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Loyalty Volkswagen

Chester, VA

4.9
360 Reviews

16300 Loyalty Way

Chester, VA

23831

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Showing 360 reviews

September 02, 2024

Needed to purchase a new vehicle and was not looking forward to it. From the moment I walked into this Volkswagon dealership I felt at ease. Jacob Williams understood my needs and helped me find the per More

by Maggie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Sep 09, 2024 -

Loyalty Volkswagen responded

Maggie, Thank you for your positive review! We are honored that you took the time to visit us, and we are glad that Jacob took great care of you and met your automotive needs. He will be delighted to have earned your kind recommendation. We warmly congratulate you on you new vehicle- on behalf of the entire team! Take care!

August 30, 2024

Jacob was very knowledgeable about Volkswagen vehicles and thoroughly answered all of my questions and concerns in purchasing a vehicle. He ensured the process went smoothly and I am satisfied with my pur More

by K.dingledine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Exteres
Sep 09, 2024 -

Loyalty Volkswagen responded

Thank you for your positive review! We are glad that Jacob took great care of you and ensured your experience with us was both smooth and successful. Your satisfaction means so much to us. On behalf of the entire team- we warmly congratulate you on your new vehicle!

August 29, 2024

I had a wonderful experience with Jacob Williams at this dealership. He was knowledgeable, patient, and truly cared about helping me find the right vehicle. More

by wheelermary724
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Williams
Sep 09, 2024 -

Loyalty Volkswagen responded

Thank you for choosing Loyalty Volkswagen and for your positive review! We are delighted that Jacob took great care of you and got you into your perfect vehicle. Our guests' satisfaction is our utmost priority. Safe travels!

August 29, 2024

Highly recommend Jacob Williams for anyone in the market for a new car. He was professional, courteous, and worked hard to get me a great deal More

by Jarock01
Recommend Dealer
Yes
Employees Worked With
Jacob Williams
Sep 09, 2024 -

Loyalty Volkswagen responded

Thank you for leaving Jacob this positive review! We are glad that he provided you with 5-star service. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle!

August 22, 2024

Michael Altizer provided service in this case. He is my trusted advisor at Loyalty Volkswagen. I can always turn to him for good advice on the maintenance of my car. Trust is an important factor More

by Dave Merritt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Altizer
Aug 23, 2024 -

Loyalty Volkswagen responded

Dave, Providing immaculate and quality service is so important to us here at Loyalty Volkswagen and we are glad that Michael's and Chris's efforts could meet your satisfaction! We are thrilled to know that they have earned your trust and did excellent work. We wish you safe travels until we meet again!

August 15, 2024

Great communication with service in helping you full understand what needs to be done and how long it take for the service to be completed More

by Branchb52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The merchant dept. 5 stars . Michale Altizer 4.5 stars, Steve Exteres
Aug 21, 2024 -

Loyalty Volkswagen responded

We are grateful for you leaving us this stunning review! We are thrilled to hear that our team took incredible care of you and could provide you with thorough and efficient service. We are pleased to know that they gave you great communication. Please drive safely and do not hesitate to let us know how we may be of further service to you.

August 14, 2024

Michale had already served us last time and we are very satisfied with his knowledge. He gave us very good advice on everything, explained and recommended what needed to be done. It was just like the last More

by snowwoman572002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale Altizer, Steve Exteres
Aug 14, 2024 -

Loyalty Volkswagen responded

Thank you for leaving Michale this positive review and recommendation! Providing thorough and efficient service is so important to us, and we are glad that his efforts consistently meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

July 26, 2024

I bought my car here in 2019 Volkswagen jetta. I have never had a problem when going in for service everyone is friendly More

by denna_laya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert , Steve Exteres
Jul 26, 2024 -

Loyalty Volkswagen responded

Deena, Thank you for leaving us this amazing review! We are glad to hear that our team took exceptional care of you and your 2019 Volkswagen Jetta needs. We are happy to know that they were friendly. Please do not hesitate to let us know how we may be of further service to you.

July 24, 2024

Michale Altizer at the service department was clear and courteous, easy to talk too. I waited for my car was being worked on. Michale explained in detail what things need to be worked on as priority. S More

by Nogonova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michale, Steve Exteres
July 09, 2024

This is my second time purchasing from Loyalty VW and having Kody Ellen there every step of the way again. Kody Ellen doesn’t stop until he knows you’re 1000% happy with your purchase. Kody Ellen’s perso More

by KC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kody Ellen
Jul 11, 2024 -

Loyalty Volkswagen responded

Firstly, we at Loyalty Volkswagen congratulate you on another vehicle with us, KC! It is our honor to have your trust in us and Kody for your go to for your car needs. Our guests' satisfaction is our utmost priority and your 5 star feedback is greatly encouraging. We wish you all the fun and safety on the road!

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