I got a 2020 tiguan last month. My salesman (Taz) was awesome. The first problem was that all of their signage and television commercials promised 6 months no payments. Got to the dealership, the sign out front said it as well. Both salesman and manager said they were no longer running that promo. When I got home that same day there was an add for the 6 month promo on facebook. I checked and it was also on their website. That was aggravating but not the biggest deal. The biggest problem was with lifetime loyalties and what we were told by multiple employees on the phone. We double and triple checked to make sure we understood our benefits
Got to the dealership and they told us we were wrong and refused to offer us the services that MULTIPLE employees told us we were entitled to. We ever called right before we left for the dealership and were assured by an employee that everything was fine. The guy we spoke to once at their business said to my husband, "Im not sure who you talked to or what they were smoking but the answer is no." That's an unprofessional response and if we were wrong fine. We could own that. However, we were told incorrect information by at least 3 employees. Any business that cares at all about their reputation apologizes, compromises, and/or offers some sort of concession to the customer for their employees mistake. It's just good business. Then you retrain and clarify information with your staff so the mistake won't be repeated. Moral of the story...I love my tiguan but we are NEVER using any loyalty dealer again.