Loyalty Volkswagen

Buyer beware: I got a 2020 tiguan last month. My salesman (Taz) was awesome. The first problem was that all of their signage and television commercials promised 6 months no payments. Got to the dealership, the sign out front said it as well. Both salesman and manager said they were no longer running that promo. When I got home that same day there was an add for the 6 month promo on facebook. I checked and it was also on their website. That was aggravating but not the biggest deal. The biggest problem was with lifetime loyalties and what we were told by multiple employees on the phone. We double and triple checked to make sure we understood our benefits Got to the dealership and they told us we were wrong and refused to offer us the services that MULTIPLE employees told us we were entitled to. We ever called right before we left for the dealership and were assured by an employee that everything was fine. The guy we spoke to once at their business said to my husband, "Im not sure who you talked to or what they were smoking but the answer is no." That's an unprofessional response and if we were wrong fine. We could own that. However, we were told incorrect information by at least 3 employees. Any business that cares at all about their reputation apologizes, compromises, and/or offers some sort of concession to the customer for their employees mistake. It's just good business. Then you retrain and clarify information with your staff so the mistake won't be repeated. Moral of the story...I love my tiguan but we are NEVER using any loyalty dealer again.

Kate and Derek (Loyalty Toyota Brother) were Fantastic. Made the car buying experience actually enjoyable. They should sell cars together they're such a great team. One of the best parts of the experience was if you don't want to buy a Toyota, you walk next door and buy a VW, or Nissan. Great sales people and staff. Kenny and Robin Gailliot

Best car experience that I've had in a long time. Taz was a great salesman, matter of fact the whole dealership was spot on.

My salesman, Taz, was so easy to work with, and so knowledgeable about his product!! Taz stayed in touch over multiple days, and did his best to be sure that my experience was the best!!

Taz Yung is phenomenal!! We would give more than 5 stars to Taz! We did everything by text and online! Taz personally delivered our car and we didn’t have to leave our house during this Covid19 pandemic! Taz is the best!!!

Amazing car buying experience. Taz was great and helped me get exactly what I wanted. I definitely recommend going to see him for your next vehicle purchase.

This was my first VW purchase and Taz made it a great experience. He made sure I got exactly what I wanted in my new car down to every option and color. I would definitely recommend working with him if you’re looking for a VW. I bought a Jetta and let me tell that you exceed the rated fuel economy. I’ve driven 800 miles now. I just took a trip to Virginia Beach and averaged 50.5 mpg in the economy mode. Normal interstate driving. The economy mode still has enough zip to get around that I leave it on. Between fueling I get 36-38 mpg in the city. I am very happy with my purchase! See Taz!

Taz was an extremely helpful and professional salesperson who made the buying experience enjoyable. He was able to provide prompt information and was very knowledgeable about vehicles and associated technical and equipment questions. Taz went out of his way to obtain information and was able to facilitate a great deal. I would highly recommend him to anyone that is interested in purchasing only Volkswagens.

Taz was great to work with, and will certainly recommend him to others looking for a car. I also like how he follows up with you after purchase, it shows he cares.

Taz was such a great help. He was understanding in what I wanted and made sure he helped me get just that. What I wanted. I will forever be a Volkswagen person now