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Lovering Volvo Cars Nashua

Nashua, NH

5.0
346 Reviews
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180 Daniel Webster Highway

Nashua, NH

03060

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Showing 346 reviews

July 18, 2018

excellent! James Malone was very knowledgable and pleasant; I never felt pressured.He is a big asset to your company. He has a very relaxed way that makes one f More

by GormleyArmelle123
Customer Service
Recommend Dealer
Yes
Employees Worked With
James Malone
March 29, 2018

World class experience Jeremy Hicks was our sales consultant. He was incredibly knowledgeable, professional and friendly. I particularly liked how he spoke of Volvo and repr More

by TiffanyLaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Hicks , Vanessa Delegas, Rich Lovering, Cory Brickley
March 01, 2018

Pleased with our car buying experience. We were very pleased with the overall process of purchasing our new 2018 Volvo V90 Cross Country at Lovering Volvo of Nashua. There was a large inven More

by Murray E.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Brickley, Joseph Rhodes, Chris Holt
February 21, 2018

No Customer Service or Integrity I am so sad to write this review of Lovering Volvo. I have been a customer for years and bought a newer XC60 from them. I purchased the warranty with More

by Heather Richards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cory Brickley
Feb 26, 2018 -

Lovering Volvo Cars Nashua responded

Dear Ms. Richards, We're sorry to hear of your dissatisfaction with your most recent purchase. The service contract cancellation process did take longer than expected and we apologize for that. You purchased your vehicle on Saturday 9/23. Our business manager did email back and forth with you the following week, which resulted in an email from you on 9/29 saying you wished to cancel the service contract you agreed to purchase on 9/23. At this point your finance contract had been funded with the bank. Per our banking agreement we are required to send any cancelled insurance product refunds to the bank, which reduces the amount owed on the contract. You did let us know that you were not satisfied with this answer but still had us process the cancellation on your behalf which we did. When we heard from you three months later on 12/23 you let us know of your dissatisfaction with the process and that you had disputed the charge on your credit card for the amount of the service contract. Your credit card company reviewed the case and decided not to cancel the charge based on the information provided. Realizing you were very upset, we reached out to the finance company that holds your auto loan to discuss the situation with them. We were able to get the approval from a senior vice president to directly refund the service contract cancellation amount back to you rather than send it to the bank. We then attempted to reach you both via phone and email to discuss for a period of time. During this time you opened a second dispute with your credit card which prevented us from sending the money directly back to you. We had hoped to have a conversation with you to discuss the situation but you were unavailable. I reached out to you via email on 1/8 letting you know our business manager wanted to discuss the situation with you so we could move forward with the refund. You replied on 1/13 letting us know you were only available via email. The results of the conversation with the bank were shared with you via email after that. We requested that you close the second dispute with the credit card company so we could send the check directly to you for the full refund. During the final exchange of emails in late January your credit card company did approve the dispute and your credit card was refunded. We're sorry for the length of time it took to get this processed for you, Ms. Richards. We place a strong emphasis on clear and upfront communication with our customers to ensure a positive outcome with every purchase. We are disappointed that this was not accomplished during your most recent purchase. Please feel free to reach out to me directly if you wish to discuss the matter further. I can be reached in my office at 603-689-1815. Regards, Rick Lovering

February 14, 2018

Eceptional car buying experience! Had an amazing experience with Victor's help at Lovering. I needed to purchase a vehicle at very short notice and had only an idea of what type of car More

by Inna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Brickley, Victor Yekelchik
February 10, 2018

Great buying experience! We would highly recommend Lovering Volvo Cars in Nashua, NH. We were looking for a couple of vehicles on their lot that were within our budget. Steph More

by VolvoFan123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Brickley, Stephen Pladsen
January 02, 2018

Exceptional Experience! Victor exemplifies professionalism and had such patience with me throughout my purchase of the Volvo XC90. I couldn't be more happier with my decisio More

by Melissa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Brickley, Victor Yekelchik
September 13, 2017

Purchasing my 2018 volvo Im not one that likes to buy a car. At lovering volvo they made the transaction so smooth. Stephen p and Cory were amazing with explaining everythin More

by Cracker93
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephen p, Cory Brickley
September 06, 2017

Best car leasing experience This was one of the best car leasing experiences I've had. Jesse Bellavance was exceptional as was everyone at Lovering volvo who was part of my enti More

by Volvo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Lovering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cheryl Baldassaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Bellavance, Cory Brickley
August 16, 2017

Service experience I bought my XC90 in 2013. After some issues I had with the service department, John Chaput came forward and offered help. He was great and understa More

by DJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service people.
Aug 30, 2017 -

Lovering Volvo Cars Nashua responded

Hello Djamel, We are sorry that you have experienced issues with our Service Department. I thank you for giving me the opportunity to meet with you and to address your concerns on August 16th. It was my pleasure to provide you with a 50% discount off of the required brake work and I hope that this demonstrated our commitment to ensuring our customers are completely satisfied with their service experience. Regards, John Chaput Service & Parts Director johnc@loveringvolvo.com 603-689-1805

Sep 27, 2017 -

DJ responded

Thank you John, I appreciated your help.

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