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Loyalty Nissan Richmond

Chester, VA

4.8
371 Reviews

16301 Loyalty Way

Chester, VA

23834

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Showing 371 reviews

May 04, 2024

The service department took care of my needs in a timely manner and I was just a walk in no appointment. More

by Blassiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Warner
May 02, 2024

Everyone at Nissan was very helpful and professional during my purchase of a new Nissan Sentra More

by michael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Warner
May 02, 2024 -

Loyalty Nissan Richmond responded

Hi Michael, Providing quality and efficient service is so important to us, and we are glad that our efforts could meet your satisfaction! Thank you for this great review. Congrats on your new Nissan! Safe travels until next time.

May 02, 2024

Loyalty Nissan in chester is a great place. My service provider, Kim Turner, is so nice and personable and always takes great care of me. It's always a pleasure to get service at Loyalty Nissan More

by Christina Newman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Turner
May 03, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for leaving this wonderful 5-star review, Christina! We are pleased to know that Kim's assistance could be of great value to you on your recent process. We’ll continue working hard to make every interaction with us exceptional and memorable. Looking forward to your next visit!

May 01, 2024

My service agent Roger Hodges was very helpful and friendly. He kept me informed about the progress on my car. He made sure it was finished when promised and clean! I would recommend him! More

by Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
May 01, 2024 -

Loyalty Nissan Richmond responded

Thank you for taking the time to leave this amazing review and recommendation! We are overjoyed that Roger provided you with the A+ service that you so much deserve. Please drive safely!

April 29, 2024

Kim Turner was wonderful and extremely helpful! It was a great experience. I will return in July for my inspection! More

by dbnicol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Turner
Apr 30, 2024 -

Loyalty Nissan Richmond responded

Thank you for taking the time to leave Kim this great review! We look forward to your next visit in July. Safe travels!

April 23, 2024

Stephanie B. Is an excellent advisor. She was respectful, considerate and above all very professional. More

by Cheryltaylor6785
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie B
Apr 24, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for your wonderful review! Stephanie greatly appreciates the opportunity to work with you, and to provide you with a smooth, 5-star experience! Safe travels.

April 12, 2024

Excellent service as always Stephanie McLaughlin was so very helpful and a pleasure to work with More

by nana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McLaughlin
Apr 15, 2024 -

Loyalty Nissan Richmond responded

Thank you for sharing the positive experience you had with Stephanie! We are so glad that she took great care of you. Please do not hesitate to give us a call if you ever have any further questions or concerns.

April 12, 2024

The vehicle service at this location is outstanding! ! Lamont Wright is the man. His mission to go above and beyond to get your vehicle serviced the right way is immaculate. So with that being said; “ If More

by vince-p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamont Wright
Apr 12, 2024 -

Loyalty Nissan Richmond responded

Hi Vince, Thank you for taking the time to leave Lamont this positive review. We are pleased to hear he provided you with the A+ service that you so much deserve. Please don't hesitate to reach out to our team if you have any questions or concerns. We look forward to the opportunity to serve you again.

April 12, 2024

My service Technician Roger keeps me updated during this service and all previous services. He very honest and works with me and my family as we schedule our services on our vehicles. He very committed to e More

by brownmr699
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey Bailey
Apr 12, 2024 -

Loyalty Nissan Richmond responded

Thank you for taking the time to leave us this amazing review, and continuing to trust us with your automotive needs! Roger and our team are always here to get your automotive needs swiftly resolved. Your safety and satisfaction are our utmost priorities. We wish you the safest of travels- on behalf of the entire team!

April 06, 2024

Stephanie was very knowledgeable, good communication skills, kept me informed of what was going and a very friendly person. More

by Birtee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Mclaughlin
Apr 08, 2024 -

Loyalty Nissan Richmond responded

Thank you for leaving Stephanie this positive review! We are so glad that she could provide you with top-notch service. It is an honor to have earned your confidence. Please do not hesitate to let us know how the team may be of further assistance to you in the future!

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