Loyalty Toyota Richmond

I will be addressing the 3 individuals I spent well over 9 hours with over a 2-day period. First, their leader, Jamie Davis. When initially introduced to Jamie, and confirmed in all subsequent contacts, 9 hours with over a 2-day period. First, their leader, Jamie Davis. When initially introduced to Jamie, and confirmed in all subsequent contacts, he reminded me of my favorite leader over my 45 year career in DoD, General Menetrey, the Commanding General of all 8th Army forces in South Korea during the late 1980s. No higher compliment can I pay a leader then linking him with that great General officer. Jamie's leadership qualities were partially validated when he selected two of the finest professionals I have ever had the privilege to work with: Sara Jones, the dealership's lead finance officer; and, Carsten Zell, who sold my wife, Terrie, and I the 2024 Grand Highlander. Sara was simply charming, one of the most gracious people I have ever met, highly professional and extremely knowledgeable. Terrie and I spent several hours with her; it was our very good fortune that Jamie teamed us with her. We felt as if we had known her for years, and all we were doing was meeting with a dear friend. What can I say about Carsten. He introduced himself as I was entering the building. I liked him immediately. This young man is so good at his job, I am convinced that he ought to be teaching his skills and talent to newly hired people so they, too, can become top notch sales people. I have never been more impressed with someone trying to convince me to buy their product. Later, when I learned he is only 20 years old, I was stunned. Given his abilities, I was in awe. What really impressed me was his natural personality; no feigning by this young man; what I saw is what I got. I would not hesitate to recommend him to anyone interested in a new vehicle (in fact, I already have). Now, for a word about the vehicle itself. One word describes this car: impressive. With all the intelligent safety features, it reminds of German-made vehicles. The ride is impressive: depending upon one's choice of ride, it is smoother than my Lexus RX-350, and in Sport mode (well, I had to hold on; I could not believe this car's quickness). Finally, a word on this company's business model. This may be common fare, but this is my first exposure to the kinds of "freebies" this dealership offers: free towing within 50 miles; free oil changes for life; and, free annual inspections. Yes, I know it may not sound like much, but what I like is the convenience that these 3 things provide. Finally, the "bumper to bumper" protection for a very reasonable price over the life of ownership. Like most folks, I love all the "techy" stuff, but this glitter can break over time, and it ain't cheap to fix. This buying experience was the most pleasant of my life, and that is really saying something, for I've been on this planet for a few years and I've had quite a few business relationships. More

My service advisor is excellent. Brittany Tench is always friendly, and makes sure my services are done efficiently. Excellent communications. Brittany Tench is always friendly, and makes sure my services are done efficiently. Excellent communications. More

Steve Crutcher really worked hard to meet my desired purchase and trade-in criteria. Working with his sales manager, they put in an order to change the color of a vehicle they had in the order queue and purchase and trade-in criteria. Working with his sales manager, they put in an order to change the color of a vehicle they had in the order queue and met my asking price for the trade-in. I couldn't have asked for a more pleasant car-buying experience. More

Customer Service is always awesome! Welcoming, Communication and updates with a sense of urgency! I am definitely returning for service. Welcoming, Communication and updates with a sense of urgency! I am definitely returning for service. More

Everyone has been very kind would recommend looking for your next car at this dealership your next car at this dealership More

Brian Johnson is a pleasure to work with. He is very courteous and respectful. Explained what was going on with my vehicle and what important issues should be dealt with. He is very courteous and respectful. Explained what was going on with my vehicle and what important issues should be dealt with. More

Bailey Romain helped me with my most recent Rav4 service. It was a very expense visit but he did his best to make me understand everything that needed to be done. Bailey was friendly and treated me like he It was a very expense visit but he did his best to make me understand everything that needed to be done. Bailey was friendly and treated me like he cared about me as if I was his friend. Thank you Bailey for the outstanding way you kept me informed and for caring about me. More

David Busby is a pleasure to work with. He is friendly and professional. He kept me informed every step of the way and put no pressure on me at all. He is a major reason why I will keep usi He is friendly and professional. He kept me informed every step of the way and put no pressure on me at all. He is a major reason why I will keep using Loyalty Toyota. More

Teng Lim helped me find the right car for my lifestyle. I highly recommend it! I highly recommend it! More

David Busby is always great to work with and keeps me updated on what is being done as far as the repairs on my 4Runner. Love working with him. updated on what is being done as far as the repairs on my 4Runner. Love working with him. More