Louisville INFINITI

The best buying car process i ever experienced. After a nightmare at CARMAX, i found the best dealership in Kentucky: SAM SWOPE INFINITI. It was easy, quick and i drove my BMW home. Andy set the tone and e nightmare at CARMAX, i found the best dealership in Kentucky: SAM SWOPE INFINITI. It was easy, quick and i drove my BMW home. Andy set the tone and everything else was smooth. This is how car buying should be !!! More

This review is in regards to a recent experience with the service department at Sam Swope Infiniti. I took the car while in town because I wasn't getting answers regarding a noise when I was making right tur service department at Sam Swope Infiniti. I took the car while in town because I wasn't getting answers regarding a noise when I was making right turns. Upon arrival I was helped by Jessica. She seemed to be unfriendly and like she was doing me a favor talking to me. I made mention of the noise I was getting with right turns and asked if she had heard of the complaint. My DC area dealer had many cases of the same thing and multiple cars in at the same time. There was recent mention of a fix and I wanted to see if the dealership could help me. They put it up on the rack and informed me that it would require a $400 brake job. The brakes were replaced when I purchased the car used but not with Infiniti pads. The brakes were fine but I was told the rubbing was coming from there. I doubt they even drove the car to duplicate the sound and insisted it was this that was wrong. Even if they were right the attitude and service level I received would make a Hyundai owner mad. My car is under factory warranty and I have a factory extended warranty as well. I was charged just over $36 for them to tell me it was something without properly listening to my complaint or reviewing the full case. When I was in an area away from an Infiniti dealer I would take the car to a Nissan dealership. I would avoid these guys at all costs. More

Overall, I was very disappointed in my recent dealings with Sam Swope Infiniti Sales-Louisville Group. The G-35 test drive of the new vehicle went very well & the salesman appeared to be knowledgable & co with Sam Swope Infiniti Sales-Louisville Group. The G-35 test drive of the new vehicle went very well & the salesman appeared to be knowledgable & confident about his product. However, when it came to pricing, the salesman took 35 minutes to communicate the EPP quote back to me. Note, prior to this he was told this transaction would be a cash deal and via their Nissan Employee Participation Program. FYI, early in the negotiations our sales person acted very unprofessional toward another sales person right in front of this customer. This was a definite TURN OFF and should have been an early alert but unfortunately, I gave him benefit of the doubt. Toward the end, he finally took my BMW potential trade in to their "independent appraiser's" and their offer was actually 2 1/2 times less than what I received at where I ending up purchashing a new car. Yes, I want to reiterate an insulting 2.5 TIMES LESS than what his competition offered. Overall, I was disappointed with this dealership and I have shared my experience with my family and friends. Needless to say, they all thanked me because they do not want the same arrogant and rude experience . Their dealership motto is "At Sam Swope's You Never Walk Away." Trust me folks, do yourself a favor and don't walk but RUN FAST TO THE PARKING LOT AND VISIT THIER Kentucky / Indiana / Tennessee competition. I did and was REWARDED with a fair deal and a quality new automobile. More