Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Loyalty Volkswagen

Chester, VA

Overview
Reviews
4.8
323 Reviews
Call Dealership (804) 518-9300
View Awards

16300 Loyalty Way

Chester, VA

23831

Directions

By Type

Showing 323 reviews

September 26, 2023

The time frame on my first was lengthy. I was there several hours before let me what was going on with my car. Later I was there was a problem with my inspection and I need additional work More

by Barbaralawton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wilson , Steve Exteres
Report | Print
September 25, 2023

Great service , very friendly,polite nice people and vehicles to select from is outstanding enjoyed the wait area More

by vincent.mitchell66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Report | Print
Sep 25, 2023 -

Loyalty Volkswagen responded

We are delighted to provide you with the quality care that you deserve! Your safety and satisfaction are our utmost priorities. Thank you for taking the time to write the review. We hope to see you again the next time you are in need of automotive service!

September 21, 2023

Robert Wilson, Service Dept. ..displayed excellent customer service and recommendations during recent service appointment. Thanks 👍 👍 More

by hfaith2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wilson
Report | Print
Sep 21, 2023 -

Loyalty Volkswagen responded

Thank you for sharing your positive experience! We're proud that Robert could provide you with top-notch customer service. It is our pleasure to assist you in any way possible. If there is ever anything more that we may help you with, please do not hesitate to let us know!

Sep 21, 2023 -

hfaith2016 responded

You're soooo welcome!!! 😊 It has been a continued pleasant experience with you allll throughout the years....👍 👍

September 19, 2023

Logan M was easy to work with, didn’t feel pressured like other dealerships I visited. More

by Charlie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan M
Report | Print
Sep 20, 2023 -

Loyalty Volkswagen responded

Hi Charlie, We appreciate you choosing our dealership, and thank you for taking the time to leave Logan this positive review! We greatly appreciate the opportunity to work with you, and we are so glad that Logan took great care of you. He definitely is an asset to our team. Please don't hesitate to reach back out to us!

September 06, 2023

I have always dealt with Loyalty and never disappointed. I like Mr. JONES a lot More

by danielle_amanda81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph jones, Steve Exteres
Report | Print
Sep 07, 2023 -

Loyalty Volkswagen responded

Hi Danielle, Thank you so much for your positive review! We are so glad that Joseph could get your automotive needs taken care of- quickly and efficiently. It is our pleasure to serve you. If there is ever anything more that we may help you with, please do not hesitate to let us know. Take care!

August 26, 2023

The Salesmen At The Dealership Make You Feel Right At Home. Logan Mcnutt My Salesmen Made My Car Buying Experience Simple And With Ease.. He Really Took The Time To Explain And Go Over All Paperwork. More

by Teressa Mayfield
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Mcnutt
Report | Print
Sep 01, 2023 -

Loyalty Volkswagen responded

Teressa, Thank you for leaving Logan this wonderful review and recommendation! We are honored to have had the opportunity to work with you, and we are glad that Logan took great care of you and made your experience with us as smooth as possible. Our guests' satisfaction is our utmost priority. We warmly congratulate you on your new vehicle- on behalf of the entire team!

August 25, 2023

Excellent customer service and support. We were guided through the processes seamlessly. This is my dealership for services. More

by acjohnso7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Willson
Report | Print
Sep 01, 2023 -

Loyalty Volkswagen responded

Thank you for your wonderful review! We are glad that our team could provide you with a smooth and efficient experience. It is our pleasure to serve you, and we look forward to continue providing you and your vehicle with our best care in your visits to come!

August 23, 2023

Oil change done was told needed two new tires for inspection. Went somewhere else to buy tires and was told all of my tires were still very good . Unbelievable!!!shame on you loyalty VW . This is the More

by dassist47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler petrini
Report | Print
Aug 25, 2023 -

Loyalty Volkswagen responded

Hello, Thank you for your feedback. We are very sorry to hear that your disappointed with our service department. I would like the opportunity to speak to you on your concerns. Please contact me at your earliest convenience. Thank you, Wes Brown 804-518-9300 ext 1851

August 12, 2023

James and Andy did a fantastic job! They’re both very knowledgeable and are an asset to their dealership. I appreciated all of their help throughout the process. More

by craftlivingrealestate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Hook, James Whitver, Steve Exteres
Report | Print
Aug 22, 2023 -

Loyalty Volkswagen responded

Thank you for leaving James and Andy this 5-star rating! We are so glad that they could provide you with top-notch service. They definitely are assets to our team, and they will be delighted to hear of your kind words. We hope for an opportunity to work with you again!

August 11, 2023

Excellent customer service! Definitely will be a regular customer at Loyalty Volkswagen. Went above and beyond to ensure my issue was taken care of the first time around!! More

by Alexandria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Report | Print
Aug 22, 2023 -

Loyalty Volkswagen responded

Alexandria, Thank you so much for your positive review! We are happy to hear that our team took great care of you during your recent visit. Our guests' satisfaction is our utmost priority. Please do not hesitate to give us a call if you ever have any further questions or concerns,

1
...
10
11
12
...
33