Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lou Fusz Toyota
St Louis, MO
3,586 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 3,586 reviews
November 24, 2010
Overall it was a very smooth transaction. A very pleasant experience. The staff and management worked well together as a team. I would recommend this dealership to anyone. I was impressed with how curtious a experience. The staff and management worked well together as a team. I would recommend this dealership to anyone. I was impressed with how curtious and professional everyone was. I really enjoy my new car. More
by mariagriffard
Employees Worked With
Mark Kleve
November 24, 2010
I recently purchased a 2011 Sienna Limited AWD. I could not have had a better experience. They had exactly what I wanted on the lot, and even the right color! Louie was extremely friendly, respectful, and not have had a better experience. They had exactly what I wanted on the lot, and even the right color! Louie was extremely friendly, respectful, and just a true pleasure to talk with. Don was the same and very knowledgeable about the Sienna. They gave me a very fair price on my trade and did not try to denigrate its value. This was very important to me and I appreciated their integrity. They also were more than fair on the price for the new van. In less than 2 hours, I was driving off the lot with our new van!! Truly a pleasurable experience all the way around. Pretty unbelievable for a car buying experience. This is the second car we have purchased at Lou Fusz and we will definitely be back. More
by figgewein
Employees Worked With
Louie Trevino and Don Scheffler
November 23, 2010
David was Great to work with. I would recommend him to others and the dealership as well. I was annoyed with one part of the deal which did not involve David. I believe his name was Bob Cook who handl others and the dealership as well. I was annoyed with one part of the deal which did not involve David. I believe his name was Bob Cook who handled the finalization of the deal. He had David right in a $1698.00 5 year extended warranty on the contract without my knowledge. I did not want or need this because the car still had the remainder of the factory warranty and a 3 month warranty from Lou Fusz and it would not make the car a good deal to me. When I told him I didn't want this and why was it already on the contract, he said it was something they offered. I would say that's an acceptable answer, but only if I was asked first. I asked him three times why they would put it on the contract without asking me he replied every time, that it was something they offered. I was getting nowhere and wanted to make it a pleasurable experience so I did not push the issue. I would always want to know about anything I'm going to pay for before it would be automatically added. Wouldn't you???? I appreciate your listening to this matter. Thanks, Drew More
by Drew Boeker
Employees Worked With
David Timmerman
November 23, 2010
Linda was great from the moment we walked in, 30 minutes until closing and drenched from the downpour. She found out what we were interested in and even went outside with us in the not-so-pleasant weather t until closing and drenched from the downpour. She found out what we were interested in and even went outside with us in the not-so-pleasant weather to look at the car we ended up buying. The business manager stayed five hours later than he was scheduled to work to make sure all of our paperwork was done and that we could drive our car home the next day (since he was off the next day) when we came back with our insurance information. We started out at another dealership and felt very underappreciated. We went to Lou Fusz on a whim and decided that night as we drove home that we should've went there all along. More
by dhbolyard
Employees Worked With
Linda Taylor
November 23, 2010
I had gone on KellyBlueBook.com to obtain information about a new Avalon. KellyBlueBook in turn sends e-mails to area dealers to notify them of my interest. Nancy Schubert was the only person that foll about a new Avalon. KellyBlueBook in turn sends e-mails to area dealers to notify them of my interest. Nancy Schubert was the only person that followed up with me several times to see if she could be of assistance. I had visited a couple of dealerships in Illinois before I went to Lou Fusz, and none of them called me as promised. Nancy was wonderful to work with. She found the car I was looking for within hours of our visit. We were able to agree on a price, and I had my new Avalon the next day. All the people at Lou Fusz were friendly and courteous and seemed to really appreciate the business. Kudos to Nancy. She's a great sales person. More
by joycewelborn
Employees Worked With
Nancy Schubert
November 22, 2010
Great Service, answered all my questions on time, kept in touch all the time withou being annoying. The price of the car was good and they worked with me with my credit and my trade in in a professional man touch all the time withou being annoying. The price of the car was good and they worked with me with my credit and my trade in in a professional manner. I will highly recommend this place. More
by rvalemania
Employees Worked With
Linda Taylor
November 22, 2010
Quoted good price. Chip was very familiar with the vehicle and could answer all questions. New vehicle was delivered before time promised. There was absolutely no hassel in the delivery process. Ch vehicle and could answer all questions. New vehicle was delivered before time promised. There was absolutely no hassel in the delivery process. Chip followed up after the delivery to see if we had any questions or problems. I had two questions and he didn't have the answer right then but called me with the answers within 24 hours. More
by Purchasing1
Employees Worked With
Chip Braden
November 21, 2010
We really liked David. He was very friendly and helpful. Really, all the staff we came across was helpful. Even the guy named John that helped us with our extended warrenty. And, they are very close by so w Really, all the staff we came across was helpful. Even the guy named John that helped us with our extended warrenty. And, they are very close by so we can go there if we need help. Can't say enough good things about Lou Fusz. More
by Janet Whalen
Employees Worked With
David Timmerman
November 21, 2010
Hello, This is a follow-up and is not a retraction of Hello, This is a follow-up and is not a retraction of my experience with Linda, my sales person. I was rather dissapointed with the attitude and pr Hello, This is a follow-up and is not a retraction of my experience with Linda, my sales person. I was rather dissapointed with the attitude and professionalism of Mr.Cook. Once I arrived in financing, after being told one thing by the Sales Manager, it changed. Mr. Cook was very condecending when I mentioned the terms had changed in just a few minutes. We were also extremely dissapointed when we found out that our car was not paid off by Lou Fusz, 10 days later. This was due to the fact that Mr. Cook had not gotten all of the paperwork signed the night the car was purchased. We were called numerous times by the lien holder asking when the car would be paid off. Mr. Cook had mentioned at the time of sale that the former finance manager had been let go and he had to come over from new cars to help us. He had stated that the former finance manager was not good with customers. I felt that he should not have even brought this up during the transaction, very unproffesional in my opinion. So, besides my great experience with Linda, I have to say that the unproffesionalism of Mr. Cook changed my opinion and I might not return to Lou Fusz as long as Mr. Cook is handling the financing. He is rather arrogant! More
by sedwick64
Employees Worked With
John Cook
November 21, 2010
From the initial contact through happy Toyota ownership and successful service visits, this Toyota dealer has reversed my previous experience of dealerships. Nancy Schubert was an excellent salesperson, ne and successful service visits, this Toyota dealer has reversed my previous experience of dealerships. Nancy Schubert was an excellent salesperson, never putting pressure on the sale, rather working with me to apply my list of wishes with the best product that could be found on the lot. When she didn't have answers to information I requested, she expeditiously found the answers. She was a pleasure to deal with, and I still stop by to say "hi" to her when I bring in my car for service. I couldn't leave undone this opportunity to also put in a good word for Louie Trevino, who worked patiently with me to solve the problem of no record of payments completed for my trade-in Nissan. The Nissan dealer was of no help. The finance company was no longer in business, but Louie worked diligently to resolve the problem and prove that my trade-in car had been fully paid for. One more anecdote will further display my appreciation for this dealership. I paid for the car with a check. Mrs. Schubert drove me home to get the check since I didn't have the checkbook with me. She got the check and left the car with me. Sometime later that night I realized I had given her a check from the wrong account, one which had more limited funds, insufficient to pay for the car. When I called in embarrassment, I learned that they had already discovered there were insufficient funds in the account. They were very decent about it and suggested I could simply send them my check from the correct account. I was concerned about giving them another check and their possible anxiety about it, so I went to the correct bank, got a certified check and took it to Lou Fusz Toyota, and they were totally gracious about it. Service has also been exceptional. Any questions I had were answered, concerns looked into, and I still have not yet had to pay any money for service, although I just took the car in for the 45,000 mile service. WONDERFUL!!! I LOVE MY CAR, and this dealership has earned my forever gratitude and loyalty! More
by kmondale0412
Employees Worked With
Nancy Schubert, Louie Trevino & service department
