Lou Fusz Toyota

Customer friendly staff Our overall experience with the staff at Lou Fusz Toyota ranging from our first customer interaction all the way to signing the dotted line on the con Our overall experience with the staff at Lou Fusz Toyota ranging from our first customer interaction all the way to signing the dotted line on the contract was nothing short of exemplary. This was our third car purchase but was the easiest and most remarkable for the fact that there was zero stress and anxiety during the process. The sales staff including Shane and Sarah and the financial advisor Bill respected our decisions and choices throughout the sales process and they delivered us the vehicle we wanted with total peace of mind and satisfaction. Will strongly recommend Lou Fusz to all our friends and acquaintances. More

Wonderful Customer Service My purchase of a new car went very smoothly. Eric Gustafson was extremely helpful in meeting my requirements for a vehicle. I would recommend Lou Fusz My purchase of a new car went very smoothly. Eric Gustafson was extremely helpful in meeting my requirements for a vehicle. I would recommend Lou Fusz to my family and friends. More

Great car shopping experience We went to look for a car for our daughter. Joe Gustafson helped us find the perfect car for her. He was knowledgeable and friendly which made the sho We went to look for a car for our daughter. Joe Gustafson helped us find the perfect car for her. He was knowledgeable and friendly which made the shopping experience easy. Travis Burch was very helpful and friendly while working on the financing. We will definitely go back when our son turns 16. More

Most Rewarding Car Purchasing Experience Ever Brandon Whitehead was extremely knowledgeable about the vehicles we considered. He listened to our wants and paid attention to our needs. Brandon led Brandon Whitehead was extremely knowledgeable about the vehicles we considered. He listened to our wants and paid attention to our needs. Brandon led us to the perfect vehicle. Brandon was like working with a friend rather than a salesperson. We have already recommended the dealership to family and friends. More

Excellent!! Mark kleve did an excellent job in assisting me with my first vehicle purchase from a dealership! I would highly recommend going to the Lou fusz for t Mark kleve did an excellent job in assisting me with my first vehicle purchase from a dealership! I would highly recommend going to the Lou fusz for the opportunity to receive excellent customer service!! More

Very Positive buying experience. Brian Williams is a very professional, knowledgeable, & responsive Toyota Salesperson....that listens very well to his customer. buying experience. Brian Williams is a very professional, knowledgeable, & responsive Toyota Salesperson....that listens very well to his customer. The no-nonsense dealership environment and price discussion made the decision to buy @ Lou Fusz Toyota...an easy choice! More

LOVE my new Highlander OMG the car is awesome. Scott was great during the process!And he spent so much time teaching me all about the electronics, etc. It actually talks to OMG the car is awesome. Scott was great during the process!And he spent so much time teaching me all about the electronics, etc. It actually talks to me!!!! Thank everyone at the dealership for me and I will recommend my friends to Scott. More

Helpful without the haggle Eric Gustafson was fantastic. My wife and I visited Eric a first time. He let us browse and only came to check on us to make sure we had all of our Eric Gustafson was fantastic. My wife and I visited Eric a first time. He let us browse and only came to check on us to make sure we had all of our questions answered. After shopping around for a a few weeks we returned to test drive a new highlander. We bought it that day and had a great experience the whole way through with Eric. Highly recommend. More

Sales was fine, everything has been horrible! We bought a 2013 Lexus ES 350 on Jan 7. I purchased the extended warranty and the Lou Fusz "Car Pass". I was told the car pass would be honored at A We bought a 2013 Lexus ES 350 on Jan 7. I purchased the extended warranty and the Lou Fusz "Car Pass". I was told the car pass would be honored at ALL Lou Fusz dealers, including the one in Fairview Heights, IL and it's purpose is to "get us to the front of the line for oil changes". IT IS NOT, either of those things. I have no idea what it is for other than taking more money from us. They also owed us another key. It's almost July & they still have not given us our other key. The "key guy" only visits the Fairview Heights dealer on Mondays. My wife works in St. Louis & three different times I've taken her car in to get the key...he's NEVER there & they refuse to make an appointment for me because they're not sure if he'll be there or not. They also refuse to honor the "car pass" agreement. We've spoken to several people about the issue & always get the, "that's not my department" run around answer. They've also refused to refund our money for the car pass membership that is WORTHLESS! More

Quite Positive I dread having to buy a car - and spend a lot of time with mickey mouse stuff at the dealership. Shane Roemer was very responsive via e-mail as I look I dread having to buy a car - and spend a lot of time with mickey mouse stuff at the dealership. Shane Roemer was very responsive via e-mail as I looked for the right car and then my purchase at the dealership was just about as efficient as could be expected. I would recommend both Shane (and Dave Koob who pitched in while Shane was out recovering from surgery) and the dealership. Thanks for your help! More