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Louisville INFINITI - Service Center

Louisville, KY

4.9
36 Lifetime Reviews Review Dealership

36 Reviews of Louisville INFINITI - Service Center

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January 22, 2021

"Always outstanding support and communication. The team in..."

- Jbreen

Always outstanding support and communication. The team in Louisville always takes great care of me whether its routine service or an emergency like when I had a deflating tire my last visit

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Recommend Dealer
Yes
Employees Worked With
January 21, 2021

"The service is always great. They treat me like family..."

- Baerkat82

The service is always great. They treat me like family and always take care of my vehicles. I don’t go anywhere else for service.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Anna
January 11, 2021

"Always treated fairly, quickly and competently. Thanks...."

- djewell

Always treated fairly, quickly and competently. Thanks. Always get same great service. User vehicle always provided clean and ready to drive away in. A one.

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Recommend Dealer
Yes
Employees Worked With
Anna Graf
January 04, 2021

"Anna was great to work with. Fast and friendly service...."

- TechJunkie

Anna was great to work with. Fast and friendly service. They got my battery cable issue fixed in a matter of minutes. I like that they vacuum and wash your car off when servicing, it's a nice touch. They communicate by text and email at times which is a huge benefit in my opinion.

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Recommend Dealer
Yes
Employees Worked With
Anna Graff
January 03, 2021

"All good.Very prompt No problem Service lounge clean..."

- Terrylcarby

All good. Very prompt No problem Service lounge clean WiFi easy to access Coffee machine easy to operate Refrigerator well stocked with water and soft drinks

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Miquel
December 16, 2020

"Kept me posted. They got me a loaner immediately. Great..."

- Wendy

Kept me posted. They got me a loaner immediately. Great experience. I think some charges are higher than they would be at a normal mechanic though.

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Recommend Dealer
Yes
Employees Worked With
Dec 24, 2020 -

Louisville INFINITI responded

Wendy, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Louisville Infiniti!

December 09, 2020

"I took our 2018 QX80 in for a routine oil change and the..."

- tony beard

I took our 2018 QX80 in for a routine oil change and the service writer, Anna Graff, noticed it was riding a bit low in the rear and the air compressor was louder than it should have been. I didn’t notice it, but she was right. Turned out to be a bad compressor valve and it was still covered by the bumper-to-bumper warranty. They fixed it while I waited, changed the oil, rotated the tires, did an inspection and washed it too. $143.18 total. Great service as always.

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Recommend Dealer
Yes
Employees Worked With
Anna Graff
September 30, 2020

"I love Matt! He’s honest and I can always speak with him..."

- Happy car owner

I love Matt! He’s honest and I can always speak with him freely about my car needs. I go wherever he goes so please keep him!!

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Recommend Dealer
Yes
Employees Worked With
September 10, 2020

"My first visit to the service dept and Anna made me feel..."

- AnissaMag

My first visit to the service dept and Anna made me feel like she had known me forever. The lounge was set up for social distancing and the coffee bar/snack area was fully stocked, neat and clean. Anna made me aware of a recall on my vehicle and everything was taken care of (2 recalls) within the time frame I was given upon arrival. Checking out was seamless and I drove home in my freshly washed car. Great experience. Well done Anna Graff!

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Recommend Dealer
Yes
Employees Worked With
Anna Graff
June 15, 2020

"Great dealership!! Great service department. I have been..."

- Alicat8933

Great dealership!! Great service department. I have been highly satisfied with my vehicle and all service visits. Would recommend to anyone looking for a new or used vehicle.

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Recommend Dealer
Yes
Employees Worked With
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