Lou Fusz Toyota

This service dept is the norm for non-luxury type, i.e., they don't go the extra mile and have disgusting coffee in the waiting area. We own two Toyota and for basic service it's fine. There haven't been an they don't go the extra mile and have disgusting coffee in the waiting area. We own two Toyota and for basic service it's fine. There haven't been any isssues with my son's 4Runner. But, I took my 2010 Sequoia in for service , and because the XM radio screen wasn't right, and they just shrugged and said that's how it supposed to be. Another dealership in Washington, MO. got the part and fixed it. They were the dealership the car was purchased from and had a long-standing relationship with the leasing agent who purchased the car, so I guess they cared about keeping the customer. Unfortunately this dealership is far from our home and Fusz is very close. More

Our saleman Rob was very friendly and very informative and answer all our questions. He explained everything about the car inside and out. Mike was very goood about explaining the financing and the exten and answer all our questions. He explained everything about the car inside and out. Mike was very goood about explaining the financing and the extended warranties. As we were leaving everyone came out to shake our hands and congradulate us ou the purchase of our new car. We really felt good about that. Thank you, James and Janet Bolling More

My wife and I have been taking our two Toyota cars to Lou Fusz in Kirkwood, MO for almost ten years now. Our cars are well cared for by all of the staff, from counter guys to mechanics. Everyone is friendly Fusz in Kirkwood, MO for almost ten years now. Our cars are well cared for by all of the staff, from counter guys to mechanics. Everyone is friendly and helpful. Never had a problem. Would recommend them to anybody with a Toyota product. More

I can sum it up in one word,GREAT.They take care of us like important people and I like that.They shake hands,talk to us and make sure everything is correct before we leave.They offer us ,coffee,soda or w like important people and I like that.They shake hands,talk to us and make sure everything is correct before we leave.They offer us ,coffee,soda or water while we are waiting. More

I've bought two of my cars from you guys and have virtually always been treated fairly and been given good service. I deal with Scott when I come there to get my car's oil change. He has been so he virtually always been treated fairly and been given good service. I deal with Scott when I come there to get my car's oil change. He has been so helpful to me, letting me know that everything is in good shape for the winter trips I often take. My wait time is often not long which I appreciate. Another thing I like is that every time I get my oil changed, someone doesn't come out and say that something else needs to be done (like they do at those smaller places). You guys tell me straight up if I can make it as is or if there really is something to be taken care of. Example: I had bought new tires at one of the tire places and a few weeks later I came to you guys to have my oil changed. Scott told me that it wouldn't hurt to have my tires rotated or balanced or something like that. When I told him that I had just bought new tires several weeks earlier he said that it was probably something they should do for free since I had bought the tires recently. That saved me some money and I really appreciated him telling me that I could check back with the tire folks. Trust is something that takes awhile to build at a car dealer and with my dealings with you guys (most often Scott) I have that trust. Thanks! Lois Brady More

The service is prompt and friendly. The waiting areas are clean with adequate seating and wi fi is available. They let you know ahead of time how long the repair will take. I bought my car here too and was clean with adequate seating and wi fi is available. They let you know ahead of time how long the repair will take. I bought my car here too and was pleased with the way I was treated. I will continue to do business here. More

I loved working with Stacey and recommend any woman who is not confident making a new car purchase to go see her. I felt really comfortable there without high pressure sales tactics. I will certainly refer is not confident making a new car purchase to go see her. I felt really comfortable there without high pressure sales tactics. I will certainly refer my friends to this dealership. More

I found the vehicle I wanted on Autotrader, contacted the saleperson Chris Cunningham, and with a few phone calls we were able to arrive at an agreement on price/trade-in that we were both happy with. Negoti saleperson Chris Cunningham, and with a few phone calls we were able to arrive at an agreement on price/trade-in that we were both happy with. Negotiations were done. When we arrived from Evansville, IN (10AM, approx 3hr drive) ready to purchase, after a quick drive and "once over", through no apparent fault of Chris, we found the purchase procedure very time consuming. I understand there are legal obligations and everyone was interested in being sure we fully understood what "the deal" was. Despite needing no time for negotiations, we weren't able to leave until 12:30PM. I think an operation as big as Fusz should have this part of the purchase experience much more streamlined. Joe Winterman More

I and my wife want to thank everyone at Lou Fusz Toyota for being so friendly. I really want to thank Linda Taylor for all she did for us. Linda is very friendly and is a credit to your sales force. Linda for being so friendly. I really want to thank Linda Taylor for all she did for us. Linda is very friendly and is a credit to your sales force. Linda was very patient while I and my wife decided between the RAV4 and the Prius. Again Thanks Linda for all you have done. Jeff and Deb McLain More

We had an outstanding experience from our contact with the salesman, Jim Donohue, to the service department, Larry Zeid, and the follow up by Philip Fusz. Each one did an excellent job in keeping us infor the salesman, Jim Donohue, to the service department, Larry Zeid, and the follow up by Philip Fusz. Each one did an excellent job in keeping us informed in the progress of securing this vehicle, especially Larry, who's service department brought the vehicle up to certificed standards. There were delays because of the extreme cold weather. Larry notified us and kept us informed every step of the way. Our salesman was direct and forth coming with us concerning the price. We believe we were given the best price possible. The level of skill in the service department will keep me returning for future service. We received a kind email from Philip Fusz as a follow up which we greatly appreciated. It matters when the boss takes the time to reach out to customers. More