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Loyalty Nissan Richmond

Chester, VA

Overview
Reviews
4.8
385 Reviews
Call Dealership (804) 414-1700
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16301 Loyalty Way

Chester, VA

23834

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Showing 385 reviews

August 29, 2022

I can always count on Loyalty Nissan to keep my vehicle running in top shape. More

by Jfirebaugh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Joyner
Report | Print
Sep 01, 2022 -

Loyalty Nissan Richmond responded

Thank you so much for your wonderful review! It is an honor to have your confidence and loyalty, and we will certainly continue to provide you and your vehicle with our best care in your visits to come. Safe travels!

Helpful
August 23, 2022

She was very very professional and had a good Attitude. Great Work Excellent Experience. Thank you More

by Kerobinson1964
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Deal
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Aug 23, 2022 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! We are so glad that our team took great care of you throughout your visit. It is our pleasure to serve you. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
August 17, 2022

I have only good things to say about Priority and my experience getting my vehicle serviced there, never a problem, due in large part to great people like Mikaela Brown. More

by mmcgraw8
Customer Service
Recommend Dealer
Yes
Employees Worked With
mikaela brown
Report | Print
Aug 18, 2022 -

Loyalty Nissan Richmond responded

Thank you for taking the time to leave this wonderful review! Your safety and satisfaction are our top priorities and we're glad to know Mikaela provided you with the 5-star service that you so deserve. Should we be of any further assistance to you, please don't hesitate to reach out. Safe travels!

Aug 19, 2022 -

mmcgraw8 responded

you are welcome,

Helpful
August 15, 2022

Set up and appointment to get a cover replaced under the car. I was told to be there Friday at 7:30 to set up the rental and drop my car off. Friday comes, their internet is out. So they ask that I bring i More

by Hilljames03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tiffany, Stephanie
Report | Print
Helpful
August 04, 2022

Purchased the vehicle here and have been pleased with my maintaince service. Mikaela Brown is a great advisor. She is polite, courteous & greets us with a smile. She is very knowledgeable and willing to he More

by DBarber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikaela Brown - Service Dept
Report | Print
Aug 05, 2022 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! We are delighted that Mikaela consistently takes great care of you! It is our pleasure to assist you in any way possible. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!

Helpful
August 03, 2022

The service was good and people was very nice having a Lego they was quick on my car the verb professional and I really enjoyed More

by Kerobinson1964
Recommend Dealer
Yes
Employees Worked With
John Diaz
Report | Print
Aug 05, 2022 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! We are glad that our team provided you with top-notch service throughout your visit. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

Helpful
July 31, 2022

Knowledgeable staff and salespeople, not pushy made us feel comfortable throughout the the whole buying process. More

by Echols39justin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Warner
Report | Print
Aug 03, 2022 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! We are so glad that our team took great care of you. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again in the future!

Helpful
July 30, 2022

I had an auto butler done & air filters changed in car. All your service techs were excellent. More

by waterweh
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amber Parker, Josh Hise
Report | Print
Aug 03, 2022 -

Loyalty Nissan Richmond responded

Thank you for your 5-star rating! We are glad that our team could get your automotive needs taken care of. It is our pleasure to serve you. Wishing you the safest of travels- on behalf of the entire team!

Helpful
July 24, 2022

Mikaela Brown is a great customer service rep. She really cares about your experience with service. More

by Withersz2003
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aubrey Bailey
Report | Print
Jul 26, 2022 -

Loyalty Nissan Richmond responded

Thank you for leaving Mikaela this wonderful review! We are so glad that she took great care of you. Please do not hesitate to give us a call if there is ever anything more that she and the team may help you with!

Helpful
July 15, 2022

My service representative Rebekah was extremely polite, respectful and knowledgeable. Thank you for your assistance. More

by Michael Burger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aubrey Bailey
Report | Print
Jul 19, 2022 -

Loyalty Nissan Richmond responded

Michael Burger, thank you for your time and feedback. We are delighted to hear that your shopping experience with us was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

Helpful
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