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Loyalty Volkswagen

Chester, VA

Overview
Reviews
4.8
354 Reviews
Call Dealership (804) 518-9300
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16300 Loyalty Way

Chester, VA

23831

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Showing 354 reviews

May 14, 2025

Prompt, precise, and courteous service across all departments. Mike Altizer is the best service advisor I've ever had and has helped keep my Volkswagens running like new for over 7 years. More

by Daniel K.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Report | Print
May 14, 2025 -

Loyalty Volkswagen responded

Daniel, Thank you for your positive review! Offering quality and efficient service is so important to us, and we are glad that Mike has consistently provided you with nothing less over the years. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

May 02, 2025

I appreciate the response I received. The customer service is very good. Ashley Robertson the assistant service advisor was very helpful & pleasant to work with. More

by Pcanada92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Report | Print
May 08, 2025 -

Loyalty Volkswagen responded

Thank you for your kind review! We are delighted that Ashley could be of valuable assistance to you. if there is ever anything more that we may help you with, please do not hesitate to give us a call.

May 01, 2025

I appreciate how Mike always takes care of me in the service department. Always very pleasantvand trusting More

by K Hunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
May 08, 2025 -

Loyalty Volkswagen responded

Thank you for your 5-star rating! Mike will be delighted to hear that you deeply value his service. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

April 28, 2025

Michale Alize professional great service and explain process easy to understand language just a great person More

by selj07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Report | Print
Apr 28, 2025 -

Loyalty Volkswagen responded

Thank you for leaving Michale this positive review! We are glad that he was both helpful and informative. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

April 20, 2025

Service was excellent last two times we were in. In March we were helped by Wes and in April by Heather. More

by timothy42b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
wes. heather.
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Apr 22, 2025 -

Loyalty Volkswagen responded

Timothy, We appreciate you letting us know how are Service Department was with Heather. She will be honored to hear your very kind words and willingness to add her to your stellar review, thank you. Please let us know if there is anything else we can do to assist you, we would love to help.

April 18, 2025

The dealership was attractive and clean, greeted with a smile when arrived and all salesmen were helpful. More

by Bca31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Report | Print
Apr 22, 2025 -

Loyalty Volkswagen responded

BCA, Thank you for your feedback and time. We are delighted to hear your service experience was so pleasant and clean! We look forward to the next time we see you again.

April 13, 2025

Great service, they always take good care of my car and so helpful. I am thankful. More

by aliciabwhit20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Altizer
Report | Print
Apr 14, 2025 -

Loyalty Volkswagen responded

Thank you for sharing your wonderful review! We are delighted that our team consistently provides you with the A+ service that you so much deserve. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!

April 08, 2025

Michale Altizer was awesome! Listened to what my needs were for my vehicle and got them taken care of. Kept me informed and it was all done in a timely manner. Great service! More

by Docbates84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer
Report | Print
Apr 09, 2025 -

Loyalty Volkswagen responded

Thank you for taking the time to leave us this 5-star rating! We are glad that Michale took great care of you and your automotive needs and kept you well informed throughout the process. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

April 05, 2025

Thank you, Michael Altizer for your excellent professional service! My vehicles were serviced and clean at pickup. I highly recommend using Loyalty Volkswagen. More

by AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Report | Print
Apr 09, 2025 -

Loyalty Volkswagen responded

Thank you for your positive review and recommendation! We are glad that Michale took great care of you and your automotive needs. It is our pleasure to serve you. If there is ever anything more that we may assist you with, please do not hesitate to give us a call.

March 26, 2025

I feel there was Timely service and great communication from Mike Altizer. Services were rendered as request More

by Oambpm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Report | Print
Mar 27, 2025 -

Loyalty Volkswagen responded

Thank you for sharing your positive experience with us. Offering quality and efficient service is so important to us, and we are glad that Mike provided you with nothing less. We hope to see you again the next time you are in need of automotive service.

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