Lou Fusz Toyota

Great Service, answered all my questions on time, kept in touch all the time withou being annoying. The price of the car was good and they worked with me with my credit and my trade in in a professional man touch all the time withou being annoying. The price of the car was good and they worked with me with my credit and my trade in in a professional manner. I will highly recommend this place. More

great salesperson an service before the sale..appreciated the service an the car wash when the salesman david timmerman came to my house to show me the car. I had seen the car on the lou fusz website an did the service an the car wash when the salesman david timmerman came to my house to show me the car. I had seen the car on the lou fusz website an did a little comparing prices at other dealers ,an when we decided on a price I was happy an bought the car.. More

We really liked David. He was very friendly and helpful. Really, all the staff we came across was helpful. Even the guy named John that helped us with our extended warrenty. And, they are very close by so w Really, all the staff we came across was helpful. Even the guy named John that helped us with our extended warrenty. And, they are very close by so we can go there if we need help. Can't say enough good things about Lou Fusz. More

Hello, This is a follow-up and is not a retraction of Hello, This is a follow-up and is not a retraction of my experience with Linda, my sales person. I was rather dissapointed with the attitude and pr Hello, This is a follow-up and is not a retraction of my experience with Linda, my sales person. I was rather dissapointed with the attitude and professionalism of Mr.Cook. Once I arrived in financing, after being told one thing by the Sales Manager, it changed. Mr. Cook was very condecending when I mentioned the terms had changed in just a few minutes. We were also extremely dissapointed when we found out that our car was not paid off by Lou Fusz, 10 days later. This was due to the fact that Mr. Cook had not gotten all of the paperwork signed the night the car was purchased. We were called numerous times by the lien holder asking when the car would be paid off. Mr. Cook had mentioned at the time of sale that the former finance manager had been let go and he had to come over from new cars to help us. He had stated that the former finance manager was not good with customers. I felt that he should not have even brought this up during the transaction, very unproffesional in my opinion. So, besides my great experience with Linda, I have to say that the unproffesionalism of Mr. Cook changed my opinion and I might not return to Lou Fusz as long as Mr. Cook is handling the financing. He is rather arrogant! More

From the initial contact through happy Toyota ownership and successful service visits, this Toyota dealer has reversed my previous experience of dealerships. Nancy Schubert was an excellent salesperson, ne and successful service visits, this Toyota dealer has reversed my previous experience of dealerships. Nancy Schubert was an excellent salesperson, never putting pressure on the sale, rather working with me to apply my list of wishes with the best product that could be found on the lot. When she didn't have answers to information I requested, she expeditiously found the answers. She was a pleasure to deal with, and I still stop by to say "hi" to her when I bring in my car for service. I couldn't leave undone this opportunity to also put in a good word for Louie Trevino, who worked patiently with me to solve the problem of no record of payments completed for my trade-in Nissan. The Nissan dealer was of no help. The finance company was no longer in business, but Louie worked diligently to resolve the problem and prove that my trade-in car had been fully paid for. One more anecdote will further display my appreciation for this dealership. I paid for the car with a check. Mrs. Schubert drove me home to get the check since I didn't have the checkbook with me. She got the check and left the car with me. Sometime later that night I realized I had given her a check from the wrong account, one which had more limited funds, insufficient to pay for the car. When I called in embarrassment, I learned that they had already discovered there were insufficient funds in the account. They were very decent about it and suggested I could simply send them my check from the correct account. I was concerned about giving them another check and their possible anxiety about it, so I went to the correct bank, got a certified check and took it to Lou Fusz Toyota, and they were totally gracious about it. Service has also been exceptional. Any questions I had were answered, concerns looked into, and I still have not yet had to pay any money for service, although I just took the car in for the 45,000 mile service. WONDERFUL!!! I LOVE MY CAR, and this dealership has earned my forever gratitude and loyalty! More

This recommendation is based on my experience in dealing with Ms. Nancy Schubert who led me through the various steps in the process of purchasing a 2011 Toyota Avalon. I called Lou Fusz on a Monday morning with Ms. Nancy Schubert who led me through the various steps in the process of purchasing a 2011 Toyota Avalon. I called Lou Fusz on a Monday morning after finding an Avalon of their web site that contained all the options I was looking for. I was randomly connected to Ms. Schubert in new car sales. She agreed to research the car I was interested in and promised to call me back within an hour. She called me back promptly with information on the car and offered to make it available for a test drive that afternoon. The car was waiting when I arrived and I drove it for a while. Ms. Schubert was able to answer all my questions regarding the car's features during the drive. Upon returning to the showroom we discussed trade-ins and cost and I agreed to buy the car that afternoon. Due to Ms. Schubert's professional demeanor and consideration, my experience in purchasing the Avalon was quite pleasant. I consider Ms. Schubert to be a very competent salesperson. In my case, I found her to be very proactive and accommodating thus minimizing my time at the dealership waiting for things to happen. Things were done when she said that they would be done. From having the Avalon ready for me to test drive to having the Avalon prepped for me to drive home. Ms. Schubert made the process of buying this Avalon a very enjoyable experience. More