. He was very friendly and personable. He kept us apprised of each of the steps along the way. Highly recommended! More
by greg123
Employees Worked With
The detailing guys who cleaned it up., Roger Heffernan, Guy Taylor
