Lou Sobh Kia of Newnan

Arianna is nice and caring but the management specially the finance manager lied to me so now I'm taking the car back and get my money and my car back my Nissan the finance manager lied to me so now I'm taking the car back and get my money and my car back my Nissan More

Miles was very proactive,always a step ahead keeping me informed and constantly updating the info.Thanks for all your help,Valdez. informed and constantly updating the info.Thanks for all your help,Valdez. More

Professional, courteous and knowledgeable. I had a great experience at Lou Sobh Kia in Newnan, Georgia. I had a great experience at Lou Sobh Kia in Newnan, Georgia. More

Fruitful Although I spent more time than I wanted, Sean was excellent and very helpful! was excellent and very helpful! More

Always a positive experience when we visit Lou Sobh of Newnan. Service side is quick and keeps me informed of what’s happing with the care. Great service, guys, keep it up! Newnan. Service side is quick and keeps me informed of what’s happing with the care. Great service, guys, keep it up! More

Excellent service , friendly and helpful staff. Very smooth process start to finish and left same day with the car we wanted. Very smooth process start to finish and left same day with the car we wanted. More

They didn't wash my car like they said they did, so I'm not convinced they did any of the other work, either. Then the lady tells me the tech said there is an oil leak, but they'd need my car for 5-7 busin not convinced they did any of the other work, either. Then the lady tells me the tech said there is an oil leak, but they'd need my car for 5-7 business days to diagnose it, and $195 for the inconvenience of giving them my car for a week with no rental and telling me what they already told me that there is an oil leak. It just felt like a money grab since there is no oil leaking under the car or under the hood. And based off all of my other experiences at this Lou Sobh, I will never be back and I will never own another Kia. More

Appreciate the attention Very Friendly and easy to schedule with Will let my friends know schedule with Will let my friends know More

They were very polite, but I have to say my vehicle wasn't actually fixed. I had to take it to another mechanic who identified the problem in just 15 minutes; meanwhile, Kia took three weeks without pr wasn't actually fixed. I had to take it to another mechanic who identified the problem in just 15 minutes; meanwhile, Kia took three weeks without providing a diagnosis. That was incredibly frustrating. Their excuse was that they had a huge workload, but honestly, there were no other vehicles in for service—just one on the lift. In any case, taking 7 to 10 days to provide a diagnosis is unacceptable; it’s ridiculous. Their service performance is very poor. They need better communication and follow-up with the vehicle owner—they were completely MIA. If I didn't call, no one would call me. Unbelievably, I tried calling but no one answered, and they never returned the messages I left. The most ridiculous part was that I was actually on the road nearby and stopped by the service department, yet no one was picking up the phone. That just made me even angrier. Their customer service leaves a lot to be desired. More

I had KIA decals applied to my telluride the area where decals were applied were not cleared. The front decal has been applied twice and is still pulling away from the front grille. I sent 3 photos to Tame decals were applied were not cleared. The front decal has been applied twice and is still pulling away from the front grille. I sent 3 photos to Tameka's email on her business card, I am currently waiting to hear back from her. I'll attach them here as well. More