Lou Sobh Volkswagen of Athens

Dealership was comfortable while waiting for my vehicle to be serviced. They even offer a shuttle service if needed. Great customer focused location. to be serviced. They even offer a shuttle service if needed. Great customer focused location. More

I wa very pleased with the service I received from this dealership. I usually doesn’t buy my cars from dealerships in Athens, but Raheem was a great salesmen, he wasn’t pushy and when I became the owner of dealership. I usually doesn’t buy my cars from dealerships in Athens, but Raheem was a great salesmen, he wasn’t pushy and when I became the owner of the R line he showed me all the different things on it. Thank you More

Austin helped me get the car I wanted plus helped me out with a good deal and very good communication and good communication with co workers as well with a good deal and very good communication and good communication with co workers as well More

We made an appointment for 8:45am. We got there at 8:20am. We did not leave until close to 11:30am. 3 hours for an oil change that we made an appointment for. It looks like they didn’t We got there at 8:20am. We did not leave until close to 11:30am. 3 hours for an oil change that we made an appointment for. It looks like they didn’t even start on the car until we had been there for an hour. They told us it would take an hour or maybe a little over an hour. We were not expecting 3 hours. Will probably go to a different dealership next time. More

Technician misdiagnosed warranty issue and just cleared codes. 2 days later light came back on, but i wasn’t able to drop off car again as its my daily driver. About 3 weeks later I dropped off car again a codes. 2 days later light came back on, but i wasn’t able to drop off car again as its my daily driver. About 3 weeks later I dropped off car again and yes it was a malfunctioning component but I was now 600* miles over warranty and they would not fix. Quoted me over $5000 for a repair which was my 5th visit for and a VW known issue. More

The purchase experience was good. Staff was accommodating and didn't pressure us. Overall good experience. Staff was accommodating and didn't pressure us. Overall good experience. More

I have had nothing less than professional courteous help since becoming a new customer and will absolutely return to this dealer for my future automotive needs. since becoming a new customer and will absolutely return to this dealer for my future automotive needs. More

I was able to come in and have a warranty part replaced. I left my vehicle the night before and that way it would be there first thing. Plus I was getting ready to leave town and drive a lot and the service I left my vehicle the night before and that way it would be there first thing. Plus I was getting ready to leave town and drive a lot and the service team wanted to make sure my car was ready/safe. The part was available so they were able to do the service before I left town. I was called when my car was finished. Both service people were very knowledgeable and courteous. I had a great experience when I bought the car last July and then this was part of my 10k service and follow up. Very pleased More

Good Good. They tried to help with my issue even though it was not resolved. They tried to help with my issue even though it was not resolved. More

Unfortunately I didn't have an appointment, but was having issues and they were able to work me in with an anticipated wait time of 4 hours. I was there less than 2 hours! Tina was excellent and able t having issues and they were able to work me in with an anticipated wait time of 4 hours. I was there less than 2 hours! Tina was excellent and able to get my vehicle looked at immediately. The technician who I don't know his name, was able to diagnose an issue with the fuel pump. Even though the part was not availablebthe same day, I was able to get a loaner vehicle. By Tina providing that loaner, it saved the day!! My son's prom was later that evening, so I was able to take care of last minute preparation and make his night memorable! Thanks so much for your prompt assistance and I look forward to getting my vehicle back on Tuesday. I will definitely be coming back to this dealership! More