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Loyalty Nissan Richmond
Chester, VA
465 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 465 reviews
April 02, 2014
I had a great experience while purchasing my new car. The sales associates (Andrew & Howard) has outstanding customer service. Thanks guy for my new car!!! The sales associates (Andrew & Howard) has outstanding customer service. Thanks guy for my new car!!! More
by lesliep4u
Employees Worked With
Howard McCoy, Andrew Charles
March 25, 2014
came in to get a used truck saw the ford mustang and loved the way it looked. the price was ok but it had a cracked windshield, missing center caps on rims and needed to be detailed and cleaned. Pam got loved the way it looked. the price was ok but it had a cracked windshield, missing center caps on rims and needed to be detailed and cleaned. Pam got with the manager chad and they agreed to fix all the problems, thatmade us happy. Pam is a great salesperson and very friendly, overall was a great experience. More
by wcarson
Employees Worked With
Pam Deal
March 22, 2014
This is the 3rd vehicle I've purchased not only from this dealership but from the exact team of Robert Warner, James Davis, and John Diaz!!! Would never consider going anywhere else and buying a car wi this dealership but from the exact team of Robert Warner, James Davis, and John Diaz!!! Would never consider going anywhere else and buying a car without my team in my corner. It's such a relief to know that when I need a vehicle I can just call these guys and it's stress free, no hassle, pleasurable business EVERY SINGLE TIME!!! Thanks Priority for making me feel like I was your only priority!!! More
by Jflipz
Employees Worked With
James Davis, Robert Warner, John Diaz
March 19, 2014
Frist of all the buysing experience was great!! anthony reaally took the time with me in selecting a nissan rouge. He was very friendly with me and showed me everything about my truck and made sure before reaally took the time with me in selecting a nissan rouge. He was very friendly with me and showed me everything about my truck and made sure before i left I was knowedeldgeable about the vecehicle. thanks!! Wyatt is my go to service guy..if I have any questions or concerns about my service he is the one...........I have seen a lot of service managers come and go but he is there holding on and when i see him i know my truck and cars will be in good hands............. thanks for the countuned good service...Ms. Hill More
by kenya7247
Employees Worked With
Anthony McKinnon, Wyatt Lipscomb
March 18, 2014
Pam was a great sales person. She took the time to sell me on the dealership and all the great reasons why I should buy a Nissan. When I told her what I wanted she listened to me and then she took the time me on the dealership and all the great reasons why I should buy a Nissan. When I told her what I wanted she listened to me and then she took the time to educate me on the vehicle of my choice. When I asked questions she was happy to answer them and made me feel good about my choice. I have never owed a Nissan before, but now I will be a customer for life. More
by anitamiles13
Employees Worked With
Pam Deal
March 12, 2014
Anthony McKinnon was a great salesman to work with. I would recommend him to everyone. He was very thorough, friendly, knowledgeable, but not pushy. I was so happy driving away in my new Altima and was s would recommend him to everyone. He was very thorough, friendly, knowledgeable, but not pushy. I was so happy driving away in my new Altima and was satisfied with the amazing deal. More
by Kris_75
Employees Worked With
Anthony McKinnon
February 14, 2014
Our overall experience was really positive and pleasant. Warren Fennell was an exceptional salesman. He was so personable, and he really wanted to get us the best deal possible. He went above and beyond t Warren Fennell was an exceptional salesman. He was so personable, and he really wanted to get us the best deal possible. He went above and beyond to make sure we were comfortable and satisfied with our purchase. I would send any of our friends and family directly to him to buy a new or used car. The dealership is so clean and I love the fact that there is a children's play area! More
by marianneward2
Employees Worked With
Warren Fennell
January 28, 2014
I bought my 2013 Sentra SR and really wish I hadn't. I have had many issues with it. All have been fixed but the muffler. It has been in 3 times over it and the last time they told me the Nissan enginee I have had many issues with it. All have been fixed but the muffler. It has been in 3 times over it and the last time they told me the Nissan engineer would be there in 2 weeks and he would call me to bring my car in. Well, that never happened. I have sent complaints in writing before but have never received a response. The Service Department is the ONLY good thing about this dealership. When the car was purchased it was late on a saturday so they didn't clean my car. I was delivered a car that didn't have the options it was supposed to have. I didn't realize til it was too late that I ended up with a cheaper car then what I thought I was supposed to get. I looked at the paper work that I signed and the tech check list that clearly shows they went over how to use the blue tooth and navigation system in my car but the car I got doesn't have any of it. I really feel like I got screwed on that. When I brought my car back to have it washed and detailed the person that took my car hit something and messed up one of my tires and rims. When I confronted the salesman, Greg Campbell, he laughed and said that I did it and "that's just the xxxx that happens". He added that it could not have been done at the dealership because they have no curbs to hit and that it was my problem. Needless to say by the time I got in my car to leave I was so mad I was in tears. I drove around the dealership with my husband and lost count of the curbs there not to mention that leading out of the car wash you can see lots of black marks from them hitting the sides with the tires of our cars!I also mentioned that my car didn't have the navi and sound system that it was supposed to have and he told me to go somewhere and have it installed if I wanted it. I paid $21,000.00 for a car that was supposed to have it in it but didn't! I wish I would have not let him pressure me into this car because now I have a 9 month old car that I owe $19000.00 dollars on and the trade in value is $13,000.00. Unfortunately I am stuck with a crappy car! More
by Amoore72
Employees Worked With
Greg Campbell
January 04, 2014
My overall buying experience at Priority Nissan was great. Mr. Anthony McKinnon was my sales representative who was recommended by a friend. All questions and concerns were addressed in a pleasant mann great. Mr. Anthony McKinnon was my sales representative who was recommended by a friend. All questions and concerns were addressed in a pleasant manner. I found that Mr. McKinnon's experience and knowledge was very instrumental and helped with my decision. Thank you many times....... More
by SavDo
Employees Worked With
Anthony McKinnon, Anthony McKinnon
December 22, 2013
She is reliable and informative, very knowledgeable, easy to work with, helpful, very friendly. Great purchasing experience at this dealership We are returning customers and definitely recommend her and th to work with, helpful, very friendly. Great purchasing experience at this dealership We are returning customers and definitely recommend her and this dealership to other customers More
by husika
Employees Worked With
Pam Deal
