
Lou Fusz Toyota
St Louis, MO
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i was told on the phone that if i came in for a test drive (which i had already planned to do) that i would be given a $15.00 gas card. jeff had none and has never sent one even though i have reminded drive (which i had already planned to do) that i would be given a $15.00 gas card. jeff had none and has never sent one even though i have reminded him. that was on june 18th. it is now aug 13th. when i was hesitant he said he had a car in the shop that would be ready soon that he thought that i might like. as the meeting progressed i fealt that it was because i showed much interest in the solara, he said that the car in the shop might have some sort of steering problem. sounded like i was being steered to the solara that i had come to see. More
Jeff and Scott were helpful in trying to locate a pre-owned car for our son. Although the car we test drove was not the best match for our family, they will continue to work to find the car that is pre-owned car for our son. Although the car we test drove was not the best match for our family, they will continue to work to find the car that is just right for us. More
Very dishonest with description of the vehicle. The salesman was being a complete smart alec. The car had scratches and cracks that were very visible that he said he had never seen even though it went salesman was being a complete smart alec. The car had scratches and cracks that were very visible that he said he had never seen even though it went through a 125 point inspection, had a video done on it and several pictures taken (all of which the scratches and crack was not included). More
excellent experience. i'm a repeat customer and will likely buy my next car from them also. i would recommend this dealership/sales representative to anyone. likely buy my next car from them also. i would recommend this dealership/sales representative to anyone. More
I really appreciated how everyone at the dealership was very helpful and polite. This was my first experience at a dealership where I felt that my needs were taken care of in a reasonable amount of time an very helpful and polite. This was my first experience at a dealership where I felt that my needs were taken care of in a reasonable amount of time and better yet I got the car I wanted to fit in my budget. As a woman I always dreaded going into to buy a car because I never knew who was looking to take advantage of me. James was very thorough in explaining each step of the process and making sure that all of my questions and concerns were answered truthfully. Thank you James and Lou Fusz for showing me that buying a car can be a great experience. More
We visited Lou Fusz Toyota to look at a used CR-V they had just gotten in. Joe showed it to us that evening before it had even been cleaned up. We told him we would be interested in looking at it after had just gotten in. Joe showed it to us that evening before it had even been cleaned up. We told him we would be interested in looking at it after it was cleaned up and if it passed inspection and he had it cleaned up the very next morning for us. He said he would call us when it was done but he did not, but to be fair he was very busy. We called him to check on it and he let us know it did pass and was ready to be test driven. We talked with Scott, their internet sales manager, as well and were able to negotiate a decent price on it. We ended up not getting it, however, because we found an unbeatable deal elsewhere, but I would still recommend this dealer and Joe and Scott because they were very helpful without much run-around or fuss. More
Kris was genuinely concerned that I understood that he was there to serve us and take care of us in a friendly, caring and knowledgable way. He made what may have been difficult for me an easier time and was there to serve us and take care of us in a friendly, caring and knowledgable way. He made what may have been difficult for me an easier time and helped me relax during the whole process. Kris exemplified the word 'service' and this dealership can be proud of him. More
I had an excellent experience. The sale was quick and painless. Everyone was very helpful and friendly.I will recommend the dealership and sales person to my friends. painless. Everyone was very helpful and friendly.I will recommend the dealership and sales person to my friends. More