Lou Fusz Toyota

Personable, friendly, and helpful Jim Donohue was a great salesman to work with. He made us feel comfortable and treated us like friends. He was patient with the entire process and rea Jim Donohue was a great salesman to work with. He made us feel comfortable and treated us like friends. He was patient with the entire process and really helped us get what we wanted. More

A superb "first-new-car-buying" experience (Sujin) It was my first new car shopping - which as you know involves much research, concerns, and time-consuming bargaining. However, the salesperson - Jim D It was my first new car shopping - which as you know involves much research, concerns, and time-consuming bargaining. However, the salesperson - Jim Donohue - made this whole experience a pleasant one. Jim quickly responded to my needs, made the whole process quick and satisfactory, motivating me to leave this positive comment on his service as well as of the dealership. I believe I got the best deal (I bought a new 2015 Corolla) both price-wise and service-wise. Jim's service excelled not only in the dealership (quick communication with me and his sales manager, created the best deal for me), but also afterwards when I noticed a few days later that the car did not have floor mat and emailed him about it - he quickly arranged the next-day pick-up of the new mats for me, which I thought might be refused since the deal was already made! He got it prepared for me without any extra hassle, which I appreciate so much! I absolutely recommend that you work with Jim if you are thinking of buying a Toyota car as your next car. You will surely have a good, crispy (without much sticky and often exhausting tug-of-war between you and the salesperson) deal AND a good service! Again I tell you it was a PLEASANT experience! More

Excellent customer focus!! I had a pleasant car buying experience working with Jim Donohue. He was very kind and patient as we decided trim levels, colors, etc. I highly recom I had a pleasant car buying experience working with Jim Donohue. He was very kind and patient as we decided trim levels, colors, etc. I highly recommend Jim and the staff at Lou Fusz Toyota. More

Did not buy here We went looking for a car this past weekend. I started by inquiring about a car on line. Chelsea the internet salesperson was actually really great. We went looking for a car this past weekend. I started by inquiring about a car on line. Chelsea the internet salesperson was actually really great. She was responsive and helpful. I read several reviews of this dealership which is why I chose to go there even though they didn't advertise as good a deal as some other dealerships on line. When we got there it is confusing between pre-owned and new (the pre-owned is down the street and not connected at all). We started a pre-owned. The person at the front "desk" did not greet us or ask if we needed help even though we stood there for a few min looking lost. They did have the car ready that I inquired about. After I test drove it, I informed the salesman that the windshield was cracked and he didn't even seem to care or offer to fix or take money off etc. I informed him that a new model with significantly less miles was being advertised at another dealership for almost the same price (in an effort to get the price down on this car) and he literally just shrugged his shoulders at me and said nothing. We then wanted to go look at a new car. They did not have the new vehicle in stock anymore that was listed on their website and had nothing to show us. They told us they had just finished a sales event and stock was low. He made no effort to really "sell" anything to us. The dealership itself was extremely cramped and reminded me more of a bank with all the cubicles. I see other reviews where people are very complimentary of this dealership but that was not our experience. Maybe our sales people were having an off day but I thought it worth mentioning. I did end up buying 2 new cars at another dealership and I was very happy. The starting price at the other dealership was the "absolute lowest price" quoted from Lou Fusz. More

Laurie Engelhardt Professional, Friendly, Understanding and helping me get the car I absolutely love. I purchased my new car from Lou Fusz 10 years ago. and I know why Professional, Friendly, Understanding and helping me get the car I absolutely love. I purchased my new car from Lou Fusz 10 years ago. and I know why I came back to buy another!!! THANK YOU!!!!! More

Bought an new Camry Hybrid Love coming to Lou Fusz and shopping for a new car. This purchase was our 3rd new car from Lou Fusz and we have been very happy with each purchase! Ji Love coming to Lou Fusz and shopping for a new car. This purchase was our 3rd new car from Lou Fusz and we have been very happy with each purchase! Jim Donohue was very kind and easy to talk to. He was a "no pressure" salesman and his knowledge of each car we test drove was impressive. We are excited about this recent purchase of a Camry hybrid. Thanks Jim and Lou Fusz for your impeccable service!!! More

Great experience I came into this dealership without references to help buy a car for my elderly mother. We had a very good experience working with Nathan Pitchford a I came into this dealership without references to help buy a car for my elderly mother. We had a very good experience working with Nathan Pitchford and Daniel Burrow. They went above and beyond to help us through leasing the car and helping us through the whole process. They were so patient and helpful working with my elderly Mother. I would recommend them for sure. More

I'll be back-Nathan Ptichford and Patrick McLafferty-Thanks! Background-I've had roughly 25 cars in 30 years....I'm a "car guy". I've owned or leased a vehicle from just about every manufacturer that one could Background-I've had roughly 25 cars in 30 years....I'm a "car guy". I've owned or leased a vehicle from just about every manufacturer that one could think of. Granted I know Nathan Pitchford from previous experiences leasing vehicles, with him being the sales manager at a different and competitor's dealership, but I hunted him down because I trust him. When buying a new car, trust is monumental! I emailed him to ask him for the name of a salesman that I should contact at his dealership, which he did. I walked in and asked for him, just to say hi, and thought I would then talk with a salesman for further work when considering a Highlander. Nathan is the General Manager, by the way. He spent what amounts to an afternoon with my wife and I, and honestly, did the job of a salesman. Needless to say I was more than impressed because I was not expecting that-he's GM-not his job! We ended up ordering the exact vehicle that we wanted and were not pushed to buy something from the lot. The delivery process was seamless-that's where Patrick stepped in. He spent 3 hours making sure that we were comfortable with our new Highlander before we even stared it! I know Lou Fusz is a huge dealership or network of dealerships and one might think that it would be like going to the grocery store of cars, but the experience I had was anything but that-personal, and even though there were many people there looking at cars, it seemed as though we were the only ones there! Well done! More

Forever Lou Fusz Customer!!! I have worked with Jim "Bones" Donohue over several years now throughout my leasing expierences. With every car I've leased, Jim has always been there I have worked with Jim "Bones" Donohue over several years now throughout my leasing expierences. With every car I've leased, Jim has always been there to answer any question I have and to make the whole expierence as easy as possible. Thank you so much for helping me get my 4Runner, I love it!! More

Best Car Buying Experience We bought a Highlander in late March and received excellent service and assistance in purchasing the car from Jim. It was by far the best car buying We bought a Highlander in late March and received excellent service and assistance in purchasing the car from Jim. It was by far the best car buying experience I have ever had. I felt we received a fair price on the purchase of the new vehicle as well as with our trade-in allowance without the sales pitch, stress and pressure of tough negotiations. I would definitely return and recommend others. More