Louisburg Ford - Service Center

Poor customer service in their service department. Brian, the service manager, is very unprofessional. After explaining my frustration with my car being in their service department for the same issues Brian, the service manager, is very unprofessional. After explaining my frustration with my car being in their service department for the same issues, Brian proceeds to call me and was very aggressive and rude like it was my fault that I was frustrated with my service experience. He is not doing his job effectively and needs to be replaced! I filed a complaint with Ford Motor Company they were so bad! More

Failure to inform owner I purchased my 2010 f150 at louisburg Ford because I live in Louisburg, I wanted to have a service relationship for my vehicle. I could of saved $1500 I purchased my 2010 f150 at louisburg Ford because I live in Louisburg, I wanted to have a service relationship for my vehicle. I could of saved $1500.00 and had more options if I had gone to a dealer in Leavenworth fact. I chose Louisburg Forad as I mentioned for the service relationship that they failed me on. For 8 years they had the knowledge and opportunity to inform me to NOT USE THE REAR DEFROST in doing so could possibly bust out my rear drives side glass. Google it it's a thing. Well shame on you for your failure in informing your service customers. People for now on go for the deal NOT the service relationship.. More

New Battery Always friendly, accommodating, and courteous. Service area is easy to access, check in is done quickly, and service needs met. Comfortable waiting ar Always friendly, accommodating, and courteous. Service area is easy to access, check in is done quickly, and service needs met. Comfortable waiting area with TV, etc. More

Always friendly I have yet to experience a bad visit and don’t expect to. I’ve always been treat with respect and professionalism at Louisburg Ford I have yet to experience a bad visit and don’t expect to. I’ve always been treat with respect and professionalism at Louisburg Ford More

Excellent Service Jesse Elkins Service Writter received our E250 van for a window regulator replacement. As typical of this service department they diagnosed, received Jesse Elkins Service Writter received our E250 van for a window regulator replacement. As typical of this service department they diagnosed, received then installed the regulator without prior appointment. Nice to have the window up with the winter weather! Thanks! More

Excellent Customer Service We keep coming to you because of the great customer service we receive from Jesse. We get our car serviced quick and the price is just right. We keep coming to you because of the great customer service we receive from Jesse. We get our car serviced quick and the price is just right. More

Service department Jesse and Corey have always given Rosehill and Miami property EXCELLENT service. They are always very thorough with our vehicles and they help us keep Jesse and Corey have always given Rosehill and Miami property EXCELLENT service. They are always very thorough with our vehicles and they help us keep in budget. More

oil change service As always they went above and beyond my expectations. Even in the snow storm Saturday they were able to get my vehicle in and out quickly. As always they went above and beyond my expectations. Even in the snow storm Saturday they were able to get my vehicle in and out quickly. More

Brandon was awesome as always Brandon always take such great care of me & my vehicle, great service! He explains everything to me and answers all of my questions. Very easy to work Brandon always take such great care of me & my vehicle, great service! He explains everything to me and answers all of my questions. Very easy to work with! More

Exceptional! Exceptional service, quality work, and attention to detail by Brandon and the Service Team! Even when I needed "more" than just the oil/filter change Exceptional service, quality work, and attention to detail by Brandon and the Service Team! Even when I needed "more" than just the oil/filter change, Brandon explained what and why and had the additional work complete as expected. Thanks! More