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Loyalty Volkswagen
Chester, VA
323 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 323 reviews
January 21, 2024
I had a great experience! The employee was so friendly and could answer all of my questions, I think I remember his name was kody! I’ll definitely come again! The employee was so friendly and could answer all of my questions, I think I remember his name was kody! I’ll definitely come again! More
by Tiffany
Employees Worked With
Kody, Steve Exteres
January 11, 2024
Frances was able to get me in without much notice and make sure that my service was completed in time to pick up by the end of the day. She kept me updated about the status of my vehicle and covered all make sure that my service was completed in time to pick up by the end of the day. She kept me updated about the status of my vehicle and covered all of my upcoming service needs. Thanks, Frances and Team Loyalty! More
by hookac
Employees Worked With
Frances DeLeon
December 07, 2023
I recently had a wonderful experience at Loyalty Volkswagon Dealership while searching for the right car. The sales representative, Joseph Jones went above and beyond to provide exceptional customer Volkswagon Dealership while searching for the right car. The sales representative, Joseph Jones went above and beyond to provide exceptional customer service throughout the entire process. From the moment I walked into the showroom, I was greeted with a warm and friendly smile. He patiently listened to my requirements and preferences, understanding the importance of finding the perfect car that would meet all my needs. What impressed me the most about Mr. Jones was his willingness to go the extra mile and ensure that I was fully satisfied with my choice. He took the time to show me multiple vehicle options, explaining each one's features and specifications in detail. Mr. Jones extensive knowledge and expertise were evident, making me feel confident in my decision-making process. More
by Tmjames818
Employees Worked With
Steve Exteres
December 03, 2023
I popped up without an appointment for an issue I was having with my tire. Mike Altzier recognized me and realized the importance of getting my tire fixed. He was able to explain to the porters and the t having with my tire. Mike Altzier recognized me and realized the importance of getting my tire fixed. He was able to explain to the porters and the tech what I needed. It makes it so much easier to get my car serviced where I purchased it from. Thanks Mike! More
by hambro2808
Employees Worked With
Mike Altizer
November 28, 2023
I just want to say I like the video of my vehicle maintenance.great idea. I thank this technique with the video maintenance should be implemented with the actual maintenance being done on the vehicle maintenance.great idea. I thank this technique with the video maintenance should be implemented with the actual maintenance being done on the vehicle, I know all maintenance aspects of the job can’t be video recorded but I think some things that’s being repaired should be recorded maybe brakes changing fluid certain fluids I know that’s putting a lot of time setting up video cameras, but I would like to see that implement and working with repairing certain maintenance aspects of the vehicles just to give the consumer A little assurance or no doubt, in their mind that the work was being done not to say that dealers are saying that they’re doing work and not doing the work. This idea was just give consumers a little more assurance and more comfortability for maintenance being done on their vehicle, I would like to see that worked out in the future to where that can be implemented in the maintenance program . Thank you More
by Choo
Employees Worked With
Mr. R Thomas
