Lou Sobh Kia - Service Center

Jeff was awesome! !! It took longer than expected to fix my car, but I was given a loaner car which I actually didn’t want to return! Overall great experience. !! It took longer than expected to fix my car, but I was given a loaner car which I actually didn’t want to return! Overall great experience. More

Good dealership but I’m still very disappointed that I was charged 5k above MSRP for my K5. Totally took the ‘deal’ out of dealership. was charged 5k above MSRP for my K5. Totally took the ‘deal’ out of dealership. More

Lou Sobh has a wonderful waiting room & customer service is outstanding. I will be back. is outstanding. I will be back. More

I purchased a new 2025 Kia carnival from Carriage Kia of Woodstock on July 10, 2024. I encountered that the Vehicle was not starting on July 23 and requested roadside assistance to jump. They could not kee Woodstock on July 10, 2024. I encountered that the Vehicle was not starting on July 23 and requested roadside assistance to jump. They could not keep the vehicle on after jumping, so they had to tow it to Lou Sobh Kia. The vehicle was driven 495 miles at this time. After 2 days Lou Sobh's service manager got back with an estimate of $8028.46 They said someone reverse-jumped the vehicle and burnt the alternator, Wiring harness and ECU. They kept the vehicle with them for more than 18 days and said that I needed to pay the above price to get the vehicle fixed. Eventually, I contacted Carriage Kia and they towed the vehicle back to Woodstock and they fixed it within 6 days without any charge to me. They only had to replace the fuse to fix the vehicle. I was extremely stressed at that time as I was left without my primary vehicle and had to uber, rent a car or Taxi around for day-to-day things. They were essentially trying to charge me more than $8000 for fixing something that was not broken. BE AWARE OF SUCH More

Jeremy is always so attentive and patient. He not only did my recall inspection but he answered a question about a function of the car that I was not clear on. He actually guided me through He not only did my recall inspection but he answered a question about a function of the car that I was not clear on. He actually guided me through the process! He’s the best!! More

Went to drop of my car for an appointment and because I didn’t know the name of my warranty that I have (due to the lack of sleep and work a 11hrs xxxx and not getting off till 1am) the employee may was ru didn’t know the name of my warranty that I have (due to the lack of sleep and work a 11hrs xxxx and not getting off till 1am) the employee may was rude and rolled his eyes at me. Once I went and figured it out and came back to tell him he just huffs and puffs and throws his hands out in irritating formation. I’m sorry but if you can’t deal with people then don’t work with people and this is not the first time he has been rude. He has been rude to my mother when she has dropped of my car for me (due to me being a single mom and having a full time job makes it harder.) this is unacceptable. More

Professional pleasant good communication Take off 15 word min requirement. It’s annoying. I will complete survey for the benefit of the service beep but next time won’t. word min requirement. It’s annoying. I will complete survey for the benefit of the service beep but next time won’t. More

I had a manufacturer recall issue with my Niro EV and received friendly service that fixed the problem to my full satisfaction. received friendly service that fixed the problem to my full satisfaction. More

I dropped off my car for Security recall and the experience was smooth. They completed the service quickly and i am out of the door quickly. experience was smooth. They completed the service quickly and i am out of the door quickly. More