Lou Sobh Honda

Did not have an appointment and my Service Rep., Cheron was professional, pleasant and quick to wait on me. Even though she was extremely busy, she was patient and made sure we reviewed my work request thoroughly. She updated me on status several times. Fantastic job!

I talked with HondaUSA without feeling heard and got the feeling they could care less about the car problem of unexplained acceleration. If I get killed or kill someone they will be to blame and it will cost them a lot more than correcting this problem.Also Honda USA speaks with two tongues! One day i,m told that the supervisors remarks differ from my being told nothing was wrong ;to the next call that they found nothing. i am afraid to drive my car! It I have owned Honda cars for over 20 yrs..I feel the company should be more pro active! I bought the car in good faith but I question the good faith of the company.It is a shame to fear to drive a car with less than 8,000 miles isn't it?

I went in to get my airbag replaced due to a recall, and asked for a full inspection as well. Tala came back with a short list of issues, most of which I was already aware of, and let me figure out which I wanted to address that day--he did not pressure me but left all up to my discretion. I chose a few to get done and they were completed quickly at a reasonable and fair price. I trust Tala at Lou Sobh because he goes the extra mile for the customer and exhibits empathy and engagement. I even watched him handle an irate customer and he did it with grace and professionalism, de-escalating the issue and making that customer feel that someone cared. He's great! I haven't had experience with any of the other service folks in my 5 years with this vehicle, because I always ask for Tala.

Fast Courteous Service Always greeted with a smile Service done within a reasonable time frame Heather Cullen is a very good employee always treats me fair

I went in when my oil light on and got it all taken care of. Shannon was so nice and very helpful with me and discussing my next tire rotation and when I will need new tires. Best customer service yet! Very fast and very good.

224, 000 miles and still going strong. Good products. Good service. The service team at Lou Sobh goes out of their way to accommodate my schedule.

Had to bring our car in to have some things looked at and jimmy was friendly , courteous and all around very helpful. Thank you Mike

Getting regular maintenance service has never been so fast and easy. As soon as I pull in the garage, the system recognizes me/my car and assigns a service rep. Heather, who has been my service rep the past couple of visits, comes over to greet me, sign me in and take my car. I don't mind waiting in their customer waiting area. There are many different places to sit, some tables and cubicles where I can get work done. There's Wi-Fi, coffee, popcorn and plenty of bottled water. While I am waiting, Heather checks in to let me know how much longer my service will take to complete. It's rarely been longer than an hour. Always a great experience!

We went in to "look", but left convinced the time was right to purchase a new CRV....due to the excellent explsnstokns and service from your employees.

Shannon was awesome. He got the work done even sooner than he projected! I had forgotten my coupons, and he gave me the discounts anyway. It was a pleasant experience!