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Lou Fusz Toyota
St Louis, MO
3,586 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,586 reviews
August 24, 2010
Friendly, professional staff, that makes you feel like family. Sales staff very knowledgeable ( Jim Donahue). Everything was straight forward. Nothing was hidden, and no pressure to add on anything you family. Sales staff very knowledgeable ( Jim Donahue). Everything was straight forward. Nothing was hidden, and no pressure to add on anything you did not want. The dealership was very reasonable and fair with trade-ins. Service department is outstanding. Overall a really great experience. More
by cmmanley
Employees Worked With
Jim Donahue
August 24, 2010
I first researched on my computer what was available and general information on Toyoto cars.. From that information I made my contact by e mail and included my phone number as I live 70 miles from this dea general information on Toyoto cars.. From that information I made my contact by e mail and included my phone number as I live 70 miles from this dealer. Steve Bachesta contacted us by e mail and also by telephone. Upon further discussion with him about my choices, I found Lou Fusz was the dealer I wanted to continue with my search. Steve was very helpful with the information I needed to make my car choice. He was not pushy or persistant. I picked my car, did a test drive, and signed the papers. It was a pleasant experience. I would again go the internet route to purchase a car and return to this dealer. More
by jedgar
Employees Worked With
Steve Bachesta
August 24, 2010
Pleasant car buying experience. Very nice/knowledgable/helpful salesman. No high pressure, no funny "games" in the pricing of the car. Had the exact car (color and features) in stock tha nice/knowledgable/helpful salesman. No high pressure, no funny "games" in the pricing of the car. Had the exact car (color and features) in stock that we were looking for. I respect these folks and would recommend them. More
by rmreiner
Employees Worked With
Dave Bailey
August 24, 2010
I bought a Highlander and a Tacoma from Lou Fusz, and have had excellent experience both times. The sales staff is friendly and responsive. If you tell them you just want to look, you can look. If you have had excellent experience both times. The sales staff is friendly and responsive. If you tell them you just want to look, you can look. If you are ready to talk dollars, they'll show you the invoice to get you started. When I asked about dealer installed options, they added what I wanted for a fair price. My trade allowance was much greater than I expected this time. After the sale when you need maintenance, make an appointment or just drive in. The only pressure is what you put on yourself, but they go out of their way to make the purchasing experience pleasant. More
by voodoorhythm
Employees Worked With
Jim Donahue
August 23, 2010
I noted a radio ad and reviewed the offer on the dealer web page and then called a manager. I was assinged a sales person Jim Donohue. An offer was made then a counter and a deal happened all within a ve web page and then called a manager. I was assinged a sales person Jim Donohue. An offer was made then a counter and a deal happened all within a very short period of time. A few hours later my wife and I picked up our beatiful new Avalon. The process was simple and painless. You may want to give them a try. It took two phones calls and a short visit. Thank you Lou Fusz Toyota and Jim Donohue. More
by cstenger
Employees Worked With
James Donohue
August 21, 2010
Warren and Jim were great to work with during my lease experience. They were friendly, fair, honest, and thorough. I never thought leasing a car could be this simple and cost effective. Warren & Jim di experience. They were friendly, fair, honest, and thorough. I never thought leasing a car could be this simple and cost effective. Warren & Jim did a wonderful job explaining my options and working through the details with me. I highly recommend visiting with one of them! More
by ac123
Employees Worked With
Warren Becker & Jim Donohue
August 21, 2010
I have been servicing my car at this dealership for the past 12 years. My experience with the service department has been exemplary. I have interacted with every consultant over the years and I have not me past 12 years. My experience with the service department has been exemplary. I have interacted with every consultant over the years and I have not met one that was not knowledgeable and courteous. Their recommendations have been uniformly conservative regarding needed repairs. Without fail, my car was always ready within the estimated time frame. This review pertains to the car I purchased yesterday. It is the second Toyota I have purchased from Lou Fusz. My wife has purchased two Subarus from Lou Fusz and is equally content with their Subaru dealership. Nancy Schubert was the salesperson who stepped me through the most recent transaction. She is a very congenial and knowledgeable individual. The transaction was completed without any hint of pressure. All my questions were answered completely and without bias. She made the entire process pleasurable. I would not hesitate to recommend Nancy to any acquaintance looking to buy a Toyota. More
by skychief48
Employees Worked With
Nancy Schubert
August 21, 2010
We drove 89 miles to do busines with Lou Fusz because of a fellow employee recommendation. I had originally spoke with Mark Kleve, and he was very helpfull. However he was unable to be there when we origina a fellow employee recommendation. I had originally spoke with Mark Kleve, and he was very helpfull. However he was unable to be there when we originally went to look. He did however put us in contact with Terry Oliver. Terry is first class all the way. He truly made the experience enjoyable. Terry located the vehicle we wanted, and never once tried to talk me into things we didn't want. It took only three days for the truck to arrive, and we went and got it today. I can't say enough good about the job Terry did, and was thrilled to be able to meet Mark in Person. I would buy from either again, and will tell my friends. First call operation all the way. More
by goenfree
Employees Worked With
Terry Oliver, Mark Kleve
August 20, 2010
Jim Donohue showed us several cars, we selected what we wanted and after looking at our trad-in we arrived at a figure for the new car. No stress or hassles, what a difference from some of the dealers we h wanted and after looking at our trad-in we arrived at a figure for the new car. No stress or hassles, what a difference from some of the dealers we have visited! I would refer anyone to this dealership and Jim based on our experience!! One area that needs additional attention is the staffing of the finacial office. Steve knows his business and was quick but apparently he was the only individual taking care of all of the financing and it sure held the line up. Maybe we came in at the wrong time but the heat out front and the wait sure detracts from the experience. Great job Jim and Steve!!! More
by Tiggerlee
Employees Worked With
Jim Donohue
August 18, 2010
Everyone that we came in contact with was great and took care of us. They did great to accommodate us with our 2 children. We will definitely keep using this dealership. They also did a great job of get care of us. They did great to accommodate us with our 2 children. We will definitely keep using this dealership. They also did a great job of getting us out as quickly and efficiently as they could. More
by lancaster99
Employees Worked With
David Bailey
