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Lou Fusz Toyota

St Louis, MO

4.9
3,584 Reviews

10725 Manchester Rd

St Louis, MO

63122

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Showing 3,584 reviews

October 26, 2017

effortless I went on line to look at cars, I went to the dealership and they had the car in stock and I immediately had a test drive. The paperwork and trade-in More

by mjwood1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McKeown, Laura McClure, Roger Heffernan
October 26, 2017

well done by the Fusz family and team! James Conaway - thanx! you made the process simple and pleasant! we will be back! and will be sharing our very positive experience with others! again, More

by ravroseba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy and Pete Fusz , James Conaway, Chuck Church
October 26, 2017

Love the car. Dealership had some issues. Since letting them know about the issues, they contacted me and corrected the problem. Love my car! 2017 4 runner. They do have a great protection pla More

by mamab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McKeown, Dave Koob
Nov 10, 2017 -

Lou Fusz Toyota responded

Hello, While I am happy to read you love your 4 runner; I am concerned to read about any miscommunication that you have experienced during this process. I would like to begin to address your concerns as soon as possible. Please reach out to me by email with your preferred contact information at nathan.pitchford@fusz.com or you can also reach me by phone. Thank you for providing your feedback. Best, Nathan Pitchford New Car Sales Manager nathan.pitchford@fusz.com 314-966-5404

October 26, 2017

EXCEPTIONAL EXPERIENCE!! We arrived on the lot and we're able to browse used vehicles without being harassed. When we were ready to ask questions, Mark Kleve was there to help More

by Thomas Buss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Kleve
October 26, 2017

My experience of buying a used car at Lou Fusz Toy I purchase a used Malibu Chevrolet at Lou Fusz Toyota the car is very clean is a one-owner car the process was very easy I would recommend others to g More

by Arthurae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Gustafson, Roger Heffernan
October 25, 2017

Best car experience ever! Seriously I can’t belive I’m even saying this because buying a car is normally miserable. Yesterday I bought a new 4Runner from Lou Fusz Toyota and ha More

by I’m Back in Black!!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Car prep guys , Jeremy Danziger
October 25, 2017

Professional and friendly Our experience buying a car from Frankie Jones (#frankiejcarguy) at Lou Fusz was great. He was professional, courteous, and friendly. He did not push More

by Deborah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Burch, Brandon Whitehead, Frankie Jones
October 24, 2017

Friendly and responsive When buying a new vehicle, you have a lot of questions as you want to make sure you are making the right decision. Shane, our sales person was very k More

by Melash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McKeown, Shane Roemer
October 24, 2017

All good Frankie Jones was my contact and he was professional. Communication was timely and helpful. My car was ready when promised and the whole experience More

by Zirk 44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Jones
October 24, 2017

Good in-person service, hard to schedule follow-up services While the in-person service was great at Lou Fusz, and the car purchasing process was easy given we did not finance, the follow-up appointments to sch More

by red
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Jones, Roger Heffernan
Oct 26, 2017 -

Lou Fusz Toyota responded

Hello, Thank you for your feedback. I regret to hear about the inconvenience you've experienced with the service of your vehicle. We strive to provide excellent service. If you would like to discuss this, please feel free to contact me directly. Mike Hecht Service Manager mhecht@fusz.com 314-966-5404

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