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Love Buick GMC

2.2

4 Lifetime Reviews

736 Saturn Parkway, Columbia, South Carolina 29212 Directions
Call (803) 732-6500

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4 Reviews of Love Buick GMC

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September 27, 2019

"Be cautious!"

- BobAz

It has long been rumored to be cautious when taking you vehicle for repairs to a new car dealership when it is out of warranty. I have personally experienced these kinds of incidents here in the Columbia area before. The latest being yesterday 9/26/19 at Love Buick/GMC. My wife owns a 2013 Back Enclave which she purchased used from the dealership about 4 years ago. Last week a mechanical problem developed with the lift gate. The hatch would electrically rise to the open position but, once fully extended you could hear and see the lifting rod jump and then the hatch would automatically close. I have some auto mechanical abilities through experience working on muscle cars in the 60s to the present time. However I did not want to fool with this issue due to an air bag in the general facility and felt confident about this dealership. Car was looked at and diagnosed to have a bad actuator. Total cost for repair was $880.90, $585 for the part alone. I inquired if there was away to by pass the actuator and just set up to manually open and close the hatcht? I was advised that there was no replacement part available to make that change. I decided that I did not want to have the repair done and paid the $89.95 diagnostic fee. Later I went online and found that I could purchase ACDelco actuator part#23245268 for $190.16 from Amazon, which I did. Having no experience with attempting this repair I managed to remove the actuator in about 45 mins. I visually examined the unit but, was unable to see any damage to it. Dump founded at this I stood there thinking about this problem when I noticed the two lift struts on either side of the hatch. Left one was good, right one had 0 resistance. Purchased 2 new struts from Advanced Auto for $69.80 with Limited Lifetime warranty. Installed the new struts, replaced the original actuator and all is good. This review is not intended to question their prices for making repairs. It is about leaving it up to you the reader to form an opinion about what occurred. One thing I would suggest. If you are having unknown issues with you car which was discovered by a repair facility, if possible, always ask for the replaced part if you are in doubt.

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Recommend Dealer
No
Employees Worked With
Zachary Yarborugh
July 16, 2016

"James Cristos, wonderful to deal with"

- Terry Graber

I live a 3 hour drive away from the dealer...I have a physical problem that makes a drive like that almost impossible. James Cristos was willing to drive the car I wanted TO ME! I had been looking for a vehicle that was comfortable for me to ride in for 3 months, visiting many dealers and trying countless number of makes and models. Although I found something before he could help me, I would highly recommend him. He was always available to answer questions and very patient.

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Recommend Dealer
Yes
Employees Worked With
James Cristos
March 25, 2012

"I responded to an ad posted on line about a 2007 Dodge..."

- jsriddle1

I responded to an ad posted on line about a 2007 Dodge Ram 1500 Truck. The truck looked and sounded too good to be true. Dave Dyer called me back and assured me the truck was in perfect condition. Since I live in Augusta, Ga, we communicated for about 10-12 days about the purchase of the truck. I missed several appointments go meet him but Dave never gave up on me. I was trading in a truck and was concerned about the amount that they would give me as a trade in. Dave assured me that they would give me a fair amount for my trade. Finally the time came when my wife and I could both could get to Columbia to see the truck and talk in person to Dave. He greeted us as we pulled up and showed us all about the truck. He took us for a test drive while they looked at my truck. We went in to discuss the deal and they came back with more for my trade than originally discussed. How many times does that happen? During the whole process, there was no high pressure sales tactics. Everyone at Love Buick was very friendly and worked as a team. I have purchased many vehicles and I can say by far that the way Dave and Love Buick handled the transaction was the most professional and personal deal I have ever...ever had. I would without and hesitation refer anyone to do business with Dave and Love Buick

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Recommend Dealer
Yes
Employees Worked With
Dave Dyer
October 13, 2011

"I took my 07 2500 duramax to another dealer for a check..."

- dmaxdriver

I took my 07 2500 duramax to another dealer for a check engine light and they told me they had no clue what was wrong and then tried to charge me a diag fee. I then took my truck to love buick gmc and they had it fixed under war in less then a hour.

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Yes
Employees Worked With
dean ray, zack
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