Low Book Sales

Misrepresented loan I bought a car from Low Book in Feb 2019. My wife was to be my co signer. Twice they tried to submit loan papers showing her as the primary loan h I bought a car from Low Book in Feb 2019. My wife was to be my co signer. Twice they tried to submit loan papers showing her as the primary loan holder. Twice they explained that this simply meant that should the loan go into default, my wife would be responsible. I called the credit union to get my wife's name off the loan. The credit union said that the loan was for HER. They said I was never pre-approved for this loan, as was told by me from Low Book's manager, and that in order for me to get a loan I would have to go through the entire process of qualifying. They couldn't guarantee the monthly payment, interest rate, etc. I am still waiting to hear from someone in management or financing to get a response, thus far nothing. I contacted an attorney today. They told me there were 10 complaints about them this week. Three yesterday alone. Do yourself a favor and stay far from this "dealership" More

Eager to sell, but then leave you hanging Salesman was great, helped us in record time. When it came to the financing we met with the guy and the lack of communication was apparent. Almost 4 w Salesman was great, helped us in record time. When it came to the financing we met with the guy and the lack of communication was apparent. Almost 4 weeks since I took the vehicle and our financing is still up in the air. More

Friendly, professional, & amenable Sam was a very helpful salesman who matched us up with the perfect vehicle for our needs. He knew of a vehicle they had only recently purchased that f Sam was a very helpful salesman who matched us up with the perfect vehicle for our needs. He knew of a vehicle they had only recently purchased that fit what we were looking for. He was very easy to work with and made sure that the vehicle was exactly what we were looking for. He and Ryan walked us through the purchase and financing without any issues. Super awesome staff and service! More

Professional and courteous Sam, our salesman, was personable and efficient. We knew exactly what we wanted and Low Book had it. No games or a long unpleasant process. Sam, our salesman, was personable and efficient. We knew exactly what we wanted and Low Book had it. No games or a long unpleasant process. More

Good purchase The seller (Fernando) explained everything quite clearly from the beginning with the price upfront. They let us go for a test drive without a sales The seller (Fernando) explained everything quite clearly from the beginning with the price upfront. They let us go for a test drive without a sales guy next to us. They gave us between $1000 and $1500 more for our trade than in other places. More

Great first time buyer experience I didn't feel rushed to make a purchase. All my questions were answered honestly. And it didn't take hours to qualify, sign papers and drive my new I didn't feel rushed to make a purchase. All my questions were answered honestly. And it didn't take hours to qualify, sign papers and drive my newish vehicle home. More

Worst experience ever I went into the dealership after my car was totaled in an accident. I was upfront about my credit struggles. The salesman “some kid” took my info and I went into the dealership after my car was totaled in an accident. I was upfront about my credit struggles. The salesman “some kid” took my info and said he needed to run it by the owner. He comes back 2.2 seconds later after pulling my credit and says we’ve talked to the bank and would require 40% down....Really? More

Nice salesmen, I'm just sad that I found out later after I b Disappointed that I found out a few days after buying my car that there was wind damage with little rock chips on passenger window and door and this Disappointed that I found out a few days after buying my car that there was wind damage with little rock chips on passenger window and door and this dealer didn't offer to fix it. And I don't have the money to put $800 into fixing the damage. They did have one of their guys try to buff out scratches on the whole car except it did not change the way that damage looked. I really wish I would have noticed before signing paperwork More

Fantastic customer service and outgoing salesmanship. Thank you to all. Nicholas and the gentleman that greeted us at the door were wonderful to work with. customer service and outgoing salesmanship. Thank you to all. Nicholas and the gentleman that greeted us at the door were wonderful to work with. More

NO RESPECT WHAT SO EVER!!!! This is the 2nd car I have bought from them and both times we're not good and Chris Miller no respect for him at all he treats people like he's a MAST This is the 2nd car I have bought from them and both times we're not good and Chris Miller no respect for him at all he treats people like he's a MASTER he makes threats when I dealt with him on my 1st car and I was even asked if I wanted him the 2nd time around I said absolutely not I mean if you can't keep it professional the 1st time then why would I take a 2nd chance so long story short I have done everything asked of me which I have all the proof to back my word date stamped and time stamped and I was 🤥 lied to in my face about the financing so my suggestion if you go to them dot all your i's and cross all your t's or you to will be ambushed. TREAD LIGHTLY. More