Lovering Volvo Cars Concord

Tami Lovering helped me to meet the last wishes of my husband who is dying of pancreatic cancer. He picked out his dream car online, and Tami made it possible for us to purchase the car via phone and em husband who is dying of pancreatic cancer. He picked out his dream car online, and Tami made it possible for us to purchase the car via phone and email - untested and sight unseen. She arranged for delivery of the car to our home. Throughout the whole process, we never had to leave the house. Tami was very respectful and cautious regarding our need to mask and socially distance. Given my husband’s fragile health, this was extremely important to us. She was understanding of my lack of focus at this time and offered to assist/instruct me concerning the car’s many wonderful features whenever I’m ready. I am very grateful for her compassionate handling of our purchase. More

I had a great experience with Tammy Lovering when i leased by new V60 this week. She helped me find the car i wanted (i was being a bit picky) and was able to get it to me much faster than i expected. leased by new V60 this week. She helped me find the car i wanted (i was being a bit picky) and was able to get it to me much faster than i expected. She know's Volvo's inside out and walked me though all the features in a very logical way. It's a pretty car, and i will certainly send folks her way and to the Lovering team in the future. More

I am genuinely impressed by the team at Lovering Volvo Concord. We've all heard the phrase "delight the customer" but most of us don't associate that with the car buying process. I am pleased to report th Concord. We've all heard the phrase "delight the customer" but most of us don't associate that with the car buying process. I am pleased to report that I was wrong in this case. Buying a car from Lovering Volvo Concord was a great experience. Their pricing on the website was transparent and no haggle. Andrea was my digital sales consultant and she listened to what I was seeking, respected my budget, and she found me the perfect option. We also agreed upon a price before I scheduled a test drive. When I got to the dealership to drive the car, Lucas had it running and ready to go for me. There was no smarmy salesman approach. He knew what the agreed-upon price was and there was no question that it would be honored. He also answered all my questions about the vehicle, the technology, and the dealership service processes. Lucas also helped us download/set-up the Volvo On-Call app to my phone. Cory, my financial consultant, had the paperwork ready to go and was also very knowledgeable. We were in and out of the dealership with no hassles very quickly. After the sale, their team checked in with me to make sure I was happy, and when one service item was identified, Rene responded quickly to make it right. I'm happy with my purchase and even more satisfied knowing that I bought it from a competent, friendly and honest team. More

Bill and I (Claire) PECK went into the Concord Volvo Dealership to look at the new Volvo cars. And Lisa Gendron the sales person came out to help us and answer any of our questions. And then asked us Dealership to look at the new Volvo cars. And Lisa Gendron the sales person came out to help us and answer any of our questions. And then asked us if we would like to test drive one of the 2020 Volvo. Which we did and fell in love with it. She was helpful and made experience so great that we purchased the car right after our test driver. Also Lisa Gendron made buying this car a pleasant experience. We can't tell you how happy we are this vehicle. We were so impressed by the dealership handling the sale with the virus situation.The staff was outstanding. Very professional and caring about their customers. THANK YOU More

Recently signed a lease agreement on a 2020 V60 Cross Country. Fantastic car, and my experience at Lovering couldn't have been any better! Lisa G. did a great job helping me through the process! Casey an Country. Fantastic car, and my experience at Lovering couldn't have been any better! Lisa G. did a great job helping me through the process! Casey and Cory dealt with the numbers end of the equation with friendliness and professionalism. Thanks again! Chris and Tim in Parts Dept really helped with a few accessories I was interested in. And, every visit I have had with the Service department over the years has been top notch, so many thanks to John and Rene! More

We recently purchased a slightly used S60 from Lovering. Couldn't be happier with the overall experience so far. Tami Lovering was the saleswoman that helped us, she is very professional, knowledgeable an Couldn't be happier with the overall experience so far. Tami Lovering was the saleswoman that helped us, she is very professional, knowledgeable and not at all pushy (and actually kind of fun to buy a car from). She made my car buying experience a breeze, can't thank her enough! More

Going to Lovering Concord Volvo was completely happenstance. They had a color combination I was interested in seeing and the only dealership near me that had it. I called earlier in the day to see happenstance. They had a color combination I was interested in seeing and the only dealership near me that had it. I called earlier in the day to see, if infact, it was still on the lot and that's when I met Luke. Luke met us when we got there that evening. Luke was polite, interested and willing to answer any questions we may have had. I explained to him that I knew what I was looking for in the Volvo. I told him we were looking at Volvos but had not seen this color combination. Truly that was the driving factor, the reason for going, because it is a distance for us to go to Concord. I had no intention on purchasing the vehicle but after taking the car for a test drive I knew I liked it and was interested. My husband and I went back the following day and that's when we met Jake Arnold. Jake stepped in for Luke without hesitation. Jake is an AWESOME young man and was definitely instrumental in this whole process. Jake is an extremely polite, kind, understanding and informative person and a pleasure to do business with. We also met Rick, at the time we had no idea Rick was one of the owners. I had mentioned to Jake how impressed I was as to the requirements and steps be taken by Lovering Concord in dealing with this insidious pandemic. The dealership requirements to wear a mask on entering the business and employees wearing masks automatically. I was also very impressed at the steps Rick took once he was done looking at our vehicle in wiping down what he had touched ... impressive and appreciated during this pandemic. We were able to do this WHOLE transaction, from the very first time stepping onto the lot to the completion, all while outside with everyone wearing masks and distancing. Lovering Concord Volvo made this such a relaxed and smooth experience and transaction in such a difficult and dangerous time this pandemic has put us all in. Jake was fantastic in explaining what we needed to do in getting the process started and followed up to make sure we understood everything. Jake thank you for ALL you have done, it was a true pleasure in meeting you. I would like to take this time and opportunity to thank Rick Lovering for all his assistance. More

I was in a desperate situation to a replace a vehicle and Lisa and Casey made the process simple and the experience a pleasure! They took the time to understand my situation and provided assistance with urge Lisa and Casey made the process simple and the experience a pleasure! They took the time to understand my situation and provided assistance with urgency. More

I recently bought a Volvo S60 from Richard Johnson at Lovering Volvo of Concord and everything from the test drive, negotiation and delivery was fantastic. Lovering Volvo of Concord and everything from the test drive, negotiation and delivery was fantastic. More

I went into this dealership not expecting to buy a car but sure enough I left with one! The staff was absolutely amazing and so kind. Lisa is a wonderful sales woman that will cater to your wants/needs an but sure enough I left with one! The staff was absolutely amazing and so kind. Lisa is a wonderful sales woman that will cater to your wants/needs and make sure that you are in love with the vehicle. Cory made sure to do everything in his power to get the price to what I could afford (even if it meant me asking him to show me every different payment option possible). All in all this dealership has excellent customer service, a wide variety of inventory and a price range to satisfy everyone. I will be recommending Lovering Volvo to all of my friends and family looking to find a new car. More