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Loyalty Volkswagen

Chester, VA

4.9
372 Reviews

16300 Loyalty Way

Chester, VA

23831

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Showing 372 reviews

August 05, 2026

We have used Michael Altizer for our annual check-up service for the past three years. Thanks to his expertise, he has saved us a considerable amount of time and money, and we will continue to use his s More

by snowwoman572002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Aug 06, 2026 -

Loyalty Volkswagen responded

Thank you for your wonderful review! It is an honor to have earned your confidence and loyalty, and Michale and the team will certainly continue to provide you with the same 5-star service in your visits to come. Safe travels!

July 23, 2026

James and Brock were amazing. They worked hard to get me into my new 2026 Tiguan. Dylan made the financial part of the process easier and even caught a duplicate that dropped my m More

by Saraeleake
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James
Jul 23, 2026 -

Loyalty Volkswagen responded

Thank you for taking the time to rate our dealership. We are glad James, Brock, and Dylan took great care of you. Your recommendation means so much to us. Congratulations on your new Tiguan!

July 19, 2026

Entire experience was top notch from the initial contact to make the appointment to the check out process after my car was serviced. Michale Altizer provided stellar service and made sure I was informed thr More

by Lv2ski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Jul 20, 2026 -

Loyalty Volkswagen responded

Thank you for your excellent review! Providing thorough and efficient service is so important to us, and we are glad Michale's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

July 09, 2026

KODY ELLEN. Is amazing. He will be my salesman from now on. Amazing service on his part. Very thorough and professional. He continues to follow up with me to see More

by 68 gerryo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kody Ellen
Jul 10, 2026 -

Loyalty Volkswagen responded

Thank you for sharing the positive experience you had with Kody. He will be honored to hear of your kind words and to know how confident you are in his efforts. We wish you safe travels until we meet again!

June 08, 2026

Ashley Robertson was extremely efficient and helpful. The dealership was clean and friendly. 10/10 More

by briangayrva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Robertson, Steve Exteres
Jun 11, 2026 -

Loyalty Volkswagen responded

Thank you for your positive review, Brian! We are so glad Ashley was kind and helpful. We strive for 100% customer satisfaction. We wish you safe travels and hope for an opportunity to work with you again.

June 05, 2026

Our Atlas was not shifting as good as it used to, Michale Altizer took the time to explain the services needed and was able to bundle the costs. The Atlas shifts better than new now. More

by Cevers57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Jun 08, 2026 -

Loyalty Volkswagen responded

Thank you for your positive review! Offering thorough and efficient service is so important to us, and we are glad Michale provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 16, 2026

My service technician, Robert Wilson is a wonderful guy. He always greets me with hey, how may I assist you. And I always have something going on that I have to squeeze my vehicle in. But he's never failed More

by msangie218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wilson
May 18, 2026 -

Loyalty Volkswagen responded

Thank you for your positive review! We are honored that you have continuously confided in us with your automotive needs, and we are glad that Robert consistently takes great care of you. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 03, 2026

Quality dealership; plenty of inventory and clean. Only place I will go for services. Would definitely recommend More

by Snsmitty007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.D. Powers, Steve Exteres
May 05, 2026 -

Loyalty Volkswagen responded

Thank you for your kind review and recommendation! It is an honor to have your confidence and loyalty, and we look forward to continue providing you with our best care in your visits to come!

March 27, 2026

Salesman was very friendly, knowledgeable, and helpful. The whole team went out of their way to help me get a car that I love and also suits my need. More

by donna.shiley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kody ellen, Steve Exteres
Mar 27, 2026 -

donna.shiley responded

Kody Ellen was the best!

Mar 30, 2026 -

Loyalty Volkswagen responded

Donna, we appreciate your positive review! We are glad Kody was kind and helpful. Your satisfaction means so much to us. On behalf of the entire team- congratulations on your new vehicle!

March 25, 2026

Greg my sales associates was great and found me a vehicle that fits me. Paperwork process was extremely to long. Overall good experience More

by Bea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Mar 25, 2026 -

Loyalty Volkswagen responded

Bea, thank you for your time and feedback. We are glad Greg took great care of you and met your automotive needs. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle! Please do not hesitate to give us a call if you ever have any further questions or concerns.

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