Lou Sobh Honda

BUYER'S BEWARE, NOT AN HONEST DEALERSHIP Typical used car experience with all the extras. Price agreed upon before entering the finance dept. $4,000 increase in the price of the truck when Typical used car experience with all the extras. Price agreed upon before entering the finance dept. $4,000 increase in the price of the truck when we went to sign the papers. Had a very difficult time to get the amount financed from the (professional). He stated that, "it's all about the monthly payment and don't worry about the bottom line". Didn't fly with me and that's how we discovered the $4,000 difference. Finally had that matter settled, took delivery of the truck just to find out one of the key features and selling points of the truck was not included, even though we paid extra for it. We asked to have the navigation installed and "Best Buy" is what the answer ended up being for a GPS unit. After careful consideration between my wife and myself, we thought it unfair that we paid an extra amount for a fully loaded truck and receive less than that. When the manager, "Ted" was questioned, he answer was to bring back (his truck) as he already ripped up all the paperwork and there was no way he was going to make things right. He said the "typo" was not his problem. Very, rude, borderline aggressive bully same as the finance department. I had heard very good things about Lou Sobh dealerships from others, but this was one of the worst used car (scenarios) I've seen in quite a while. I would never recommend this dealership and if you do decide to go, please make sure the final price is agreed upon and signed before you go into finance and make sure your getting everything promised. If you have issues, hold on, it's going to hurt and your going to get a taste of the nasty side of Ted. After all of this, they had me change this feedback before they would fix a few things. Work and GPS unit half (donkeyed) no tank of gas as promised, didn't even clean the truck after working on it, only a very poor attitude as I was picking up my keys..............................What a horrible run of the mill dealership. Keep in mind when you read the feedbacks, most of the negative ones have been removed. More

Left Upset I just moved to the northern suburbs from out of the area, new job and the car I have been driving was on its last legs. So like all the commercials I I just moved to the northern suburbs from out of the area, new job and the car I have been driving was on its last legs. So like all the commercials I logged on and was contacted by a million sales people from all over Georgia. I had never spoken to any of them. So I am looking at a few cars at Lou Sobh Honda and I am berated and accused of not asking for him. I am a normal white female that pays her taxes goes to church and buys things. I am not going to be talked to like that for one minute, sure I left but the arrogance. I would not recommend any dealings with these people. I do not owe you anything I never talked to you I have no idea who you are until you came running me down while I was waiting to take a test drive. I was sure of two things I was buying a car and it was not from him or that dealership. The sales person who was helping me was wasand I am sorry he has to work with that person. More

2014 Honda Odyssey Purchase Just purchased a 2014 Honda Odyssey from Lou Sobh Honda in Cumming GA. I highly recommend the dealership and my salesman Daniel Gonzalez... Great pr Just purchased a 2014 Honda Odyssey from Lou Sobh Honda in Cumming GA. I highly recommend the dealership and my salesman Daniel Gonzalez... Great price and service! More

Well...Lou Sobh Honda on Cumming,GA.They are great.When I visited them just for shopping I had few issues and I never thought a sale can be finalized and I will be driving back home with a great honda odysse visited them just for shopping I had few issues and I never thought a sale can be finalized and I will be driving back home with a great honda odyssey within couple of hours.They made my case look so simple.By the time I could finish my coffee I was approved and got the car ready for me.I really recommend them. There is a guy named Nick Scofield, who handled my case,a person with great attitude and energy.Talk to him if you seriously looking to buy a car and of course take my name,Roy. More

THIS WAS MY SECOND PURCHASE WITH LOU SOBH. I WAS NEEDING TO TRADE IN TWO VEHICLES FOR ONE AND THEY WORKED WITH ME ALL DAY. I WAS ABLE TO DRIVE OUT IN A BEAUTIFUL NEW/USED CAR WITH THE PAYMENT THAT I WANTED. TO TRADE IN TWO VEHICLES FOR ONE AND THEY WORKED WITH ME ALL DAY. I WAS ABLE TO DRIVE OUT IN A BEAUTIFUL NEW/USED CAR WITH THE PAYMENT THAT I WANTED. GREAT EXPERIENCE AND HAVE RECOMMENDED THE DEALERSHIP TO FAMILY AND FRIENDS. BEAUTIFUL NEW SHOWROOM AND ALL ASSOCIATES WERE VERY FRIENDLY. THEY HAVE EARNED MY REPEAT BUSINESS . THANK YOU FOR YOUR TIME. DIANA VON SEEGER TUCCIS UNIQUE FURNITURE More

We found the dealershihp to be very professional and customer centered. Our sales rep, Nick Scofield, listened to our goals and desires in the search for the right car for us. He helped us find a car customer centered. Our sales rep, Nick Scofield, listened to our goals and desires in the search for the right car for us. He helped us find a car that would meet our transportation needs, but also an afforded choice. David Smith assisted in the details related to the financing and helped to make the transaction possible. They helped to make what could be a very stress filled event smooth, and enabled us to make what we believe to be the best choice for us. Would recommend this team if you are in the market. More

Good experience I usually dread the car buying experience. It definitely doesn't rank as one of my most desired activities. That being said, I was definitely pleased I usually dread the car buying experience. It definitely doesn't rank as one of my most desired activities. That being said, I was definitely pleased with the service and attention I got from Nick Scofield and the Lou Sobh dealership. I would definitely recommend them to anyone and consider them for future business. More

This dealership is not only beautiful, but the entire staff was so nice and easy to work with. Everyone from start to finish was great- Top notch service, and hands down THE BEST car buying experience we staff was so nice and easy to work with. Everyone from start to finish was great- Top notch service, and hands down THE BEST car buying experience we have ever had!!! If you are in the market to buy a car, new or used, go see Nick Scofield at Lou Sobh Honda - I promise you he won't disappoint. We have found our dealership and will use them for all our future car purchase needs. More

We went to Lou Sobh Honda with an amount we wanted to spend and monthly payment in mind for a Van for our daughter and walked away very close to our numbers. I have always hated car shopping due to pushy spend and monthly payment in mind for a Van for our daughter and walked away very close to our numbers. I have always hated car shopping due to pushy sales tactics and financial staff. The staff at Lou Sobh was very friendly and not pushy at all. Our daughter loves her new Honda Van and we now have a new dealership that we will do future business with. More

Nick Scofield in sales did a decent job in helping me get the car I needed and at a great price. He was quick, to the point and helpful. I would recommend him to others in search of a car. From the moment th the car I needed and at a great price. He was quick, to the point and helpful. I would recommend him to others in search of a car. From the moment that stage of the buying process ended it seemed to go all downhill from there. Adam Emanuele did not explain the financing nor the Honda Care/MasterTech maintenance package properly or even close to accurately. Tom, the Director of Finance, as well as Adam seem to be ill-informed or possibly just ignorant about the details of Honda financing and all that it includes. Neither finance employee will return voicemails, emails or messages left for them; in fact Tom will hang up on you in the middle of a conversation because he can't answer a question and never return your call again. I find their lack of customer service to be abominable. Lou Sobh has a brand new dealership so the facilities are spectacular and the majority of the employees are kind and accommodating however, the overall experience should have been much shorter and more simple than what it has been. If you can find any dealership with the car you're looking for at a comparable price to what this one has to offer I would pay a bit extra to save yourself the stress and delays in purchasing and owning a new car. More