Lou Fusz Toyota

Terrible Customer Service This dealership has the worst level of customer service of any business that I have ever been in contact with. I went into the dealership with a car p This dealership has the worst level of customer service of any business that I have ever been in contact with. I went into the dealership with a car picked out and ready to purchase after the help of a dealer from another location. The car happened to come with additional warranties which I would only receive purchasing from this location so I was referred to Jeff Strum to complete this process. I was in late on a Friday and had a rate picked out with my bank for a set amount, they did not want to negotiate at all so I agreed to allow them to check for a matched rate with their other lenders and left being told that I would be called Saturday morning with information. I was called TUESDAY by my bank to congratulate me on the purchase of my new car. I then informed them that I had not purchased anything at which point my bank had to look into the issue. I called and left multiple voice mails for Jeff to call me back as well as left word with another employee to have him call me. I did not ever receive that call and was lucky on Wednesday to catch him when I called again and by this point my bank had already informed me that the loan had been approved and word had been sent to them as though I had closed the deal. I had to inform Jeff that my loan was approved and since he was unaware of what was happening he planned to have someone else call me back. I did not hear back until the end of the day to find out that additional paperwork was needed at the bank to complete the approval and I would have to wait until the next day for a call. I did not hear back AGAIN from the dealership and was leaving the state for 5 days that evening so I had to contact Jeff and request information once again within the hour so I could make arraignments to pick up the car before leaving town. I was called back and assured that everything was complete and the car was ready at 2pm with no additional paperwork needed. I explained that I would be leaving at 4pm and over with my trade in to pick up the car. I was then called at my office at 3pm, which I never should have been contacted at, so they could tell me that they had "other appointments" scheduled and needed to know exactly when I would be there otherwise they would be busy. I again stated that I was leaving early to head over at 4pm. I was called at the office AGAIN at 3:59 and told not to come to the dealership because they sent the wrong information out to my bank for the loan. I called and tried to follow up many times that afternoon and received no additional information or help what so ever. I requested a supervisor's name from Jeff Strum and was provided a number for Nathan Pitchford who I left a message for that afternoon. It is now 7 days later and NO RETURNED CALL. I also called and asked for another supervisor and was told I could only leave a message for Phillip Fusz, but nobody knows when he is actually working or if he will call back. He, of course, has not returned my call either. I can see that poor management of this business comes from the top and I strongly urge anyone wanting to purchase a car to stay far away from this dealership because they will do nothing except waste your time! More

James Donohue is the best I purchased a new Avalon and Jim Donohue was the best salesman I have ever encountered. He was a consummate pro. He went the extra mile to help us mak I purchased a new Avalon and Jim Donohue was the best salesman I have ever encountered. He was a consummate pro. He went the extra mile to help us make the best possible decision. More

Best car buying experience ever Matt Chiuffa is the consummate professional. He is personable, knowledgeable, and honest. There is great peace of mind when you trust the quality of t Matt Chiuffa is the consummate professional. He is personable, knowledgeable, and honest. There is great peace of mind when you trust the quality of the cars, the competence of the service department, and the integrity of the sales associate. I will go back to Matt and will recommend him and Lou Fusz to all my friends. More

Easy process and great service We had a great experience buying our Avalon. Jim was very friendly, helpful, and straightforward. The whole process couldn't have been easier. Than We had a great experience buying our Avalon. Jim was very friendly, helpful, and straightforward. The whole process couldn't have been easier. Thanks for making our Saturday a great day! More

Avalon Purchase Great job by whole team. Especially Brian Williams. Terrific job ! Great rep for Lou Fusz. Thanks for low key but full service support. Garry E Great job by whole team. Especially Brian Williams. Terrific job ! Great rep for Lou Fusz. Thanks for low key but full service support. Garry Earls More

Excellent experience. Brian Williams was my sales person. Had an excellent experience. Brian Williams was my sales person and he was great in all respects. Have also had many very good experiences with the s Had an excellent experience. Brian Williams was my sales person and he was great in all respects. Have also had many very good experiences with the service department in the past as well. More

Nancy Schubert is great! We had a wonderful experience buying our Avalon. Nancy Schubert answered all of our questions and ensured our trip from a neighboring state was worth We had a wonderful experience buying our Avalon. Nancy Schubert answered all of our questions and ensured our trip from a neighboring state was worth our trip. Thank you Nancy! More

Got the car I wanted I had a great car buying experience with Nancy Schubert. It was my first time buying a new car, so I had a lot of questions. However, Nancy Schubert m I had a great car buying experience with Nancy Schubert. It was my first time buying a new car, so I had a lot of questions. However, Nancy Schubert make the process quick, easy, and understandable. She is professional and helpful. She answered all my questions and showed me the features of the car.I will recommend friends and family to buy car(s) from this dealer. Plus I really enjoy driving my Corolla LE. More

Painless Process Purchased a 2015 fully loaded Toyota Sienna. Despite some difficulties face by the dealer and Mr. Donohue in finding and getting this vehicle (for wh Purchased a 2015 fully loaded Toyota Sienna. Despite some difficulties face by the dealer and Mr. Donohue in finding and getting this vehicle (for whatever reasons), Mr Donohue made the experience easy to undergo. As a precaution, two cars of different color were tracked - both acceptable. Fortunately, it enabled us to switch to car #2 when lot damage was discovered to car #1. The car was driven at the dealers expense and convenience from Memphis. When I arrived to finalize the deal, the car was.ready and immaculate. This is the way car buying should take place. More