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Loyalty Volkswagen

Chester, VA

4.8
365 Reviews

16300 Loyalty Way

Chester, VA

23831

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Showing 365 reviews

May 03, 2026

Quality dealership; plenty of inventory and clean. Only place I will go for services. Would definitely recommend More

by Snsmitty007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.D. Powers, Steve Exteres
May 05, 2026 -

Loyalty Volkswagen responded

Thank you for your kind review and recommendation! It is an honor to have your confidence and loyalty, and we look forward to continue providing you with our best care in your visits to come!

March 27, 2026

Salesman was very friendly, knowledgeable, and helpful. The whole team went out of their way to help me get a car that I love and also suits my need. More

by donna.shiley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kody ellen, Steve Exteres
Mar 27, 2026 -

donna.shiley responded

Kody Ellen was the best!

Mar 30, 2026 -

Loyalty Volkswagen responded

Donna, we appreciate your positive review! We are glad Kody was kind and helpful. Your satisfaction means so much to us. On behalf of the entire team- congratulations on your new vehicle!

March 25, 2026

Greg my sales associates was great and found me a vehicle that fits me. Paperwork process was extremely to long. Overall good experience More

by Bea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Mar 25, 2026 -

Loyalty Volkswagen responded

Bea, thank you for your time and feedback. We are glad Greg took great care of you and met your automotive needs. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle! Please do not hesitate to give us a call if you ever have any further questions or concerns.

March 16, 2026

Da Davenport was my salesperson. He was very knowledgeable and if for some reason he didn't know the answer to a question, he would find the answer right away. He was very friendly More

by Twentyfangela
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Mar 17, 2026 -

Loyalty Volkswagen responded

Thank you for leaving DA this positive review and recommendation! We are so glad that he took great care of you and ensured your experience with us was as smooth as possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

February 10, 2026

This was the best car buying experience I ever experienced. Mr Joseph Jones went above and beyond to make sure I was satisfied with my new vehicle. He took the time to explain the extra benifits More

by scole5581
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Feb 11, 2026 -

Loyalty Volkswagen responded

Congratulations on your new vehicle! We work extremely hard to ensure our guests are satisfied with their experience, and we are glad that Joseph was helpful and informative. It is our pleasure to assist you in any way possible. Thank you and safe travels!

January 28, 2026

The dealership goes above and beyond to make sure customers are satisfied and well taken care of. More

by jeremydial590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Jan 29, 2026 -

Loyalty Volkswagen responded

We strive for 100% customer satisfaction, and we are overjoyed that our team consistently provides you with top-notch service. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

January 26, 2026

Ashley Robertson was amazing! Extremely helpful in getting me in to get my vehicle serviced and out quickly! More

by leslie.a.shipp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Robertson, Steve Exteres
Jan 26, 2026 -

Loyalty Volkswagen responded

Leslie, thank you for your positive review! We are so glad that Ashley took exceptional care of you and your automotive needs. It is our pleasure to assist you in any way possible. Safe travels!

January 21, 2026

You can tell that the staff in the service dept not only enjoy their job, but enjoy working with eachother More

by lmp016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wilson
Jan 23, 2026 -

Loyalty Volkswagen responded

Thank you for your kind review! We strive for 100% customer satisfaction, and we are glad that our team provided you with a 5-star experience. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

January 18, 2026

A big thanks to Kody Ellen! His genuine personality and deep knowledge of the different models made us feel confident, solidifying our decision to purchase our first Volkswagen. More

by NicholsLN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kody Ellen
Jan 20, 2026 -

Loyalty Volkswagen responded

Nichols, thank you for your excellent review! We are honored to have been of assistance to you with your special purchase, and we are glad that Kody provided you with a top-notch experience. On behalf of the entire team- we warmly congratulate you on your first Volkswagen! Safe travels.

January 14, 2026

I am very pleased with the service I get from Loyalty Volkswagon. Michael Altizer has been my point of contact since I got my Atlas Cross Sport. Everytime I go there I get excellent customer service. More

by Toni Cuttino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Altizer, Steve Exteres
Jan 20, 2026 -

Loyalty Volkswagen responded

Toni, thank you for your positive review! Providing top-notch service is so important to us, and we are glad that Michal's efforts consistently meet your satisfaction. It is our pleasure to serve you and your Volkswagen needs in any way possible. Safe travels!

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