Loveland Ford Lincoln

Great experience. 2nd vehicle we’ve purchased from Loveland Ford. Phil in Sales and Juan in financing made the process enjoyable and quick. 2nd vehicle we’ve purchased from Loveland Ford. Phil in Sales and Juan in financing made the process enjoyable and quick. More

The staff was friendly and professional. Very fast process I would definitely recommend to others Very fast process I would definitely recommend to others More

Jarrett Garcia helped me find the best deal for my budget, very happy with the whole process, and especially with my car! budget, very happy with the whole process, and especially with my car! More

Our trade experience at Loveland Ford was a pleasant one! We enjoyed our trial ride in the new Explorer with our salesman, Mike Sitzman who was so knowledgeable! Working with him and Alex and finishing off We enjoyed our trial ride in the new Explorer with our salesman, Mike Sitzman who was so knowledgeable! Working with him and Alex and finishing off with Shawn in the finance department all worked together so well in finalizing a trade in which we brought home a new Ford to take the place of the Ford Edge we bought from them previously in 2023! More

I scheduled my 2020 F150 for a transmission diagnostic and expected transmission replacement. The work was scheduled to begin on 8/19 and I also requested that new shocks be installed while the vehicle wa and expected transmission replacement. The work was scheduled to begin on 8/19 and I also requested that new shocks be installed while the vehicle was in for service. I dropped the truck off on the weekend preceding the scheduled service date as I live well out of town. On Monday, Josh A. called me to ask what brand of shocks I needed, but he could only provide a vague estimate of cost for my two options, and said he would call me back that afternoon. He didn't call that afternoon, or Tuesday, or Wednesday, and when I called Thursday they hadn't even started on my truck. I was given the "slipped through the cracks" song and dance and told they would get right on it, and Josh would call me back with more info. He didn't call so I called him on Friday... Seeing a pattern here??? In spite of being promised calls, the only time I received any information on my truck was when I called, usually several times before Josh wasn't too busy to take my call. He was apparently always too busy to return my calls. Finally on 8/28 I was able to pick up my truck, as the work that was scheduled to begin at 7:00 on 8/19 and take 2 to 3 days was finally complete, at a cost of over $14,000. Not so fast! On my way home, I began getting Error Messages relating to several computer functions - chalked it up to incomplete updates on the PCM relating to the new transmission. The following day, the messages reoccurred and the truck handled poorly on the gravel roads. I called Loveland Ford and Josh asked me to bring it in (after another service person tried to schedule a service appointment for two weeks out. The symptoms disappeared on my way to Loveland and I assumed (erroneously) that the software had updated as I was in an area forbetter internet connectivity. The problem however returned intermittently over the weekend, with handling/ride issues becoming more severe, to the point that a front wheel appeared to be coming off. I emailed Josh and he responded that he would have a tow truck bring it in and have a look at it. The truck was finally picked up the following afternoon and subsequently found to have the wheel/hub assembly coming off and a leaking shock on the other side. Coincidently, the parts that were loose / coming off are the ones that the shock manufacturer states need to be loosened for installation of the shocks. It was 9/6 before I was able to pick my truck up again and they charged me over $450 for the repairs necessitated by their careless installation of the shocks. I protested, but Josh wasn't there and I wasn't going to leave my truck. I emailed my complaint to Josh A. and to Mike K. and in it requested reimbursement of over $500 of charges assessed in my original appointment for work that I had not authorized or been made aware of, as well as the $450+, that they charged for the damage they caused. I received a response from Josh A. the next morning that he would be "looking into it with his management team" and would be "getting back with some answers before the end of the day". Well, before the end of the day, he got back and said that he needed to "talk with his service director to figure out how to make this right but he's gone for the rest of the day." He requested that I "bear with him till tomorrow". I received that text Monday afternoon (9/8) and since then it has been crickets. Again. I have come to expect a certain level of apathy in folks who make their living off the public, but sadly the lack of accountability and absolute unresponsiveness exhibited by the Loveland Ford Service Department opened my eyes. More

Best purchase experience I’ve ever had. Scott was the best! Will definitely be going back. Scott was the best! Will definitely be going back. More

Worst service department ever. No follow-up. Took two weeks for a one day seat mechanism replacement. They damaged my car paint in the process. Use only if you are desperate and No follow-up. Took two weeks for a one day seat mechanism replacement. They damaged my car paint in the process. Use only if you are desperate and then never have them do anything beyond the absolute necessity. More

Eva took wonderful care of us and she was very professional! We are very satisfied with everything! professional! We are very satisfied with everything! More

I was very satisfied with the service provided. I’d heard good things about this dealership and was not disappointed. I’d heard good things about this dealership and was not disappointed. More