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Lou Fusz Toyota
St Louis, MO
3,584 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 11, 2016
My experience at Lou Fusz Toyota The sales and finance teams at Lou Fusz Toyota were excellent. My wife and I purchased a Toyota Highlander at a great price, no hassle with negotiati The sales and finance teams at Lou Fusz Toyota were excellent. My wife and I purchased a Toyota Highlander at a great price, no hassle with negotiating and we were through the sales and finance process very quickly. More
by supith
Employees Worked With
Bill McKeown, Eric Gustafson
March 11, 2016
Great car buying experience Jeff was very helpful, easy to work with and made finding a vehicle very simple. I highly recommend going to see him on your search for a new car. Jeff was very helpful, easy to work with and made finding a vehicle very simple. I highly recommend going to see him on your search for a new car. More
by Gculpepper
Employees Worked With
Jeff Lenz
March 11, 2016
Professional and Courteous. I commend Mark Kleve and Bill Miller for their kindness and attention to detail during our transaction. They answered all our questions and were under I commend Mark Kleve and Bill Miller for their kindness and attention to detail during our transaction. They answered all our questions and were understanding and patient with us. I will go back to Lou Fusz Toyota Kirkwood. More
by Doc
Employees Worked With
Mark Kleve
March 10, 2016
No pressure--polite salesman Shane Roemer was courteous and proficient in showing and demonstrating the car. He was accommodating and answered all our questions. We found him to Shane Roemer was courteous and proficient in showing and demonstrating the car. He was accommodating and answered all our questions. We found him to be helpful but not pushy, which we appreciated in making our selection. He has a friendly and impressive personality. More
by no thanks
Employees Worked With
Shane Roemer
March 08, 2016
2016 Sienna purchase We just bought a 2016 Sienna SE and were very happy with the whole experience. Patrick McLafferty couldn't have been more helpful, positive, responsi We just bought a 2016 Sienna SE and were very happy with the whole experience. Patrick McLafferty couldn't have been more helpful, positive, responsive, knowledgeable and professional. We first looked between Thanksgiving and Christmas and decided to wait until the 2016's came out. Patrick was patient with us, informative but never pushy, and then when it was time to make a decision he was right there with us too. Scott Christensen and Bill McKeown were great too. We are very happy with the experience and love the Sienna too. All good! :) More
by goodreview
Employees Worked With
Scott Christensen, Bill McKeown, Patrick McLafferty
March 07, 2016
Got a great deal on a new Prius with a trade. Jim Donahue was my sales consultant and we got along just fine. He was very efficient and businesslike. We, of course, negotiated back and forth for Jim Donahue was my sales consultant and we got along just fine. He was very efficient and businesslike. We, of course, negotiated back and forth for a little while, but we were able to strike a deal and I am very pleased with the way things were handled at Louis Fusz Toyota. More
by nancys01
Employees Worked With
Jim Donohue, Dominic Buscher
March 06, 2016
Awesome experience getting my Tacoma Truck! Gene Gardener is very helpful and resourceful. He looked for months for me the truck I wanted and I am very pleased with my new truck! Gene Gardener is very helpful and resourceful. He looked for months for me the truck I wanted and I am very pleased with my new truck! More
by lsk4898
Employees Worked With
Jeff Strum, Gene Gardner
March 04, 2016
worst used car experience ever--Jeff Lenz has bad attitude I had the worst would-be car buying experience here today I have ever had. Jeff Lenz is the worst salesperson I have ever dealt with. Went to test dri I had the worst would-be car buying experience here today I have ever had. Jeff Lenz is the worst salesperson I have ever dealt with. Went to test drive a 2008 Toyota Avalon with 120,000 miles on it. Was considering the car for highway trips and accordingly wanted to take the car on the highway for a reasonably extended time to see exactly how it drove and sounded and rode on different road surfaces. When I expressed the desire to do that, immediately Jeff Linz indicated that would be a problem because they didn't want to put too many miles on it and their policy was not to allow anyone to take any vehicle out for more than a short time because other buyers were waiting, they didn't want to "waste" gas and they planned to sell it this weekend. This is the first time any dealer anywhere has attempted to arbitrarily shorten the test drive in such an obvious and arbitrary manner. The idea that putting 10 or 15 or even 25 more miles on a car with 120,000 already on it is going to make any difference is ludicrous on its face. Completely absurd. Further, when I pointed out that the car was facing a major maintenance and had no service records, he got visibly upset. When I further mentioned that I took issue with the unreasonably short test drive, he said this was a $12,000 car and no one had ever taken the attitude I was taking. He thereupon "terminated" the test drive and even asked me to pull over and let him drive back which I declined. I didn't say another word virtually the entire trip back to avoid further inflaming the situation. Have never been treated this badly anywhere ever. This was attempted high pressure sales of the worst sort with transparently flimsy non-sensical assertions and I will never go back to this dealer for any reason. If anyone reading this still goes to Lou Fusz Toyota anyway, avoid Jeff Lenz--he is really the pits and the most unpleasant car salesperson I can recall ever dealing with and that includes some buy here, pay here places. Really bad experience. He also was unable to tell me what work they had done on the car to prepare it for sale--again, have never had a dealership be unable to provide that information. Finally, they had the vehicle priced about $400 over NADA guides for a "clean" vehicle (meaning good condition). The interior of the car I drove, based on what I saw, no matter how much they detailed it and cleaned it in the sense of actual cleaning, I don't think it would ever meet that standard. It was simply too dirty to properly clean up. In other words, the car was overpriced on top of everything else. Based on my experience, I don't see how they sell any cars to anyone there. More
by John Edwards
Employees Worked With
Jeff Lenz
March 04, 2016
Mom of 3 I have bought from The Lou fusz auto dealership family in the past and was very pleased with that purchase. I felt good coming to them again for a c I have bought from The Lou fusz auto dealership family in the past and was very pleased with that purchase. I felt good coming to them again for a car. Jeff was very straight forward and most helpful during this process! I am very happy with my purchase and hope Jeff is around when I'm in the market again! More
by Momofthree
Employees Worked With
Shelby , Jeff Lenz, Chelsea Ciuffa
March 03, 2016
Great Service I had a great buying experience at Lou Fusz. Scott understood my needs, never made me feel any pressure, and helped me to get a good deal on the exact I had a great buying experience at Lou Fusz. Scott understood my needs, never made me feel any pressure, and helped me to get a good deal on the exact vehicle I wanted. I will definitely recommend Lou Fusz Toyota to friends and family. More
by Switz
Employees Worked With
Scott Christensen, Bill McKeown
